Miss: Karen's Body Beautiful Customer Service
I finally got the rest of my KBB Black Friday order yesterday it took all of 29 days. All the other vendors I purchased from included samples, freebies, size upgrades, future discount codes, confetti and hand written notes. They had nice fill levels and clean neat packaging. KBB took the longest time to arrive, their fill level sucked, the jars looked beat up and I got nothin' considering it was BF and my first KBB purchase.
Not only did they take forever and a day but there was a hair on the inside of the protective seal over the Super Duper Hydrating Hair Cream that came in the first shipment. Granted it wasn't down in the jar, but it was hanging over it so I wasn't able to use the residual product that was on the protective film because the hair was stuck in it. That sucks especially for a product that is only 6.7 ounces to begin with added to it a pitiful fill level and the gross hair. I didn't want to make a big deal of it but after the ridiculously long wait for the rest of my order I informed them of the hair situation in the email that I wrote enquiring about the other items I had ordered.
In response the next day I got a "sorry for your inconvenience", a tracking number and a 15% off coupon code for future a purchase. As if. . . why would I want to buy from them again? Unsanitary products and ridonkulous wait time and no incentive whatsoever? Since they neither need nor want my patronage, I'm going to take my coins elsewhere. This was my first Karen's Body Beautiful purchase and their first impression was a total turn off. Their email was aloof and impersonal. Their "apology" for my inconvenience was to further inconvenience me with a useless coupon code. Like it's somehow my fault that their quality control is lacking and their supply can't meet the demand. Coming from a company that has 20%, 25%, $10 off and free full size product with purchase sales like every week, that code was insult.
I guess what irked me the most was that they had not one, not two, not even three but NINE different sales since BF all while I'm still waiting on products that I paid them for a month ago.
And they gonna send me some late ass products in an envelope (not even a box, all my KBB came in an envelope; jars and bottles in a freaking envelope; $8 shipping and no box. I got free shipping from other vendors and their products came in a box. I'm just saying. The whole experience felt and looked bootlegged) not even a thank you for your immense patience note or Happy Holidays greeting, nada
Smdh
End of rant.