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Dear Vendor(s):
- Thread starter PJaye
- Start date
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gorgeoushair
Well-Known Member
^^Maybe u missed mine....
HairPleezeGrow
Natural.MediumFine.3c.
Lol both of you have good points. I understand gorgeoushair not having bad experience with whomever (not talking about SD) However I think what PJaye is trying to say is even though gorgeoushair (customer A) has had a gr8 experience with Vendor Joe Shmoe (customer service and all) doesn't mean Customer B & C did. Customer A isn't willing to give up this vendor bc hey their personal experience was awesome, even though a large amount haven't had the same service. Customer D will come and see customer A raving about Joe Shmoe and purchase not realizing every other customer is not being treated the same. It's a cycle that keeps going. If you've had wonderful experience your more than likely still going to support this vendor but if you haven't it doesn't matter bc there is always people who will by based on their own experience not as a whole (community experiences). Okay don't stone me now ladies
gorgeoushair
Well-Known Member
HairPleezeGrow
I think I understood her point but I didn't think she got mine. SD just has overall good CS and a good rep. Now if she had bad CS and a bad rep, then no, I wouldn't continue to buy her products whether I liked them or not...it doesn't matter if I've had a good experience or not.
I think I understood her point but I didn't think she got mine. SD just has overall good CS and a good rep. Now if she had bad CS and a bad rep, then no, I wouldn't continue to buy her products whether I liked them or not...it doesn't matter if I've had a good experience or not.
HairPleezeGrow
Natural.MediumFine.3c.
Yeah I know that's why I said not SD related. But I get it girl!
HPG
Don't judge...Sent from my Galaxy Note II using LHCF
I did get your point, but as HairPleezeGrow aptly pointed out, my position had to do with the question you raised; specifically, why some choose to continue patronizing substandard vendors. It had nothing to do with SD, or your experiences with SD, at all.
IDareT'sHair
PJ Rehabilitation Center
Dear Vendor(s):
If you do offer B1 G1 Free or 50% off (crosses fangas that you do) please make sure the Check-Out is simple and without searching all over the site to Enter the Code and get it to Work.
erplexed
Please: I should be able to see both My Discount and My Shipping Rates BEFORE I am ready to Hit PayNah.
Don't make me have to go get all the way through the ordering process to the Payment Screen before I see this Vital Discount(s) and Shipping information.
If you do offer B1 G1 Free or 50% off (crosses fangas that you do) please make sure the Check-Out is simple and without searching all over the site to Enter the Code and get it to Work.
erplexedPlease: I should be able to see both My Discount and My Shipping Rates BEFORE I am ready to Hit PayNah.
Don't make me have to go get all the way through the ordering process to the Payment Screen before I see this Vital Discount(s) and Shipping information.
Pompous Blue
Well-Known Member
IDareT'sHairDear Vendor(s):
If you do offer B1 G1 Free or 50% off (crosses fangas that you do) please make sure the Check-Out is simple and without searching all over the site to Enter the Code and get it to Work.
Please: I should be able to see both My Discount and My Shipping Rates BEFORE I am ready to Hit PayNah.
Don't make me have to go get all the way through the ordering process to the Payment Screen before I see this Vital Discount(s) and Shipping information.
YOU GOT THAT RIGHT!
CodeRed
Well-Known Member
Dear Vendors,
(This is just from reading LHCF in the past year)
Please realize that running your own business is hard and that there will always be a search for a discount. No need for excuses or snarky attitudes saying that people are asking for too much - it's just the nature of the business. You opened yourself and your products to the public - no one asked or forced you to. And just like you opened, you are welcome to close - there will be someone to take your place. Guaranteed.
Basically, stay out of the kitchen if you can't handle the heat. There are enough people/experiences/books out there to teach you what goes on in a kitchen before you even enter it if you don't know.
(This is just from reading LHCF in the past year)
Please realize that running your own business is hard and that there will always be a search for a discount. No need for excuses or snarky attitudes saying that people are asking for too much - it's just the nature of the business. You opened yourself and your products to the public - no one asked or forced you to. And just like you opened, you are welcome to close - there will be someone to take your place. Guaranteed.
Basically, stay out of the kitchen if you can't handle the heat. There are enough people/experiences/books out there to teach you what goes on in a kitchen before you even enter it if you don't know.
ronie
Well-Known Member
I think PJaye was referring to her use of germall plus as a preservative in her products. Yes her customer service is excellent, but her choice of preservative is questionable to some.
The point was if we, as the consumers, stop patronizing vendors (in this case SD) with unsafe ingredients (germall plus is a folamldehyde releaser, although very low and over a long period of time), it will force the vendors to work harder at offering more agreeable products.
So when you asked:Why do people still buy from vendors like NG and others mentioned, then later stated that you will still use SD despite of her use of germall plus, You did in fact answer your own question. People will use whatever works for them, from whomever they have a great vendor-customer relationship with regardless of what the majority of us think.
I am a die hard SD customer (for now
), so i am as guilty as @gorgeushair. However i totally understand pjaye's point.
**SaSSy**
3rd Big Chop on 7/18/2016
I like soultanicals products, especially their curl elastic deep conditioner. But not sure I will buy again, because it took almost a month to get my products, and they live in the same city I do. When I sent emails, there was too many excuses.
I sent an email asking for alternative to the shipping issues, and they have not reply. I don't care anything about your products effectiveness, but if the customer service sucks, I will NEVER purchase your products again.
I sent an email asking for alternative to the shipping issues, and they have not reply. I don't care anything about your products effectiveness, but if the customer service sucks, I will NEVER purchase your products again.
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curlycrocheter
Well-Known Member
The thing I don't get about Soultanicals is, she will have a HUGE sale then play the world's smallest violin while explaining why it's gonna be a calendar year before you get your products. Then, before she even hits send on her sob-story email, she posts ANOTHER HUGE sale!
Like....why are you doing this to yourself???
Like....why are you doing this to yourself???
natura87
Well-Known Member
Thats why I wont buy from her until she gets her crap in order. I should not have to wait 1 month for products when we are in the same state.
I should not have to pester her with email after email.IDareT'sHair
PJ Rehabilitation Center
............
After she sent that funky email in response to a customer's concerns, she lost my business forever.
**SaSSy**
3rd Big Chop on 7/18/2016
HanaKuroi I made a purchase during their labor day sale, and didn't even get acknowledgment my order was shipped until I REACHED OUT TO THEM, to inquire about the order. It was going on three weeks, and the owner had way too many excuses from "it takes 7 to 10 business days to process your order", to another excuse "our delivery driver wasn't available to take orders to the post office
erplexed". And the kicker is they are located in the same damn area I am, it's like I can bus or walk there
. It was shy of 2 days of a month before I FINALLY got my order with no resolution to the problem. Then I sent an customer service email on how to reify this problem because I like the products I received and that was a few days ago with no response.
PJaye She must not know the power of LHCF and feeling herself cause she have a few likes on FB
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IDareT'sHair
PJ Rehabilitation Center
Her Excuse/Apology emails started making me Tired.
I find myself deleting their emails without even opening them.
I find myself deleting their emails without even opening them.
Crackers Phinn
Either A Blessing Or A Lesson.
Great, I just made a ginormous order from Soultanicals because of the discount. Well, at least I know now that I'm going to have to wait a month.
IDareT'sHair
PJ Rehabilitation Center
@Crackers Phinn
And Lawd knows I don't mind the wait, cause I'm use to waiting for Hairveda & Afroveda.
...
It's all the excuses that I can't deal with.
Just 'Own' the fact that you are SLOW and KIM.
But when you keep sending out explanations & apologies it really starts to lose its sincerity.
And Lawd knows I don't mind the wait, cause I'm use to waiting for Hairveda & Afroveda.
... It's all the excuses that I can't deal with.
Just 'Own' the fact that you are SLOW and KIM.
But when you keep sending out explanations & apologies it really starts to lose its sincerity.
HanaKuroi
Well-Known Member
IDareT'sHair said:@Crackers Phinn
And Lawd knows I don't mind the wait, cause I'm use to waiting for Hairveda & Afroveda.
It's all the excuses that I can't deal with.
Just 'Own' the fact that you are SLOW and KIM.
But when you keep sending out explanations & apologies it really starts to lose its sincerity.
When she sent that email talking about her customers and how we are never happy or something. I was through.
Does anyone remember?
I can't see any mentions on my IPhone. PM me if it is a must see. Allons y
IDareT'sHair
PJ Rehabilitation Center
veesweets
Well-Known Member
She sent out so many dumb emails but I think I remember that one. It read like she was doing US a favor by opening her business. So glad I only ordered samples from her.IronButterfly
Well-Known Member
Dear Vendors,
Please take a look at the HUGE and EARLY sale HQS is having and feel free to do likewise. In fact, have no shame out doing her. We won't mind one bit. :Copy of 2cool:
Please take a look at the HUGE and EARLY sale HQS is having and feel free to do likewise.
In fact, have no shame out doing her. We won't mind one bit. :Copy of 2cool:
Crackers Phinn
Either A Blessing Or A Lesson.
I can deal with a wait if I have to, but I shouldn't have to. I ordered 2 wigs from Fingercomber.com the first of last month and haven't heard so much as a peep from them. But I was prepared because all the reviews said that it takes about 2 months to get an order.
But even moreso, I don't like to do business with a vendor who acts a fool when it comes to complaints. The first person who comes to mind is Curlbox. I tried unsuccessfully for months to get a subscription and then when she started blasting paying customers on facebook, I caught a serious case of 'nevermind'.
But even moreso, I don't like to do business with a vendor who acts a fool when it comes to complaints. The first person who comes to mind is Curlbox. I tried unsuccessfully for months to get a subscription and then when she started blasting paying customers on facebook, I caught a serious case of 'nevermind'.
Froreal3
haulin hard in the paint
Yes, I was lurking in the Soultanicals thread during that time and at that moment, I decided I would not purchase anything from her. Basically she nice nastily implied that you can't satisfy everyone and some people will never be happy.
curlycrocheter
Well-Known Member
I think a lot of these small homemade female vendors forget that they are not dealing with their friends/family.
I don't like the way that a lot of them talk to customers through their social media.
I would never go into Sally's and listen to one of their SA's go on & on about how the company doesn't pay her enough/this product is on back order/my husband is divorcing me....etc, so that's why your customer service is so crappy.
That's what I don't like about the digital age. Companies feel like they can let their hair down with their customers now & that's not professional IMO.
I don't like the way that a lot of them talk to customers through their social media.
I would never go into Sally's and listen to one of their SA's go on & on about how the company doesn't pay her enough/this product is on back order/my husband is divorcing me....etc, so that's why your customer service is so crappy.
That's what I don't like about the digital age. Companies feel like they can let their hair down with their customers now & that's not professional IMO.
HanaKuroi
Well-Known Member
There were several emails before and after this one. This the same day we were were complaining of funky smelling products and bad customer service on here.
I was complaining about leaking boxes after waiting a month. The labels all ran and I had to wash everything off. Then the mud wash stuff literally smelled like dog crap. Literally, and it also leaked in a separate box. Then it took her another month to replace the funky and leaky products.
I also got told off for venting on lhcf before contacting her. *smh*
This was the email that was sent after our thread on Soutanicals and her lousy customer service and resolutions.
I am on my ipad so I cannot tell if the pics uploaded big or not.
trying again
Sent from my iPad using LHCF
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