I remember reading that and it gave me a bit of a pause as well. I can understand customizing things when it's financially feasible, but honestly, unless it was a MAJOR purchaser, one of my regulars, or someone that carries some weight and influence on the boards, I probably wouldn't do it. That's just me though. If memory serves correctly, I don't think this particular person fit the latter category. At least not IMO and my circle of PJ's within the societyI've been meaning to post this for a while... Not that it's a big deal, but it just sat the wrong way with me.
Not too long ago, a poster was commenting on customer service... she seemed that she feels it's the company's job to bend to her will. She said if she wanted a different scent, consistency, or formula, she asked for it.erplexed I figured, if you were that particular in what you wanted, why not just do it yourself? Or find another product.
But I know these home-run companies do whatever they can to attract and keep customers, so they'll do it. And I guess if it's not too much trouble, there's no harm done. I just thought the whole concept waserplexed, but I suppose small, natural companies exist for that! Idk...
