I just received an email stating that they want me to mail in new samples because they don't do "before and afters" only "the current state" of my hair. I posted a while ago that I was about to send my samples but I was really close to doing a few treatments on my hair. The treatments are temporary and have to be used when needed. I wasn't sure when I would get my results back and I didn't want to throw off the results. Like the Roux porosity control conditioner. I was worried that it would make my hair seem normal and they'd give me the results based on that.
So I asked what to do and was told to send in samples before and after my wash with Roux and after my flat iron so they could see if the Roux was good for my hair and if I had any heat damaged. Getting the samples ready took a long time, so did separating and labeling them as they asked. That was a waste of time
Oh well about the comparisons since it wasn't a part of their service (still, they offered), but I'm irritated that after all this time I'm told to do it all over again.
Why not use the after, which would have been current state of my hair when I sent it in? I'm thinking they don't have them anymore
My samples were from late December and very early January. I guess a positive is that I'll be sending in a more current state of my hair; on the other hand if the wait is just as long as it was this time, it'll be just as outdated by the time they get back to me. I get that they're overwhelmed with orders but for the price this was a very long wait for nothing.