I think in the bolded there are some things worthy of correction at least from my pov. I believe what's motivating the dissapointment and current Afroveda-gate is exactly what you are using to support a company. Is their product effective? At times...and at other times it is also inferior, quick to spoil, quick to smell, and long to reach your doorstep. Is it reasonably priced? Well considering we just found out she uses bases and the few ingredients she is adding are also incredibly cheap...no. Everyone is aware things are marked up in business however not every business has the luxury to play the same game and with good reason. Afroveda is no Apple. This woman is not devoting weeks of man-power to experimentation, calculating, product survery and diligent craftsmanship to put out a multi-faceted product. They are able to charge what they do because they put out a superior product which they are responsible for and are assured their customers will love. On the flip go to a BSS store and scope he many brands....note how cheap most of the products are? Because each company is aware their product is no more special or better than the bottle sitting next to it, they do not have the luxury to look around and go "We're going to raise the price on our company by $5 because we believe our moisturizer is worth it." then come to find out their moisturizer is basically the same as the bottle next to it with 1 ingredient added. I assure you that product will sit on the shelves at the BSS while women move on. In Mala's case she based her company and prices around a fantasy and the price hikes sent her consumers seeking knowledge.
It's the internet age and consumers aren't quite the uninformed trusting masses they once were. I personally have no devotion to a company simply because it is smaller or even because it's black-run (though that's a nice touch) it's because I support a product they put out and appreciate what goes into it (namely: less chemicals, more healthy ingredients, and a more honest business approach) if the company can't fulfill what it's supposed to based on it's business approach and promise to me as a consumer...I'm gone. In Mala's case the price hike didn't support the product she puts out or on further inspection the product she's creating. If she was making a great product with bases it might have been forgivable, but alas.
And as for not making it therefore one should be more accepting...within reason yes I agree but the fact of the matter is there's a little too much competition and instability in the market for that. I can't think of individuals who make their own trucks or laptops either but if a popular company makes a bad business move and puts itself under the radar they will suffer (just ask Toyota). Yes Afroveda wasn't the only company using bases but unfortunately for it, it took the bullet possibly meant for another company by trying to raise prices on an inferior product. Other oneline companies will look at Hairveda and realize their place in the market and where they stand.
Small companies come with their own flaws and issues, wait time, delivery cost & etc. but if they put out a great product it's okay. That is one reason I'm willing to overlook Hairveda using bases, because what they do add (Ayurvedic Herbs) is something I'm not willing to devote time to preparing (I've tried, it's hard work) and the product they make is pretty great, the price is acceptable and overall save for a sale the products reach you within the prescribed time under her business sheet. However companies such as KeraCare are already working to reach the market those online hair companies are servicing and if any other company is so stupid to underestimate their consumer they'll end up sending them right back into the waiting arms of companies who's products are cheap, easy to purchase and probably better.
Good luck to Afroveda but she should understand it's just business all around. Her desire to raise prices and take shortcuts unfortunately put her in a bad light and since her company isn't so profound to get away with it. Small companies succeed because they fill a niche bigger companies can't, by trying to emulate the business practices of those bigger than them they usually lose their initial customers (Carol's Daughter) or respect (Miss Jessie's). Just my 2 cents.