Dear Vendor(s):

[PJaye]

In light of the upcoming holiday season and its corresponding sale promotions, I thought it would be a good idea to itemize the information and suggestions that we, as consumers, would like to impart to all vendors, both big and small. Things that, if not addressed, would erode the harmony of the vendor-consumer relationship.

In doing so, let’s try to keep our Big Girl Bloomers on and be nice (or as close an approximation of nice as one can).



Here are my submissions:

- Charging $20 or more for 8oz of conditioner is ridiculous. Are you out of your mind?

- Keep in mind that adding coconut derivatives, shea butter, glycerin, aloe vera and proteins to all of your products, runs the risk of alienating a large potential consumer base that experiences difficulty with these additives.

- Do not create tracking information for an order that will not ship out immediately. While understanding its benefits to your personal sorting system, all it does it create a false sense of expectation amongst your consumers, which royally pisses them off.

- Again, anything below 20% is NOT a sale.

- Never offer the promise of a future sale and fail to deliver.

- Excellent customer service, conflict resolution and quality control measures are priceless. Never discount them or take them for granted.

 

[PureSilver]

In light of the upcoming holiday season and its corresponding sale promotions, I thought it would be a good idea to itemize the information and suggestions that we, as consumers, would like to impart to all vendors, both big and small. Things that, if not addressed, would erode the harmony of the vendor-consumer relationship.

In doing so, let’s try to keep our Big Girl Bloomers on and be nice (or as close an approximation of nice as one can).



Here are my submissions:

- Charging $20 or more for 8oz of conditioner is ridiculous. Are you out of your mind?

- Keep in mind that adding coconut derivatives, shea butter, glycerin, aloe vera and proteins to all of your products, runs the risk of alienating a large potential consumer base that experiences difficulty with these additives.

- Do not create tracking information for an order that will not ship out immediately. While understanding its benefits to your personal sorting system, all it does it create a false sense of expectation amongst your consumers, which royally pisses them off.

- Again, anything below 20% is NOT a sale.

- Never offer the promise of a future sale and fail to deliver.

- Excellent customer service, conflict resolution and quality control measures are priceless. Never discount them or take them for granted.

Let the Brethren say AMEN!!!

 

[DoDo]

Let the Brethren say AMEN!!!

AMEN

 

[IDareT'sHair]

Dear Vendors:

10% is not a Sale BF or any other time
Requiring a Minimum Purchase Amount is not a Sale
Shipping Cost that Outweighs the Discount is not a Sale
Long Shipping Delays followed by Vendor Posts such as: the dog ate my homework stories is not a Sale
Not Filling Jars, Bottles etc...to the Brim is not a Sale
Having a Sale that only last an Hour or Two is not a Sale
Giving Codes that Don't Work is Not a Sale
Having to Hunt all over the Site to Find out where to place the Code is Not a Sale (especially if it is only 10-15%)

@PJaye I'll be back

 

[Ogoma]

Sometimes $20 for 8oz conditioner makes a whole lot of sense once the product touches your hair

 

[coyacoy]

Dear Vendors:

10% is not a Sale BF or any other time
Requiring a Minimum Purchase Amount is not a Sale
Shipping Cost that Outweighs the Discount is not a Sale
Long Shipping Delays followed by Vendor Posts such as: the dog ate my homework stories is not a Sale
Not Filling Jars, Bottles etc...to the Brim is not a Sale
Having a Sale that only last an Hour or Two is not a Sale
Giving Codes that Don't Work is Not a Sale
Having to Hunt all over the Site to Find out where to place the Code is Not a Sale (especially if it is only 10-15%)

@PJaye I'll be back

Alladis right chere!

*please excuse typos* Sent from my DROID RAZR HD using LHCF

 

[Ogoma]

Dear Vendors:

Prepare in advance for your sales. Having your customers wait two months for items they purchased is unacceptable. Oh and the excuses emails get annoying after the first one.

 

[myronnie]

- Please, when you charge shipping actually use that money towards shipping. If you charged more than what it cost to ship the product, automatically refund the customer and DO NOT pocket that money.

- List the true ingredients on your website/bottles.

- Do not post personal information on facebook/email.

- Be ready for a high influx of sales when you have a nicely discounted sale and have the appropriate bottles and ingredients ready to handle it.

That is all

 

[IDareT'sHair]

Dearest Vendor:

Please get your Consistency issues together prior to your Sale.
Customer A's Product shouldn't look all Slippy-like and Customer B's Product is all Dry & Paste-y. Please work out those issues in Advance.

Also, Please do not "Assume" if someone orders x2 4oz's Products or x2 8ozs that you can Automatically send them - x1 8oz or x1 16oz without their Approval.

If the Sale is Suppose to begin at Midnight, Please Have all Applicable Discount Codes WORKING at Midnight.
I shouldn't have to wait until 1 or 2 a.m. while you work out getting your Code(s) to work.

Please make sure all Lids are on Tightly Prior to Shipping.

If I do have to "Contact" You - please have Holiday Cheer and not Grinch-Fever!

 

[Pompous Blue]

Making promises of doubling the product you ordered to make up for long shipping times and then not delivering on that promise!!! Just to shut you up and go pass the dispute time for PayPal.

Limiting the number of products you can order during a sale.

Exorbidant shipping costs (as IDareT'sHair said) that eliminates the "discount". I don't patronize those vendors that don't use flat-rate or free shipping. Kicked them to the curve long time ago.

 

[IDareT'sHair]

P.S. Dear Vendor:

While I applaud you being a Single Mom/Dad/Grandma and doing this in your "spare time" because you "Really Don't Need The Money" while that is commendable, it is not my (the Customers) issue.

Since you did choose to be in business, as a Single Mom/Dad/Grandma please send my products within a reasonable amount of time with the "LEAST" amount of Drama.

 

[Pompous Blue]

- Please, when you charge shipping actually use that money towards shipping. If you charged more than what it cost to ship the product, automatically refund the customer and DO NOT pocket that money.

- List the true ingredients on your website/bottles.

- Do not post personal information on facebook/email.

- Be ready for a high influx of sales when you have a nicely discounted sale and have the appropriate bottles and ingredients ready to handle it.

That is all

Oooo chile yes!!!

I've actually had some vendors refund me on shipping (fromnaturewithlove.com and lotioncrafter.com)

I hate having to hunt around a website to find the ingredients and then when I get my order, it's something different. And PLEASE can you put the size somewhere convenient. I don't want to pay $10 for a 2 oz product! Thinking I'm getting 8 oz.

 

[IDareT'sHair]

Dear Vendor:

Please get my order right the 1st time, so you and I don't have a CS problem.

Please don't offer me an Additional Discount on My Next Purchase because You Messed Up my 1st Order. #getitrightthefirsttime

Also, please don't offer to send me a FREE Product because 9 times out of 10, it Never Arrives.

If I do contact you regarding these matters, simply admit your Mistake(s) and offer me a Full Refund. I shouldn't have to send you no Pitchas, no Product back, Pay for Shipping.....

 

[IDareT'sHair]

And PLEASE can you put the size somewhere convenient. I don't want to pay $10 for a 2 oz product! Thinking I'm getting 8 oz.

Pompous Blue

I'm starting to see this more & more.

 

[myronnie]

Oh I forgot about this one:
Don't discuss another customer's matters with someone else. That is just shady. Business with one customer SHOULD NOT be discussed with another.

I hope vendors actually take advice to heart. I know it's hard sometimes because you are stuck doing a certain thing and it's hard to evolve.

 

[kupenda]

P.S. Dear Vendor:

While I applaud you being a Single Mom/Dad/Grandma and doing this in your "spare time" because you "Really Don't Need The Money" while that is commendable, it is not my (the Customers) issue.

Since you did choose to be in business, as a Single Mom/Dad/Grandma please send my products within a reasonable amount of time with the "LEAST" amount of Drama.

I just ugly laughed. Single Grandma tho T! I cant witchu tonight. Feisty!

 

[curlycrocheter]

Dear Vendor(s)

Overstock.com shipped me a dining room set for $2.95. Now I understand that they are a large corporation & you are not. But if I order 3 things & my shipping total is $12, I will be emptying my cart. And you have lost a sale.

 

[IDareT'sHair]

@kupenda

"This is my hobby, I'm doing it on my spare time. I really don't have to do this. I can just keep on making it for Family & Friends. My kids got soccer 3 days a week, my Husband works night's and my dog ran away"

Chile....I Ain't tryna' hear all that, cause I told you, you messed up my order.

 

[IDareT'sHair]

Dear Vendor:

Please order ENOUGH Base *cough* I mean ingredients supplies, Jars, Bottles, Lids, Labels, Printer Paper prior to the Sale.

My Order shouldn't be delayed because you ran out of Supplies.

 

[PureSilver]

- Please, when you charge shipping actually use that money towards shipping. If you charged more than what it cost to ship the product, automatically refund the customer and DO NOT pocket that money.

- List the true ingredients on your website/bottles.

- Do not post personal information on facebook/email.

- Be ready for a high influx of sales when you have a nicely discounted sale and have the appropriate bottles and ingredients ready to handle it.

That is all

Dear Vendors: Please be aware that your customers aren't ignorant and uneducated people. We to read, that's why we visit and stalk Forums, Blogs, Vlogs, and all things hair related. GOOGLE is our BF & many of us are actual scientists some self proclaimed mixologists.

 

[IDareT'sHair]

Dear Vendor:

Please make sure "Other Peoples Hair", Chipped Fingernail Polish, Food Particles and all other Foreign Objects are not around the Products while making or packaging them.

 

[curlycrocheter]

Dear Vendors

Please don't try to check someone with an attitude if they post a question/comment/concern/critique on your FB page.

This is the digital age. You have decided to make yourself accessible to your customers.

I can't stand that!

 

[IDareT'sHair]

Dear Vendor:

Please DO NOT Show us Product Photos of Whippy, Creamy, Frothy, Delightful Looking Deliciousness when it's really Hard, Dry, Cracked & Crusty.

Don't Describe it as Creamy or Whipped when you know it is Brick -@$$ Hard as @Beamodel would say......

 

[PureSilver]

Dear Vendor:

Please make sure "Other Peoples Hair", Chipped Fingernail Polish, Food Particles and all other Foreign Objects are not around the Products while making or packaging them.

say WHAT......OH HELL NAH!

 

[Renewed1]

Dear Vendors:

Prepare in advance for your sales. Having your customers wait two months for items they purchased is unacceptable. Oh and the excuses emails get annoying after the first one.

YEEESSSS!!! I feel like some vendors are waiting for the "purchased sales" to buy their ingredients to make the products.

Ratchet!

 

[myronnie]

Dear Vendor:

Please make sure "Other Peoples Hair", Chipped Fingernail Polish, Food Particles and all other Foreign Objects are not around the Products while making or packaging them.

I forgot about that one...

 

[Beamodel]

IDareT'sHair
Lol. Girl you know some stuff be hard like that.

PJaye
I am loving this thread. All of these responses are VERY VALID issues too.

 

[Ogoma]

Dear Vendor:

Please DO NOT Show us Product Photos of Whippy, Creamy, Frothy, Delightful Looking Deliciousness when it's really Hard, Dry, Cracked & Crusty.

Don't Describe it as Creamy or Whipped when you know it is Brick -@$$ Hard as @Beamodel would say......

... and don' t lie it melted in transit in mid-October when we both live in the north and then advice me to melt it and whip it back. If I wanted to be standing in my kitchen whipping butters, I would have not bought any from you.

 

[Beamodel]

... and don' t lie it melted in transit in mid-October when we both live in the north and then advice me to melt it and whip it back. If I wanted to be standing in my kitchen whipping butters, I would have not bought any from you.

Lol, this is soooooo true Ogoma

 

[curlycrocheter]

Dear Vendor:

Please don't make me.....Like your Facebook, follow you on Instagram, follow you on Twitter, then retweet your tweets, subscribe to your newsletter, blah blah blah to be able to access your sale code.

Why are you making me jump through hoops to give you my money??