SleekandBouncy
Well-Known Member
Thanks for posting that.
This part of her interview caught my attention:
"Did you neutralize?
No. There was no neutralizer in the box. I suppose any other brand includes a neutralizer in a home use kit. The Optimum instructions said ‵rinse with warm water and condition afterwards."
If that is true, then I do think they were at fault. The directions should specify that neutralizing is necessary and I can't imagine a box relaxer not coming with neutralizer.
I'd be curious to know if this were the result of just one application or multiple relaxers improperly used over the course of the year. I will say, the picture does make me wary of lye relaxers as that's what she used.