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PRODUCT BLAST FROM THE PAST! - End all - Hairtoheaven
- Thread starter january noir
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Brownie518
Well-Known Member
More from the site:
Update: REFUNDS, LESSONS, and 364.59
I went onto the hidden product page and marked the products as hidden so THAT overrides the featured products program on webs.com.
As of 3:15 10/22/11 I have refunded any funds that were sent to my paypal account. If you have not put in a resolution request please do so. I'm not showing any open cases on my end.
$364.59 That's the amount that was in my paypal account from orders and that's what was just sitting there until I logged in this evening and that's what's been refunded. I'm sharing that because certain types tend to inflate these things and make it sound like amounts that can be used to acquire plastic surgery and relocate to a tropical island are involved. Those will be the same ones who will try to keep drama going. You'll see.
Lessons?
1. Paypal is the bomb! It really is. I'm using a bootleg everex netbook and it took over an hour but it made issuing refunds pretty easy. I had 45 in all and it went smoothly.
2. Even when you're not in business you are. I thought everything was safely hidden and it wasn't. Things have been hectic but digging out the everex or sneaking onto paypal at work juuuuuuust to take a peek would've saved me some avoidable stress and alerted me to the premature orders and webs.com featured products program.
3. People don't read everything you write. Due to lack of time, energy, or desire...folks don't read the messages. They look for what they want on a site. I'm a big reader so I figure everyone else does the same.
4. Folks sometimes think what's simply too good to be true is true. I had international orders with shipping of 5.00!!!!! It costs about 4 times that amount or more. I'm sorta wowed that folks didn't do the math and pause.
5. Life is still good regardless and I"m thankful for that. My besty since 7th grade and I weren't speaking (we do that over 25 years of friendship) and she put her pride aside and called me to alert me. And even though we were beefing she defended my character online. I got a feeling she wasn't the only one. Plus,THANK YOU GOD, in the bigger scheme of things, this was such a small problem for me and all involved. God made it so easy for me to resolve it with ease and get back to the bigger matters that He's working out. Hey, there's a blessing /resolution in this debacle: my bff and I are talking. Something always breaks the ice, someone always drops their pride. So
Be blessed!
Al the best!
~Ann
1st and 2nd bolded - I'm kinda wowed you didn't pause and read when you saw all those paypal emails coming in...
3rd bolded -
erplexedAnyway, I got my refund.
SerenavanderWoodsen
SkinnyMe
Wow, I did not know this stuff about Paypal, I assumed it was Papypal doing the reimbursement when I had claims. I'll have to be more careful now.
westNDNbeauty
Well-Known Member
SerenavanderWoodsen
From this thread, there is definitely a lesson to be learned for ALL. Even though I didn't make an EndAll purchase, finding out that tidbit about Paypal and its practices was enough for me to decide to use my credit card directly when that option is available. Paypal doesn't protect you from any scam, but American Express has NEVER let me down.
From this thread, there is definitely a lesson to be learned for ALL. Even though I didn't make an EndAll purchase, finding out that tidbit about Paypal and its practices was enough for me to decide to use my credit card directly when that option is available. Paypal doesn't protect you from any scam, but American Express has NEVER let me down.
NappyNelle
Kinky Coily 4A, Fine Strands, WSL
1. I'm glad everyone has been refunded.
2. I'm glad a -gate has FINALLY been resolved.
3. If you're not on LHCF like that, how would you know that we would guesstimate the number of orders, and the total amount of payments received? We've had that in the past, but not as thoroughly investigated as the incidents of this year.
4. And if reading is so fundamental for you, why not READ the thread on your own product? Or READ the e-mails people have been sending to you? You have an LHCF login with the screenshot proof that you were signed in to see any mentions or PMs.
5. I'm tired of people being so corrupt and not willing to make proper amends. SMH
2. I'm glad a -gate has FINALLY been resolved.
3. If you're not on LHCF like that, how would you know that we would guesstimate the number of orders, and the total amount of payments received? We've had that in the past, but not as thoroughly investigated as the incidents of this year.
4. And if reading is so fundamental for you, why not READ the thread on your own product? Or READ the e-mails people have been sending to you? You have an LHCF login with the screenshot proof that you were signed in to see any mentions or PMs.
5. I'm tired of people being so corrupt and not willing to make proper amends. SMH
Pompous Blue
Well-Known Member
In all of these "gate" threads I always wondered why people were saying that one was protected if one paid through PayPal. Not true. PayPal offers NO protection/refund if the vendor has withdrawn the money from their acct. As someone said up-thread, you may win the dispute but no money can be refunded if there is no money in the vendor's acct.
That is why I try to pay with a CC; never had any hassle in getting my money back. But with PayPal, it's always a toss-up.
LittleLuxe
New Member
Exactly. PayPal definitey isn't perfect, but realistically it's not a bank. They don't have money to pull out of thin air to recoup losses. What they can try to do is keep your identity safe and attempt to recover your money in cases where there is some miscommunication or the individual is stubborn but nit necessarily cheating you or a large group of people.
Sucks to lose $10, $20, or $100. Sucks a whole lot more to find out your identity has been stolen and used to fund someone's shopping spree.
Lady_q_tee
New Member
Glad to hear refunds have been issued.
Sent from my GT-I9000 using GT-I9000
Sent from my GT-I9000 using GT-I9000
Lady_q_tee
New Member
I totally agree, plus you can use your cc through paypal so your protected by your cc but can also keep your personal details private. Win-win situation.
Never use a debit card where the money comes directly out of your personal bank account with paypal
Sent from my GT-I9000 using GT-I9000
SerenavanderWoodsen
SkinnyMe
Amex was the first card I ever owned and they are truly the best. I feel like I have the best lawyer on my side with them lol.
Nice & Wavy
Well-Known Member
What in the world? This is getting tired now....what in the world is going on? If you have been on LHCF for a few years and want to sell hair products...know that you must be prepared before you start....the orders are endless I'm sure. For you not to communicate with your customers AND not send products either is uncalled for...no matter how you feel about it.
I have been standing and watching as well and I'm glad I didn't order.erplexed
I have been standing and watching as well and I'm glad I didn't order.
erplexedHi All:
A few weeks ago I volunteered my paypal login information to an administrator of Longhaircareforum in order to deal with a few mistruths/negative interpretations that persist in this thread AFTER everyone was refunded by Oct. 22nd. She didn't feel the need to investigate and suggested that I reply here and, now that some time has passed, I will as I want the truth to be part of the record.
1. HairtoHeaven (formerly Hair2Heaven) never relaunched because of an internal glitch with the hosting site and the fact that my own desktop crashed after I paid to have it updated in preparation for the reopening. When I did business a few years ago I maintained a 7-10 turnaround. I can not process orders like that when my computer is inoperative. When my computer crashed prior to the Oct. 1 planned relaunch I went to the library so that I could try to continue the work on my site AND leave a message about the delay. The only place I could leave a message was on the FAQ page. My computer guy never showed to fix the mess and I didn't chase him. I chalked it up to the game and planned to shop for another computer when my budget allowed.
2. Due to an automated program via my webhosting site, products that were on my HIDDEN product page were displayed as "Featured Products" along with advertisements. I was not aware because I had delayed the launch and, without home access to the net AND sudden real life issues EVERYTHING related to the business was put on hold. I was not on paypal, my site, OR longhaircareforum. Call me a squarepants but I avoid using my work computer for personal business without permission AND I simply did not have time or energy to go to the library after work. Within the three weeks in which this all happened my family experienced a death, my teen had her big teenaged meltdown, and I had an unexpected issue with my health. In those three weeks my whole routine changed. I wasn't even working out and anyone who KNOWS me, even from here, know that I am a big devotee to sauna visits and yoga. I share that to explain why I was so deeply out of the loop. My teens meltdown changed the dynamics of my household and my schedule suddenly left very little wiggle room. Man plans, God laughs. Thus is life.
NOW, had I been open for business I would have handled business. I still make it to work everyday and give my students the best possible instruction. Why? Because despite what's going on with me, I do my job. In terms of HairtoHeaven, I simply did not know what was going on until Donewitit contacted me. As soon as I found out exactly how orders were placed I found a way to disable it, went into paypal and refunded EVERYONE whether they requested it or not. I learned some important lessons. For one, not everyone is going to read every little thing you write. Folks are busy and may want to just place an order and keep it moving. So, instead of leaving a message in the FAQs I might have been better off just disabling the whole site. Experience is a teacher. However, EVEN THAT PERSONAL LESSON LEARNED was misconstrued here. People see things the way they want to see them through the lens you care to hold up to the world.
When this entire thing first happened, I was going to send everyone a sample of the newest Endall fragrance I was developing on. However, someone talked sense into me and told me to at least read some of the comments in this thread AFTER I offered an explanation. It became clear that even sending surprise samples to the customers who ordered (during what I call The NONlaunch) would be misconstrued by a choice few.
There are folks in here flat out lying saying that I withdrew their money from paypal, suggesting that I was in business but was overwhelmed, or that donewitit and I are scam artists. A SCAM?
Scams usually involve a plan to make money. If that was the plan, then how did I do it? Was the original poster of this thread in on it? Because this thread was here before I decided to pursue the relaunch. How about the past customers who expressed interest? Were they part of it too? A bunch of lhcf members scamming to deceive people so that we could divide the grand total of ZERO?? Of course not. Money would have been withdrawn as quickly as it was sent had this been a scam artist. Excuses would have been offered to delay any complaints and therefore requests for refunds had this been a scam. A message about the delay would not have been posted had this been a scam. The product pages would have been displayed had this been a scam. I would have announced here on lhcf had this been an attempt to amass funds.
So, the lhcf administrator who has my login information has been welcomed to go in at anytime and verify that NOT A SINGLE PENNY was withdrawn from my paypal account this entire year and definitely not in the month of October. She, like paypal, can verify that only refunds were issued and even to those who did not request them. She of course admonished me not to provide info like that (and I still appreciate that. ) and I have not before, but in this case I thought it was necessary to SILENCE some of the dishonesty that is in this thread. As I am familiar with the administration behind LHCF I know the info I provided is in good hands should they ever feel the need to use it.
I have already sent said samples to those who reached out to me after this all happened with understanding and continued interest in the product. If there are any other ladies who would like the same courtesy please send me a pm. Even send me a pm if you are a lady who, out of frustration had some negative things to say as you tried to figure out what was going on PRIOR to the explanation and the refunds. I never read anything in this thread prior to October 22 but still and all, I get it and I understand that when we don't know and it involves our money we can get a little upset, we're human.
However, if you are one of the ladies who continued to be negative AFTER the explanation was offered on my site and posted here,: who continued to suggest a scam was diverted, who continue to outrageously suggest that donewitit is me or a scam artist or this other madness, who continue to suggest that money was stolen when every dime has been refunded, that a simple error and misunderstanding was a scam, and lowest of all to suggest that the Father was "thrown" into a message to have some sort of EFFECT????.....then please politely decline my offer.
The sample is not to create business. Simply send me a pm here with your original order info and I will send the sample of Endall in Citrus cream fragrance via snail mail. Other ladies have gotten there's within a week. As soon as I send it, I will let you know.
Be blessed one and all. ESPECIALLY our folks in the armed services and our veterans!!!
p1
A few weeks ago I volunteered my paypal login information to an administrator of Longhaircareforum in order to deal with a few mistruths/negative interpretations that persist in this thread AFTER everyone was refunded by Oct. 22nd. She didn't feel the need to investigate and suggested that I reply here and, now that some time has passed, I will as I want the truth to be part of the record.
1. HairtoHeaven (formerly Hair2Heaven) never relaunched because of an internal glitch with the hosting site and the fact that my own desktop crashed after I paid to have it updated in preparation for the reopening. When I did business a few years ago I maintained a 7-10 turnaround. I can not process orders like that when my computer is inoperative. When my computer crashed prior to the Oct. 1 planned relaunch I went to the library so that I could try to continue the work on my site AND leave a message about the delay. The only place I could leave a message was on the FAQ page. My computer guy never showed to fix the mess and I didn't chase him. I chalked it up to the game and planned to shop for another computer when my budget allowed.
2. Due to an automated program via my webhosting site, products that were on my HIDDEN product page were displayed as "Featured Products" along with advertisements. I was not aware because I had delayed the launch and, without home access to the net AND sudden real life issues EVERYTHING related to the business was put on hold. I was not on paypal, my site, OR longhaircareforum. Call me a squarepants but I avoid using my work computer for personal business without permission AND I simply did not have time or energy to go to the library after work. Within the three weeks in which this all happened my family experienced a death, my teen had her big teenaged meltdown, and I had an unexpected issue with my health. In those three weeks my whole routine changed. I wasn't even working out and anyone who KNOWS me, even from here, know that I am a big devotee to sauna visits and yoga. I share that to explain why I was so deeply out of the loop. My teens meltdown changed the dynamics of my household and my schedule suddenly left very little wiggle room. Man plans, God laughs. Thus is life.
NOW, had I been open for business I would have handled business. I still make it to work everyday and give my students the best possible instruction. Why? Because despite what's going on with me, I do my job. In terms of HairtoHeaven, I simply did not know what was going on until Donewitit contacted me. As soon as I found out exactly how orders were placed I found a way to disable it, went into paypal and refunded EVERYONE whether they requested it or not. I learned some important lessons. For one, not everyone is going to read every little thing you write. Folks are busy and may want to just place an order and keep it moving. So, instead of leaving a message in the FAQs I might have been better off just disabling the whole site. Experience is a teacher. However, EVEN THAT PERSONAL LESSON LEARNED was misconstrued here. People see things the way they want to see them through the lens you care to hold up to the world.
When this entire thing first happened, I was going to send everyone a sample of the newest Endall fragrance I was developing on. However, someone talked sense into me and told me to at least read some of the comments in this thread AFTER I offered an explanation. It became clear that even sending surprise samples to the customers who ordered (during what I call The NONlaunch) would be misconstrued by a choice few.
There are folks in here flat out lying saying that I withdrew their money from paypal, suggesting that I was in business but was overwhelmed, or that donewitit and I are scam artists. A SCAM?
Scams usually involve a plan to make money. If that was the plan, then how did I do it? Was the original poster of this thread in on it? Because this thread was here before I decided to pursue the relaunch. How about the past customers who expressed interest? Were they part of it too? A bunch of lhcf members scamming to deceive people so that we could divide the grand total of ZERO?? Of course not. Money would have been withdrawn as quickly as it was sent had this been a scam artist. Excuses would have been offered to delay any complaints and therefore requests for refunds had this been a scam. A message about the delay would not have been posted had this been a scam. The product pages would have been displayed had this been a scam. I would have announced here on lhcf had this been an attempt to amass funds.
So, the lhcf administrator who has my login information has been welcomed to go in at anytime and verify that NOT A SINGLE PENNY was withdrawn from my paypal account this entire year and definitely not in the month of October. She, like paypal, can verify that only refunds were issued and even to those who did not request them. She of course admonished me not to provide info like that (and I still appreciate that.
) and I have not before, but in this case I thought it was necessary to SILENCE some of the dishonesty that is in this thread. As I am familiar with the administration behind LHCF I know the info I provided is in good hands should they ever feel the need to use it.I have already sent said samples to those who reached out to me after this all happened with understanding and continued interest in the product. If there are any other ladies who would like the same courtesy please send me a pm. Even send me a pm if you are a lady who, out of frustration had some negative things to say as you tried to figure out what was going on PRIOR to the explanation and the refunds. I never read anything in this thread prior to October 22 but still and all, I get it and I understand that when we don't know and it involves our money we can get a little upset, we're human.
However, if you are one of the ladies who continued to be negative AFTER the explanation was offered on my site and posted here,: who continued to suggest a scam was diverted, who continue to outrageously suggest that donewitit is me or a scam artist or this other madness, who continue to suggest that money was stolen when every dime has been refunded, that a simple error and misunderstanding was a scam, and lowest of all to suggest that the Father was "thrown" into a message to have some sort of EFFECT????.....then please politely decline my offer.
The sample is not to create business. Simply send me a pm here with your original order info and I will send the sample of Endall in Citrus cream fragrance via snail mail. Other ladies have gotten there's within a week. As soon as I send it, I will let you know.
Be blessed one and all. ESPECIALLY our folks in the armed services and our veterans!!!
p1
hair4romheaven
Well-Known Member
I didn't order, but this is very nice of you.
Hi All:
A few weeks ago I volunteered my paypal login information to an administrator of Longhaircareforum in order to deal with a few mistruths/negative interpretations that persist in this thread AFTER everyone was refunded by Oct. 22nd. She didn't feel the need to investigate and suggested that I reply here and, now that some time has passed, I will as I want the truth to be part of the record.
1. HairtoHeaven (formerly Hair2Heaven) never relaunched because of an internal glitch with the hosting site and the fact that my own desktop crashed after I paid to have it updated in preparation for the reopening. When I did business a few years ago I maintained a 7-10 turnaround. I can not process orders like that when my computer is inoperative. When my computer crashed prior to the Oct. 1 planned relaunch I went to the library so that I could try to continue the work on my site AND leave a message about the delay. The only place I could leave a message was on the FAQ page. My computer guy never showed to fix the mess and I didn't chase him. I chalked it up to the game and planned to shop for another computer when my budget allowed.
2. Due to an automated program via my webhosting site, products that were on my HIDDEN product page were displayed as "Featured Products" along with advertisements. I was not aware because I had delayed the launch and, without home access to the net AND sudden real life issues EVERYTHING related to the business was put on hold. I was not on paypal, my site, OR longhaircareforum. Call me a squarepants but I avoid using my work computer for personal business without permission AND I simply did not have time or energy to go to the library after work. Within the three weeks in which this all happened my family experienced a death, my teen had her big teenaged meltdown, and I had an unexpected issue with my health. In those three weeks my whole routine changed. I wasn't even working out and anyone who KNOWS me, even from here, know that I am a big devotee to sauna visits and yoga. I share that to explain why I was so deeply out of the loop. My teens meltdown changed the dynamics of my household and my schedule suddenly left very little wiggle room. Man plans, God laughs. Thus is life.
NOW, had I been open for business I would have handled business. I still make it to work everyday and give my students the best possible instruction. Why? Because despite what's going on with me, I do my job. In terms of HairtoHeaven, I simply did not know what was going on until Donewitit contacted me. As soon as I found out exactly how orders were placed I found a way to disable it, went into paypal and refunded EVERYONE whether they requested it or not. I learned some important lessons. For one, not everyone is going to read every little thing you write. Folks are busy and may want to just place an order and keep it moving. So, instead of leaving a message in the FAQs I might have been better off just disabling the whole site. Experience is a teacher. However, EVEN THAT PERSONAL LESSON LEARNED was misconstrued here. People see things the way they want to see them through the lens you care to hold up to the world.
When this entire thing first happened, I was going to send everyone a sample of the newest Endall fragrance I was developing on. However, someone talked sense into me and told me to at least read some of the comments in this thread AFTER I offered an explanation. It became clear that even sending surprise samples to the customers who ordered (during what I call The NONlaunch) would be misconstrued by a choice few.
There are folks in here flat out lying saying that I withdrew their money from paypal, suggesting that I was in business but was overwhelmed, or that donewitit and I are scam artists. A SCAM?
Scams usually involve a plan to make money. If that was the plan, then how did I do it? Was the original poster of this thread in on it? Because this thread was here before I decided to pursue the relaunch. How about the past customers who expressed interest? Were they part of it too? A bunch of lhcf members scamming to deceive people so that we could divide the grand total of ZERO?? Of course not. Money would have been withdrawn as quickly as it was sent had this been a scam artist. Excuses would have been offered to delay any complaints and therefore requests for refunds had this been a scam. A message about the delay would not have been posted had this been a scam. The product pages would have been displayed had this been a scam. I would have announced here on lhcf had this been an attempt to amass funds.
So, the lhcf administrator who has my login information has been welcomed to go in at anytime and verify that NOT A SINGLE PENNY was withdrawn from my paypal account this entire year and definitely not in the month of October. She, like paypal, can verify that only refunds were issued and even to those who did not request them. She of course admonished me not to provide info like that (and I still appreciate that.
I have already sent said samples to those who reached out to me after this all happened with understanding and continued interest in the product. If there are any other ladies who would like the same courtesy please send me a pm. Even send me a pm if you are a lady who, out of frustration had some negative things to say as you tried to figure out what was going on PRIOR to the explanation and the refunds. I never read anything in this thread prior to October 22 but still and all, I get it and I understand that when we don't know and it involves our money we can get a little upset, we're human.
However, if you are one of the ladies who continued to be negative AFTER the explanation was offered on my site and posted here,: who continued to suggest a scam was diverted, who continue to outrageously suggest that donewitit is me or a scam artist or this other madness, who continue to suggest that money was stolen when every dime has been refunded, that a simple error and misunderstanding was a scam, and lowest of all to suggest that the Father was "thrown" into a message to have some sort of EFFECT????.....then please politely decline my offer.
The sample is not to create business. Simply send me a pm here with your original order info and I will send the sample of Endall in Citrus cream fragrance via snail mail. Other ladies have gotten there's within a week. As soon as I send it, I will let you know.
Be blessed one and all. ESPECIALLY our folks in the armed services and our veterans!!!
p1
Theresamonet
Well-Known Member
No, I did not. Honestly, even back when I was in business a few years ago, I've never asked ANYONE to talk about the product good or bad.
That's not my way. p1
hair4romheaven
Well-Known Member
Theresamonet
Well-Known Member
Giving samples I guess.
& FTP
Girl... It's the least she could do. And she's acting pretty soup nazi-ish about it (No soup for you!
). She should send samples to everyone whose money she had tied up for over a month...whether she feels they forgave her or not. That would be the professional thing to do.Girl... It's the least she could do. And she's acting pretty soup nazi-ish about it (No soup for you!
No one's money was tied up for over a month. People placed orders from October 1st. Everyone was refunded by the 22nd. IF YOU ORDERED please feel free to provide your transaction information so I can verify those dates for you.
Now, I'm not a Math teacher but that's three weeks, yes. Some popular online product lines have turnarounds to that tune. Had I INTENTIONALLY tied up money and at the rate you're suggesting, then yes, samples to all would be the call. However, since it was an accident and misunderstanding (and my login information to paypal has been provided to VERIFY that), I believe what I do with my teaching paycheck is my business. I'm in a solo paycheck household. My children are my priority. What I choose to do with my funds as courtesy is my perogative.
eta: And what exactly should be "forgiven"?
p1
Last edited:
Now...
My original reason for stopping by was to say that anyone who sent me a pm will have their sample sent out this evening (via the automated kiosk). Just so I don't retype the same message several times:
It's a small, blisterpack of EndAll in Citrus Cream (a new fragrance I had developed) via snail mail to minimize my costs. It should be enough for 1-3 uses depending on the length of your hair.
Also, I am NOT a vendor member. The ladies who have vendor status pay additional money for that level of membership. It's one of the reasons I did not post updates in this thread in the first place and instead referred folks to the website (please see my first and ONLY post prior to what I posted on 11-10). I didn't and don't think it would be fair.
To that end, I'll have the EndAll product description page up on the site to explain how to use it rather than blur the lines between regular membership and vendor membership.
p1
My original reason for stopping by was to say that anyone who sent me a pm will have their sample sent out this evening (via the automated kiosk). Just so I don't retype the same message several times:
It's a small, blisterpack of EndAll in Citrus Cream (a new fragrance I had developed) via snail mail to minimize my costs. It should be enough for 1-3 uses depending on the length of your hair.
Also, I am NOT a vendor member. The ladies who have vendor status pay additional money for that level of membership. It's one of the reasons I did not post updates in this thread in the first place and instead referred folks to the website (please see my first and ONLY post prior to what I posted on 11-10). I didn't and don't think it would be fair.
To that end, I'll have the EndAll product description page up on the site to explain how to use it rather than blur the lines between regular membership and vendor membership.
p1
prettyinpurple
Well-Known Member
So did anyone receive a sample?
growinghealthyhair
Well-Known Member
. I have no desire to use, buy, or try anything produced by this vendor.
luckiestdestiny
Well-Known Member
Okay so I in no way purchased any of her products (but may be interested) but is it safe to say this is all a misunderstanding in which the vendor completely refunded everyone after noticing (after 3 weeks)...and that some people were lying on her (and that that was true because it was verified by a moderator who saw that she refunded all through paypal)?
january noir
Sunny On a Cloudy Day
From my understanding all monies sent were refunded. I don't know about anyone saying their money wasn't refunded. As for the vendor, for me, my issue was her lack of communication and concern for weeks after she announced she was starting sales again. She posted some pretty vague messages on the product site and thought that we we at fault for not reading. Her level of arrogance and nonchalance shocked me especially since I along with a few people her vouched for her.
AmyRose92
Well-Known Member
Despite not being a scam, this situation has made me realized that not everyone is cut out to have a business. You may make products and have a really useful, legitimate product line but if your approach and customer service leaves much to be desired, then your business isn't great. Effectively blaming customers for not "reading" when there was actually a lack of computer literacy on the owner's part is NOT a smart business move AT ALL. Not replying to emails in a swift manner is also foolish. Even if everyone was refunded and the issue was resolved, this lack of business etiquette will prevent me from ever being a customer. Sorry :/
Sent from my SCH-R910 using SCH-R910
Sent from my SCH-R910 using SCH-R910
sikora
Well-Known Member
When you shop online the seller/ vendor does not have access to your credit card information. All they get is confirmation that a payment was
made successfully.
Also, I can't imagine anyone going into this type of business without having a smart phone for constant access to email and means of communicating with clients. And please have friends/ family/ volunteers test your website before, during and after launching.
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