Ive been following this blog---excited to make my own purchase--so I had to share with you ladies my experience.
Imperial Sales IS THE WORST!!!! I am so upset that I went with them instead of Flamingo. I dont even knw where to start with all the drama I have experienced. I ordered on line Friday 1/23---got an email Monday 1/26 indicating the order was received and the package was shipped. I was set to receive it Tuesday---Tuesday I met the UPS guy at the door---one box. When I got the box inside I noticed it was damaged---a huge dent and a gapping side that you could see clear thru (the tacks had come undone). I held my breath and opened the box, sure enough due to the damage on the outside of the box and a lack of adequate packaging on the inside the visor was cracked and broken. There was no packing slip, no receipt, no warranty and no directions. I immediately contacted them. Tony wouldnt come to the phone, Karen relayed his every word to me instead. He said he would ship out a new visor and I would have it on Thursday--then he told her to tell me that the base was coming that same day (Tuesday) via FEDEX by 3. Now I thought it was strange that two different carriers were used--but I dismissed it. Well 3 came and went and no base--Wednesday I called back and again Tony would not come to the phone. At this point I sent emails to him and the customer service dept including photos of the box and the manner in which it arrived. No response. Thursday I called again---same story. At this point Im getting irritated because I still dont have the base nor a new visor. I told them that if I did not get a response by the end of the business day I would be contacting my bank and have the funds reversed. No response---so I called my Bank of America--they gladly refunded my charges. Friday I got an email from Tony saying he sent the visor out on Friday and gave me a bogus tracking number. I called and spoke to Karen again (she had not been in on Wed or Thursday). I told her about the email and before I could even finish she was like Tony said you would have the base by 3 on Tuesday and the visor on Thursday. I was like EXACTLY! I asked her to have Tony call me --of course he wouldn't come to the phone---Friday afternoon I got really irritated and told him I did not want a visor replacement---I wanted an authorized return shipping label--they can have their busted dryer hood back! I am so pissed!!!
Not once did Tony (who is supposed to be in charge) address any of my concerns--horrible customer service.