I received my call last night. She spent an entire hour on the phone with me explaining each one of the 11 images in full detail; and answered all of my questions
thoroughly. She then summarized all the analysis data (including that from our conversation), guidance and recommendations for healthy hair (internal and external practices) into separate documents for my reference.
I have full access to the slides and can save or move them where ever I would like.
I learned that I have VERY high porosity hair - not on the lower side as I had previously believed.
I learned that overall my hair is in excellent shape (she actually showed me the coolest slide that captured the "kink" in a perfectly healthy strand - that was kind of cool).
I learned that even though my hair is healthy overall, I do indeed still have some trimming to do. She recommended an amount and timeframe to do so. She was able to assess the timeframe in which she believed the damage occurred based on the current location and as compared to the state of the rest of the strand(s) - which was a huge help in my getting closer to an accurate assessment of what specific hair care practices cause damage for me. This was something that has been an ongoing concern - if I'm not sure what caused it, how can I ensure I don't cause it again?
She was able to provide so very much insight into the state of my hair; including exactly how far up the hair strand she could begin to see some weakness.
I received feedback on my current vitamin intake as well as my current hair care reggie - including products! And she did not at all try to push products - as a matter of fact, she suggested I eliminate one of the KC products I had been using from my reggie based on my hair's needs.
Overall, it was such a wonderful experience and well worth the money. I just wanted to pass this along - especially if you have been struggling and can't quite get a handle on things to your satisfaction. This is worthwhile service.
HTH and HHG!!
Blessings
ETA: i forgot to add that in 3 months, I am supposed to mail in a second hair sample (assumably after having implemented their recommendations) using the 2nd envelope in the original package. They will then do a second assessment and call me again with those results!!!