I ABSOLUTELY HATE SALLY BEAUTY

[ladylibra_30]

When I go to places to return stuff and they ask me for personal information I just make something up. I don't feel like arguing, and it's not like they're gonna know it's not my real info and call me on it or anything like that.

Too bad you had that experience, I think it was a combination of her attitude and what she saw as a silly refusal to give a phone number.

It was her dismissive attitude, unwillingness to contact corporate, and to provide professional service. What ticked me off is when she put my stuff to the side and attempted to help another customer and later spoke in spanish about me to the same customer. Awful.

I would do it the same way if I had to.

 

[teysmith]

That's on their receipt though. You can't return hair - opened or not. Whether it's stupid or not, that's their policy - not much you can do about it. Next time, you know to ask before you buy hair; I know a lot of BSS's are weird about hair, not just Sally's.

Yeah I know its their policy, but I still think its stupid. And I too know that a lot of beauty supply stores are strict, but I dont know any that wont atleast let you exchange it! but I can kind of understand why. It may be because they think someone can cut a peice off and then make it look un-opened. Maybe someone who just wants one strip of blond but dotn want to buy the whole pack..lol. I dont know but its so easy to see if its been opened or not..but whatever..

 

[Charz]

Yeah I know its their policy, but I still think its stupid. And I too know that a lot of beauty supply stores are strict, but I dont know any that wont atleast let you exchange it! but I can kind of understand why. It may be because they think someone can cut a peice off and then make it look un-opened. Maybe someone who just wants one strip of blond but dotn want to buy the whole pack..lol. I dont know but its so easy to see if its been opened or not..but whatever..

It's for sanitary reasons. Would you want to put hair in your head that someone might have touched or had around their potentially dirty home? Or if it has been around someone who is a smoker?

 

[irsgirl]

No matter what everyone is entitled to be treated fairly and with respect. I visit two different sallys in my area and I pretty much have also had good positive experiences at both of them.

 

[30something]

btw I think they just ask for phone numbers so that they can avoid the customers who are serial returners. just a thought.

just remembered some even ask for addresses

This is very true, one time i asked someone the very same question while i was returning and thats exactly what they said. This was at Express.

 

[Bene]

I was thinking about this. If the sales clerk was telling the story, they'd say "This woman came in for a refund on some things and everything was going ok until she refused to give me her information. I had other customers waiting while this woman was making a scene so I decided to help them."


Also, about them speaking Spanish, maybe the customer felt more comfortable with it than in English? And if someone is making a scene towards the sales clerk, I tend to offer them words of support, like "Hang in there" or "Yeah, he/she/it is just flipping out" I don't see how the Spanish speaking has anything to do with the experience at the store.

 

[ladylibra_30]

I agree with you. But they will offer that return on THEIR terms. From there, it is up to you whether or not you will choose to accept them.

I agree with you too - to a degree. If THEIR terms are stated on THEIR receipt just like the rest of THEIR terms are then I would've happily complied - no problem. This is why, among other things, that I don't shop for hair products at local BSS - ON THEIR RECEIPTS IT CLEARLY STATES NO RETURNS OR EXCHANGES AFTER 7 DAYS (or something to that effect) - Lena's Hair & Beauty Supply.

 

[ladylibra_30]

I was thinking about this. If the sales clerk was telling the story, they'd say "This woman came in for a refund on some things and everything was going ok until she refused to give me her information. I had other customers waiting while this woman was making a scene so I decided to help them."


Also, about them speaking Spanish, maybe the customer felt more comfortable with it than in English? And if someone is making a scene towards the sales clerk, I tend to offer them words of support, like "Hang in there" or "Yeah, he/she/it is just flipping out" I don't see how the Spanish speaking has anything to do with the experience at the store.

That's because you weren't there and hopefully you never have to be subjected to such treatment - A supposed professional conversing with another customer about you in another language, at that. It's just wrong no matter what scenario you create.

 

[ladylibra_30]

No matter what everyone is entitled to be treated fairly and with respect. I visit two different sallys in my area and I pretty much have also had good positive experiences at both of them.

True......

 

[teysmith]

I was at sally's one night and the cashiers were talking to each other. One of them stated that she was sick of people asking why Sally's was so expensive. She stated that " maybe if people would stop stealing wouldnt be that way" Then she went on to complain how people steals from sallys alot! I dont see how.. they follow u around the whole store. I remember one day I was trying to put my keys in my purse and the lady just came around the corner with her hand out, I guess demanding to give what I had taken..I guess she saw how confused I looked and just walked away.. I wanted to just leave without buying anything after that but I thought then she would really think I was stealing. so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out!

 

[robot.]

I agree with you too - to a degree. If THEIR terms are stated on THEIR receipt just like the rest of THEIR terms are then I would've happily complied - no problem. This is why, among other things, that I don't shop for hair products at local BSS - ON THEIR RECEIPTS IT CLEARLY STATES NO RETURNS OR EXCHANGES AFTER 7 DAYS (or something to that effect) - Lena's Hair & Beauty Supply.

Not all terms will be on the receipt. This is how companies get tricky - they tell you that their policies are easily accessible online. But because it wasn't on the receipt doesn't mean they were in the "wrong." YOU want the return, not them, so it's up to you to do the legwork. When you found out the terms, you could've still accepted them or not accept them.

 

[Barbie83]

I gotta say I agree with some of RobotXCore's points. I used to work in retail and in some establishments, the computer will NOT let you complete a return without a phone number. The reasons why are neither here nor there, its just something that's required and it's not necessarily the cashier's fault that it asked for a phone number. Just make up any number and it would have been fine. Now if she was being rude, then your outburst is understandable. but some things are simply store policy and cannot be blamed on the employee.

 

[krissyprissy]

Sounds like a situation that got a little out of hand to me. I have never had problems with returns in Sallys. The cashier must have been new. New employees always try to follow procedure even if it makes the customers unhappy.

 

[sprungonhairboards]

Also, I didn't want to "make up" a number because what if they called it and it's a false number. Then what? Not a good look for a honest return.

Call for what? That would NEVER happen. Nothing at all wrong with playing their game on your terms. I can understand being ticked off at the unprofessional service, but sometimes we make things harder than they have to be for ourselves.

 

[Makenzie]

Sorry you went through that.

I always give a fake phone number whenever folks ask for one in stores.

I do this too, or sometimes I just tell them to type in whatever number they want.

They do this at CVS but I never provide that information either and I ALWAYS get a refund/exchange.

The fact that the rep. at the 800 # told me that they are to type the store's number if the client refuses to provide a phone number and sign the receipt says a lot to me.

That says a lot. Her attitude was nasty to you. The employee reps the company, and she is casting a bad shadow on that location. She really needs to be reprimanded.

The customer is always right. The lady could have done 1-what she was told to do from corp in these type situations; or 2 - the same thing the second cashier did.

 

[ladylibra_30]

Not all terms will be on the receipt. This is how companies get tricky - they tell you that their policies are easily accessible online. But because it wasn't on the receipt doesn't mean they were in the "wrong." YOU want the return, not them, so it's up to you to do the legwork. When you found out the terms, you could've still accepted them or not accept them.

And it's them that wants/needs MY money. However, I will exercise my right not to spend another penny there. I know my family and friends will support me and not shop there either.

On another note, I am glad for you ladies who received good service at Sally's - it's what's due to you when your money is what's keeping them in business in the first place.

 

[ladylibra_30]

I gotta say I agree with some of RobotXCore's points. I used to work in retail and in some establishments, the computer will NOT let you complete a return without a phone number. The reasons why are neither here nor there, its just something that's required and it's not necessarily the cashier's fault that it asked for a phone number. Just make up any number and it would have been fine. Now if she was being rude, then your outburst is understandable. but some things are simply store policy and cannot be blamed on the employee.

I didn't get indignant because she was doing what she thought was her job. It was for her handling the matter in an unprofessional way.

 

[ladylibra_30]

Call for what? That would NEVER happen. Nothing at all wrong with playing their game on your terms. I can understand being ticked off at the unprofessional service, but sometimes we make things harder than they have to be for ourselves.

So, if that's the case, why even ask for a person's personal info if they are, as you say, never going to call?

 

[LadyLeoSmile]

I was at sally's one night and the cashiers were talking to each other. One of them stated that she was sick of people asking why Sally's was so expensive. She stated that " maybe if people would stop stealing wouldnt be that way" Then she went on to complain how people steals from sallys alot! I dont see how.. they follow u around the whole store. I remember one day I was trying to put my keys in my purse and the lady just came around the corner with her hand out, I guess demanding to give what I had taken..I guess she saw how confused I looked and just walked away.. I wanted to just leave without buying anything after that but I thought then she would really think I was stealing. so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out!

Now in that case I wouldnta left it alone. I would have very politely asked her why she came up to me with her hand out and made her explain herself to me.

 

[Pompous Blue]

[/B]It was the principal of it all. I JUST don't feel like I should have to give out my personal telephone number to get a return.

I don't know if this is legally "right," but IMO, you are not entitled to a refund.

It's not entirely unheard of for a store to ask for extra information when processing a return or refund. Barnes and Nobles does this even for cash transactions. I kind of have the feeling that if you gave them a number, ANY number, that you wouldn't have had such a bad experience.

I thought this was standard practice - asking for extra information. They keep records of returns because some people return things ALL the time. They buy it and use it and then return it. This causes a lot of profit loss and it's easier to record it so they can avoid it.

Just because they do this does not make it legal and give them the right to violate city or state laws. The burden is on them to find a better way to identify serial returners.

I agree with you. But they will offer that return on THEIR terms. From there, it is up to you whether or not you will choose to accept them.

Just because something is a store’s policy does not make it legal. In Florida, it may be illegal to collect personal information in processing credit card or other financial transactions. It may violate the privacy laws of this state. I live in Florida.

There was a 2007 settlement in California against MAC cosmetics for requiring customer’s personal information in CC transactions.

The lawsuit alleges that MAC violated California law by requesting and recording the addresses of it's credit card customers during credit card transactions."

"Plantiffs Sonia Silva, Faye Tipton, Hope White, and Muna Rashid filed three separate class action lawsuits against MAC on behalf of themselves and all Class Members. The three lawsuits were coordinated into one."

Check with Florida’s dept of consumer affairs and file a complaint. This should get Sally’s attention and, hopefully, they will abandon this practice in this state. I have a private telephone number and never give it out. And I’ve returned things to Sally’s, they’ve asked for the number and I refused to give it to them. They continued with the transaction, accepted the return and they gave me back my money.

 

[LadyLeoSmile]

So, if that's the case, why even ask for a person's personal info if they are, as you say, never going to call?

I don't think it's for them to call, I think it's for them to see if they continue to get the same number in the system.

 

[ladylibra_30]

I do this too, or sometimes I just tell them to type in whatever number they want.


That says a lot. Her attitude was nasty to you. The employee reps the company, and she is casting a bad shadow on that location. She really needs to be reprimanded.

The customer is always right. The lady could have done 1-what she was told to do from corp in these type situations; or 2 - the same thing the second cashier did.

My sentiments EXACTLY and the reason for my anger. She didn't want to call Corporate because she KNEW they'd tell her to override the number. She let her personal BS cloud her senses. When she was speaking in spanish about me to the customer behind me (who spoke fluent english to me) told me precisely what I was dealing with and I let her have it.

 

[Bene]

So, if that's the case, why even ask for a person's personal info if they are, as you say, never going to call?

I think someone gave a pretty good reason for why they ask.

btw I think they just ask for phone numbers so that they can avoid the customers who are serial returners. just a thought.

just remembered some even ask for addresses

Oh, and another possible reason for the spanish spoken in front of you. Maybe she was apologizing to the customer for you having screamed at her and for holding up the line?

 

[robot.]

So, if that's the case, why even ask for a person's personal info if they are, as you say, never going to call?

In case you ARE one of those serial returners. They might need to call and see what's up. They keep count of how many times you return something. Phone numbers are unique - names and even addresses are not. Unless you'd rather give out your address or SSN (not saying that phone # don't change too).

 

[sprungonhairboards]

So, if that's the case, why even ask for a person's personal info if they are, as you say, never going to call?

To keep a record of people who constantly make returns. Some places ask for your address. They're not going to come to your house. Some places ask for I.D. It's a tracking system. Some places ask for your zip code when you make purchases. It's to gather statistical demographic information.

 

[ladylibra_30]

I don't think it's for them to call, I think it's for them to see if they continue to get the same number in the system.

Ok, that makes sense. However, the whole situation should have been handled better. In the end, what I said WOULD happen, happened - They did the return and I got my money back.

 

[BlackGeisha]

I just looked at where you live "Miami" enough said. People here are rude. I just came out of the BSS and the store manager and a customer were going at it. I also had a similar experience at Sally's. I bought their GVP flat iron online while it was on sale, and a member on this board had a coupon code that I didn't see until after I bought the iron. So I purchased another iron using the coupon code, and I decided to return the extra iron, the one I paid more money for. My receipt says that I can return online items at any Sally's. So I go to my local Sally's and the stupid manager tells me I can't return it to the store b/c I bought it online, so I show her what it says on my receipt which is in package slip form. I told her "you can return items bought online, it says it right here, I think you just don't know how to do it, and if you don't know you need to get on the phone and find out." Then they make you wait, and I told her I'm not waiting here all day. Then she finally called another Sally's and asked their manager how to return the iron. I still go back to the same Sally's and see that same manager, but I don't have any problems with her now.

 

[Platinum]

I travel all over the country and I been to Sally's in many states (including places where the Black population is slim to none). I don't think I have ever had a problem with Sally's.

I used to work in retail and I have dealt with unhappy customers. I won't argue with them because I know I'll be ready to :hardslap: them. I just used to get a manager to deal with the customer. OP, I understand that you were upset but you could have given a fake number if it really bothers you to give out your real one. Or you could have asked to speak to the manager in the store.

Also, I don't think the cashier is obligated to call corporate office for you.

 

[meka]

You had every right to be mad and respond the way you did...
You know why? B/c when you refused to give your number, she should have explained why she needed it OR followed HER jobs procedure for customers who do not wish to.

Second reason why you should have went off is because, instead of her taking time to explain, she proceeded to help another customer like you werent standing there.


And if they accept returns then she should have done the return. Period.

 

[Michelle1971]

A phone number isn't really that personal. It's not like she asked for your social security number and blood type for the return.
Now, the rude attitude, that is a different story. That is uncalled for.
I have never had a problem in a Sally's.