I ABSOLUTELY HATE SALLY BEAUTY

[ladylibra_30]

In case you ARE one of those serial returners. They might need to call and see what's up. They keep count of how many times you return something. Phone numbers are unique - names and even addresses are not. Unless you'd rather give out your address or SSN (not saying that phone # don't change too).

LOL! Believe me I understand their wanting to weed out serial returners and the whole shabang but I will never understand/tolerate bad customer service. Ever.

 

[outspokenwallflower]

I'm sorry you went through that; I've never been asked for my #.

There are two sally's in the area im in now (Augusta frikkin GA) and I have had 2 different experiences that were opposite of each other-- one, the SA's were so helpful, nice and patient; they let me take my time browsing and were on call when I needed help or was ready at the register.

The other one is so rude-- they ignore you, roll their eyes and talk to you with a condescending tone; they aren't helpful and if you call or ask for help, they make you wait for QUITE a bit of time before RELUCTANTLY helping you. They also were not well informed about their inventory/stock; twice I'd ask for help finding a certain item and they said they didn't carry it. Go figure when I would just slowly look through the shelves, I found the item both times.

Saddest part? The nice Sally's had 2 black female SA's. The rude one had 2 white female SA's. Not trying to start any controversy or drama, but this fact and circumstance bothered me a lot.

P.S.: The one sally's in Brooklyn NY has always had good customer service for me; the SA's there were white and black.

 

[ladylibra_30]

A phone number isn't really that personal. It's not like she asked for your social security number and blood type for the return.
Now, the rude attitude, that is a different story. That is uncalled for.
I have never had a problem in a Sally's.

Well, if it's not, then you are free to write yours on the men's bathroom walls

 

[destine2grow]

I am sorry to hear that. I have never expeirence that treatment @ the Sally's I go to. I know the manager of the store and he is the one that mostly service me when I go to the store.

 

[ladylibra_30]

You had every right to be mad and respond the way you did...
You know why? B/c when you refused to give your number, she should have explained why she needed it OR followed HER jobs procedure for customers who do not wish to.

Second reason why you should have went off is because, instead of her taking time to explain, she proceeded to help another customer like you werent standing there.


And if they accept returns then she should have done the return. Period.

That is what I am TALKING about!
You make PLENTY of sense and your thoughts on this mirror mine to the T.

 

[Michelle1971]

Well, if it's not, then you are free to write yours on the men's bathroom walls

And see, that's probably the same attitude that you had when you rolled up in there and got it back in return

 

[ladylibra_30]

And see, that's probably the same attitude that you had when you rolled up in there and got it back in return

It's the attitude I gave in return to a foul attitude that was given to me

 

[Duff]

I was at sally's one night and the cashiers were talking to each other. One of them stated that she was sick of people asking why Sally's was so expensive. She stated that " maybe if people would stop stealing wouldnt be that way" Then she went on to complain how people steals from sallys alot! I dont see how.. they follow u around the whole store. I remember one day I was trying to put my keys in my purse and the lady just came around the corner with her hand out, I guess demanding to give what I had taken..I guess she saw how confused I looked and just walked away.. I wanted to just leave without buying anything after that but I thought then she would really think I was stealing. so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out!

I would have just given a false number and went on my way.

but to reply to this post, teysmith you are good....

I was trying to put my keys in my purse and the lady just came around the corner with her hand out, I would have went the hell off; not screamed but seriously went off!!! I dont play with people following me around in a store--EVER!

so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out. I would not have given her the satisfaction. accuse me of stealing here when you have no proof..... I dont steal and I will not tolerate anyone treating me as such.

 

[Bachelorette]

Sorry you went through that.

I always give a fake phone number whenever folks ask for one in stores.

so simple.

 

[ladylibra_30]

I would have just given a false number and went on my way.

but to reply to this post, teysmith you are good....

I was trying to put my keys in my purse and the lady just came around the corner with her hand out, I would have went the hell off; not screamed but seriously went off!!! I dont play with people following my around in a store--EVER!

so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out. I would not have given her the satisfaction. accuse me of stealing here when you have no proof..... I dont steal and I will not tolerate anyone treating me as such.

You'd probably abhor shopping at Adrianna's here in Miami. They follow you everywhere, step by step. I stopped going there a while ago but I went one day with a girlfriend who wanted Salerm leave-in, shampoo, and conditioner. The Sales Associate was following us up and down every aisle. So, I asked her to carry the items for us and she could do two things at once: 1- Loss Prevention and 2- Make herself useful instead of pretending to straighten bottles

 

[meka]

People keep saying its so simple for her to give a fake number but it would have been just as simple for the cashier to follow the procedure for people who don't want to give out their number. Surely she has run into this before. Just do your job. That is what she gets paid to do. If she had said "well ma'am the reasons we ask for your phone number are xyz, but if you are uncomfortable with that then this is what I can do", it may have went a little better. This is about customer service. After Ladylibra refused to give her the number, she should have explained why. I have worked retail and when I had to ask for a number, and customers asked why, I explained. If they refused then we had a way around it. Surely I would not have started helping someone else while this customer was in my face.

 

[Jaegermany]

Honestly, all anybody wants is to be acknowleged......

You are never wrong for how you feel. And most of the time if you feel a certain way its because someone or something has had that effect....cause and effect.

They say 10% of life is made up of what happens to you and 90% is how you handle it. And while it can be argued and debated that the OP could have reacted differently the same can be said of the cashier.

In all my years of ever having a job that dealt w/the public its a rule of thumb that the customer is always right! As an employee of that business she did it a grave injustice by being combative for something in which a policy is in place to over ride. More over simple problem solving skills could have been utilized to DIFFUSE the situation.

In terms of business every interaction counts. People may tell 5 or 6 people when they have had great experiences but when someone has a bad experience they tell twice as many people (really anyone) that will listen...

On that note, Im sorry for your experience...

Because again, all anyone wants is to be acknowleged

 

[Platinum]

You'd probably abhor shopping at Adrianna's here in Miami. They follow you everywhere, step by step. I stopped going there but I went one day with a girlfriend who wanted Salerm leave-in, shampoo, and conditoner. The Sales Associate was following us up and down every aisle. So, I asked her to carry the items for us and she could do two things at once: 1- Loss Prevention and 2- Make herself useful instead of pretending to straighten bottles

I'll try that the next time I'm followed in a store.

 

[HairGurl]

Wow....I can't believe this. Every time I go to Sally's they're very nice to me. I do question the cashiers knowledge of the hair products in there.

 

[ladylibra_30]

I'll try that the next time I'm followed in a store.

It's funny to me NOW because when I asked her I didn't really have an expectation for her to carry all those bottles but to see my sarcasm - I honestly thought she'd get a basket or point me in the direction of one LOL!

 

[Magus484]

Why not just give a fake phone number and be done with it?

 

[BlaqBella]

I was at sally's one night and the cashiers were talking to each other. One of them stated that she was sick of people asking why Sally's was so expensive. She stated that " maybe if people would stop stealing wouldnt be that way" Then she went on to complain how people steals frI dont see how.. they follow u around the whole store. I remember one day I was trying to put my keys om sallys alot! in my purse and the lady just came around the corner with her hand out, I guess demanding to give what I had taken..I guess she saw how confused I looked and just walked away.. I wanted to just leave without buying anything after that but I thought then she would really think I was stealing. so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out!

All too TRUE! And it gets under my skin!(Every one should not be treated like a thief!

 

[BlaqBella]

I'll try that the next time I'm followed in a store.

ME TOO! Wish i had thought of it and used it before!

 

[jerseyjill]

I'm sorry this happened to you, but let me give you another side. They ask for the number because retail has a new thing - tracking customers who are returnaphobics. You could have just given her a fake number (like I do), noot take it personal and your blood pressure would have been spared. Hope everything is well..........

 

[andromeda]

Ditto to both your posts. This incident is about professionalism and proactive, principled consumerism. You did the right thing, OP - I'm glad you didn't settle for poor customer service.

People keep saying its so simple for her to give a fake number but it would have been just as simple for the cashier to follow the procedure for people who don't want to give out their number. Surely she has run into this before. Just do your job. That is what she gets paid to do. If she had said "well ma'am the reasons we ask for your phone number are xyz, but if you are uncomfortable with that then this is what I can do", it may have went a little better. This is about customer service. After Ladylibra refused to give her the number, she should have explained why. I have worked retail and when I had to ask for a number, and customers asked why, I explained. If they refused then we had a way around it. Surely I would not have started helping someone else while this customer was in my face.

You had every right to be mad and respond the way you did...
You know why? B/c when you refused to give your number, she should have explained why she needed it OR followed HER jobs procedure for customers who do not wish to.

Second reason why you should have went off is because, instead of her taking time to explain, she proceeded to help another customer like you werent standing there.


And if they accept returns then she should have done the return. Period.

 

[ladylibra_30]

I'm sorry this happened to you, but let me give you another side. They ask for the number because retail has a new thing - tracking customers who are returnaphobics. You could have just given her a fake number (like I do), noot take it personal and your blood pressure would have been spared. Hope everything is well..........

Thanks!....

 

[Coffee]

I always frequent the same Sally's . They know me and leave me alone until I am ready to check out. Even when shopping at a different Sally's, I've always been treated with respect except when a young something called me "Honey", she only did it one time.

 

[cinnamin2891]

Oh my goodness, I just got back from Sally's and was going to post about my experience when I saw this. I went there today to buy the BabylissPro Rollaway dryer and the only one they had was a store model, which I was fine with purchasing. There were some more items I needed to buy, and while I'm shopping, I have to listen to a cashier argue loudly with the mgr about how she was being treated and then listen to her complain about that mgr to another cashier. So unprofessional! Anyways, when I'm finally ready to pay for my stuff, the cashier says that if I needed to return the dryer, they would subtract 20% from the refund because I bought it in the store. What the hell kind of sense does that make??? I'm so mad I went all the way there to learn that stupid policy, especially when I called ahead to make sure it was in stock. Why couldn't the woman I spoke with tell me that before?? Ugh. Thankfully, not all Sally stores are like this, but I definitely won't be going back to that one.

Sorry to hijack, ladylibra - I just had to vent.

 

[longhairlover]

sounds just as bad as my Ulta experience. Def. file a corporate complaint hopefully they will do something about that employee.
customer service has gone straight to hell in the last few years. guess i'll continue to order online where I don't have to deal with a human and attitude or continue to go to the bss's in nyc that I know are nice.

sorry you had to get p'd off today, I don't see what the # thing was i've returned stuff there and was never asked for my #.

 

[Kimiche]

Sorry you went through that.

I always give a fake phone number whenever folks ask for one in stores.

co-signing

That's me right there.

 

[teysmith]

I would have just given a false number and went on my way.

but to reply to this post, teysmith you are good....

I was trying to put my keys in my purse and the lady just came around the corner with her hand out, I would have went the hell off; not screamed but seriously went off!!! I dont play with people following me around in a store--EVER!

so i went payed for my items sat my purse on the counter and opened wide enough for her to see inside while i got my money out. I would not have given her the satisfaction. accuse me of stealing here when you have no proof..... I dont steal and I will not tolerate anyone treating me as such.

Yes sometimes I wish I wasnt so nice...that did really upset me because I am definately not a theif!!!

 

[brooklyngal73]

Exactly! Give a fake # or your work # and be done with it. Most stores ask for #'s (whether you're buying or returning) and I never give mine (which is private).

i've never really had a problem at sally's. tho i dont go there as much b/c i think they're overpriced.
i have seen bad customer service from them tho but mostly in the sense of...stating their personal business, arguing w. each other in the store, or me having to wait too long or ask them to come to the register to help me while they're in the back room gossiping and eating.

question: why didn't u just give them a random number and save yourself all that trouble?

 

[ChocalateDiva]

The Sallys near me is a good one. A fake phone number would have worked fine. Not sure what the big deal was.

 

[LadyLeoSmile]

I had a 99cent store clerk actually accuse me of trying to steal a 99cent eyeliner. I went off. ok, story... my daughter and I went to the store to buy her some floaties for a party she was going to. I picked up an eyeliner when we walked in cuz I liked the color and wanted a new one. After walking around the store for a few I realized they didn't have the floaties, so in my laziness and hurry to just leave I laid the eyeliner on the shelf on my way out the door. The lady said something to me about the eyeliner on my way out and I said it's on the shelf back there. She says, no, you put in purse, lemme see purse. I went off. In the end, the police were called (because I told her to call them and she wasn't touching my muahfukin purse), they searched my purse, and of course there wasn't no damn eyeliner in there.. but the chick continued to accuse me of stealing even after the police said it wasn't in there. smh

 

[manter26]

Most stores I've shopped at in my life ask for some sort of personal information when processing a return...