ladylibra_30
Well-Known Member
And here's why...
I went to Sally Beauty on my lunch break to return Miracle 7 (it left a film on my hair) and Silk Elements Moisturizing Conditioner (I mistook this for the shampoo) and received the most horrid customer service ever. I.AM.LIVID., I.AM.SHAKING., and I wanted to slap the taste out of the cashier's mouth!
She was processing my return just fine until she gets to a screen that asks for your telephone number. I refused to give my number (1- They did'nt REQUIRE it when I was friggin' spending my money and it's not on their receipt as a policy and 2- It's private!!!) She put my items to the side and started servicing the customer behind me, who kept going "Excuse me, excuse me, excuse me!" until I turned around and screamed in her face that I am not moving because I haven't been serviced and that she can wait. Then the two heifers began to speak in spanish about me. I asked them to call corporate and they flat out refused. I told them that they WILL do this return and that I wasn't leaving until they did. I got on the line with 800-ASK-SALLY and was on hold FOREVER and half the day. While I was on hold a black couple came into the store - the man stood by me at the register and the lady was looking at flat irons. I told him not to spend $.05 in that store and they left. (I felt vindicated at their gesture to take my word, not purchase a thing, and leave
).
So, one cashier saw that I wasn't budging and she said that she'd go ahead and do the return using her own phone number (I told her to do whatever but I wasn't giving her my number. I told her to use common sense - What do you do to customers who REALLY don't have a number???) and that she didn't want me to hold on on the phone any longer - I let her do the return BUT there was no way I was hanging up my phone as I was hell-bent on filing a complaint on all those unprofessional, dreadful hussies.
Before I left and after I got my darn money back I told the 1st cashier "You think you've done something to me. What you think you've done to me will be done to you. Karma is real!" She said "I didn't treat you bad. The computer wouldn't let me do the return." I said "You didn't treat me professionally either. You could have done the SAME EXACT thing this cashier did!" She started to say something else but I put up my hand, turned, and then I walked out. I will not be going back!
When I was filing my complaint I told them that not only do I spend plenty of money in their stores but so does my family and friends. I also told them that I belonged to a hair board and I was going to inform the members of my horrible experience! The rep. gave me a report number, apologized profusely, and I told her that I would be following up. Oh, she advised me that the cashiers are to put the store number in the computer and have the customer sign the receipt saying they refused to provide a telephone number. I also told her that they (Corporate) encourages this nonsense because all Sally's do this crap. So, if they pull this BS on you you know what to do (especially if you don't like giving out your phone number).
A little customer service and common sense would've gone a loooooooooooong way.
I went to Sally Beauty on my lunch break to return Miracle 7 (it left a film on my hair) and Silk Elements Moisturizing Conditioner (I mistook this for the shampoo) and received the most horrid customer service ever. I.AM.LIVID., I.AM.SHAKING., and I wanted to slap the taste out of the cashier's mouth!
She was processing my return just fine until she gets to a screen that asks for your telephone number. I refused to give my number (1- They did'nt REQUIRE it when I was friggin' spending my money and it's not on their receipt as a policy and 2- It's private!!!) She put my items to the side and started servicing the customer behind me, who kept going "Excuse me, excuse me, excuse me!" until I turned around and screamed in her face that I am not moving because I haven't been serviced and that she can wait. Then the two heifers began to speak in spanish about me. I asked them to call corporate and they flat out refused. I told them that they WILL do this return and that I wasn't leaving until they did. I got on the line with 800-ASK-SALLY and was on hold FOREVER and half the day. While I was on hold a black couple came into the store - the man stood by me at the register and the lady was looking at flat irons. I told him not to spend $.05 in that store and they left. (I felt vindicated at their gesture to take my word, not purchase a thing, and leave
). So, one cashier saw that I wasn't budging and she said that she'd go ahead and do the return using her own phone number (I told her to do whatever but I wasn't giving her my number. I told her to use common sense - What do you do to customers who REALLY don't have a number???) and that she didn't want me to hold on on the phone any longer - I let her do the return BUT there was no way I was hanging up my phone as I was hell-bent on filing a complaint on all those unprofessional, dreadful hussies.
Before I left and after I got my darn money back I told the 1st cashier "You think you've done something to me. What you think you've done to me will be done to you. Karma is real!" She said "I didn't treat you bad. The computer wouldn't let me do the return." I said "You didn't treat me professionally either. You could have done the SAME EXACT thing this cashier did!" She started to say something else but I put up my hand, turned, and then I walked out. I will not be going back!
When I was filing my complaint I told them that not only do I spend plenty of money in their stores but so does my family and friends. I also told them that I belonged to a hair board and I was going to inform the members of my horrible experience! The rep. gave me a report number, apologized profusely, and I told her that I would be following up. Oh, she advised me that the cashiers are to put the store number in the computer and have the customer sign the receipt saying they refused to provide a telephone number. I also told her that they (Corporate) encourages this nonsense because all Sally's do this crap. So, if they pull this BS on you you know what to do (especially if you don't like giving out your phone number).
A little customer service and common sense would've gone a loooooooooooong way.
. Thankfully the three Sally's that are in my vicinity have very nice and cordial people working. But maybe that's from Southern hospitality:wink2:. 
You can't return hair - opened or not. Whether it's stupid or not, that's their policy - not much you can do about it. Next time, you know to ask before you buy hair; I know a lot of BSS's are weird about hair, not just Sally's.
