macherieamour
New Member
I did on Wednesday. I posted the whole story on my blog but I was just curious if anyone else ever just got mad and left. What was the reason?
Here is what happened at Vivid Salon on Wed:
I showed up to my appointment on time and sat in the waiting chair. The salon is nicely decorated. The “salon coordinator” walked right past me and carried on with his business. He spent a few minutes wiping down the window and chatting with some of the stylists in the back. Meanwhile, I start talking to another patron in the waiting room. She finally mentions to the coordinator, Bill, that I was there to see Sherree (sp?). He nods and asks me for my contact info.
So, the girl I was chatting with gets escorted to the back so she can be shampooed. After she leaves, I realize that its 12pm. I’ve been waiting for a half an hour. Mind you, my stylist has not come out and introduced herself. She hasn’t explained to me that she is running late. I understand salons run late, but I would at least like to have my presence acknowledged.
Another half an hour passes. I have officially been waiting for an hour. The owner of the salon saunters in and walks right past me. I would have liked a “Hi, I am ---- the owner of this salon. Who are you here to see? Oh, you have been waiting for an hour?? Well, let me get you started with so and so”. But no, she walks right past me.
At this point, I am fuming. I start talking to another patron sitting next to me. I tell her that I’ve been waiting an hour. She’s like, “Girl, you need to shout or say something”. I’m like, “THIS IS A BUSINESS”. I shouldn’t have to announce I’ve been waiting for a half and hour. She’s like, “well, my appt was at 1030 and I got in the chair at 12pm”!!!! Ok, NOW, I’m freaking out.
Finally, Sheree, my stylist, comes over and asks me whom I’m here to see. I’m like, YOU!!! She tries to tell me, “oh well, you came in late. I looked at me watch and it was 1150 when you showed up”. I was like, “NO…NO. I’m ALWAYS on time.” I couldn’t believe she had the nerve to tell me I was in the wrong.
So, she says, “I’m going to have the shampoo girl finish another client and then she will take you back”. So, I calm down and say ok. But then, I start noticing the way the stylists are working on the client hair. I see blow dryers and paddle brushes ripping through hair. I see hot tools on stoves. I see hair sizzling. I thought to myself, this is an UP SCALE salon??? That was the straw that broke the camel’s back. After 15 minutes, I walk out.
Bill, the salon coordinator then calls me 10 minutes later. He asks, “What can I do for you”? I explain what happened and he’s like well can I book another appointment?? LOL, I tell him “no, thanks” and hang up the phone.
Full Story is on my blog but that was the gist of it
What would you have done? Have you been in a situation like this?
Here is what happened at Vivid Salon on Wed:
I showed up to my appointment on time and sat in the waiting chair. The salon is nicely decorated. The “salon coordinator” walked right past me and carried on with his business. He spent a few minutes wiping down the window and chatting with some of the stylists in the back. Meanwhile, I start talking to another patron in the waiting room. She finally mentions to the coordinator, Bill, that I was there to see Sherree (sp?). He nods and asks me for my contact info.
So, the girl I was chatting with gets escorted to the back so she can be shampooed. After she leaves, I realize that its 12pm. I’ve been waiting for a half an hour. Mind you, my stylist has not come out and introduced herself. She hasn’t explained to me that she is running late. I understand salons run late, but I would at least like to have my presence acknowledged.
Another half an hour passes. I have officially been waiting for an hour. The owner of the salon saunters in and walks right past me. I would have liked a “Hi, I am ---- the owner of this salon. Who are you here to see? Oh, you have been waiting for an hour?? Well, let me get you started with so and so”. But no, she walks right past me.
At this point, I am fuming. I start talking to another patron sitting next to me. I tell her that I’ve been waiting an hour. She’s like, “Girl, you need to shout or say something”. I’m like, “THIS IS A BUSINESS”. I shouldn’t have to announce I’ve been waiting for a half and hour. She’s like, “well, my appt was at 1030 and I got in the chair at 12pm”!!!! Ok, NOW, I’m freaking out.
Finally, Sheree, my stylist, comes over and asks me whom I’m here to see. I’m like, YOU!!! She tries to tell me, “oh well, you came in late. I looked at me watch and it was 1150 when you showed up”. I was like, “NO…NO. I’m ALWAYS on time.” I couldn’t believe she had the nerve to tell me I was in the wrong.
So, she says, “I’m going to have the shampoo girl finish another client and then she will take you back”. So, I calm down and say ok. But then, I start noticing the way the stylists are working on the client hair. I see blow dryers and paddle brushes ripping through hair. I see hot tools on stoves. I see hair sizzling. I thought to myself, this is an UP SCALE salon??? That was the straw that broke the camel’s back. After 15 minutes, I walk out.
Bill, the salon coordinator then calls me 10 minutes later. He asks, “What can I do for you”? I explain what happened and he’s like well can I book another appointment?? LOL, I tell him “no, thanks” and hang up the phone.
Full Story is on my blog but that was the gist of it
What would you have done? Have you been in a situation like this?
Plus, with the things you did notice I would have been scared anyway...
. He should have said that in the beginning when he was too busy running his mouth. I agree with you cocosweet all the way...Thats the reason i don't do to salons i can't stand to wait for anything...I like to just walk in tell them what i want then, i gets done, and i'm out point blank.
erplexed
I think I would have been more pissed about them not acknowledging my presence or explaining to me that they are running behind more than the actual wait....and the manager is a clown..calling you after the fact when he didn't even have decency or the professionalism to speak to you when you were sitting right there
The other customers were shocked! So I procceded to walk around the salon and ask the other customers if they thought the four giant twist she had slapped on the top of my head were worth paying for. They all replied no! At this time which was about 5min later another one of the customers hair was finished and she had some were important to go. She aked that the door be unlocked so that she could leave. The braider said "No not until I get my money ,nobody leaving till I get my money." This started a huge argument before I knew it everyone was just a cussing and screaming. But it was not just about my hair anymore but the shops over all lack of customer service. After about 20 minutes of being locked in the salon I called the police and told the I was being held hostage. When I got off the phone everybody was like
5mins later he police called back to confirm the address and I told them the issue had been resolved. The braider had pratically begged me to fix my hair for free!
