HJ, I am sorry for your experience. I am here in Tallahassee as well. This may sound hoity toity but I don't shop at BSS any more. Now I go to Trade Secret primarily, or I buy Aveda products from the salon I go to. The service is MUCH better. I rarely buy products full price. I wait until Christmas when they have the sets for $20, and then 50% off (so you get a full size salon brand poo, con and styling product for $10). Honestly, it comes out to what you'd pay for a BSS product. Plus you get rewards and double points for shopping on Tuesdays so I have already earned 2 $20 certificates. They also run monthly specials, sometimes 40% off of a particular line or BOGO 50% off.
Occasionally I'll go to Sally's but I just can't do the BSS anymore. Your experience confirms it.