ak46
Active Member
I went into a salon a couple months ago for a sew-in weave. They promised healthy hair growth since my actual hair would be in cornrows and that the weave could last up to 3 months.
Okay, so they ended up braiding the cornrows too tight. I took my hair down a couple days ago and my hair came out in chunks! Now I have little bald spots all over my head and one big one in the middle of my head. The bald spot is completely smooth, feels lumpy and scared, and has a reddish/pinkish color to it.
I called the salon and spoke to the owner about it and also went in so they can see it. I asked them for a refund since I spent over $300 for healthy hair growth but got bald spots. I told them I wanted to see a dermatologist about it because it looks like permanent damage to me and that is why I want my money back. They did not give me one.
Can I sue them for damaging my scalp? For my refund and my dermatologist treatments?
Pics are attached.
UPDATE: Just an update on how this is going so far...long I know, but a lot has happened. Since leaving the salon on 4/20 I immediately made a dermatologist appointment for as soon as they could see me. I went to the dermatologist two days later and it was a good visit. He told me that I didn't have Alopecia, the hair loss was due to too much tension and that he has seen this before, mainly with African American women. He said the hair should grow back since it was the first time this has happened to me and that I'm still young, it just might take a really long time.
The salon owner had told me to contact her after seeing the dermatologist, so I did immediately after...but they told me she was too busy and took down my name and number and said she would call back in an hour or so. I tried calling again the next day, same thing, they told me they lost the paper with my name and number on it...so I decided to just go in at the end of the day if I didn't get a call back. I went in to the salon and this visit was much better than the last. She told me that she had given a message to the receptionist to call me and tell me about scalp treatment. She told me she wanted to help me grow my hair back and scalp treatment was the best they could offer me. But I told her I was unsure if I wanted to come back to the salon and that I would have to get back to her after seeking some advice.
I also kept asking her what the scalp treatment was specifically because I notice that was not anything they offered at their salon based on their service menu and I really didn't want to be a test dummy and make things worst. I told her I wanted it written down so I can consult with the dermatologist and get back to her....she wouldn't do that. When she finally answered the question, she told me it was going to be some topical things and that she was going to be putting me under a scalp massager and using peppermint and rosemary oils. She told me it was more expensive than what any dermatologist could offer me and that they would be doing it for free. I asked her what the topical treatments were and she showed me a new jar of ORS Fertilizing Temple Balm...I said I've used that before and asked her what else. She then showed me the ORS Scalp Scrub and told me that it was very special and something they sold only to professionals...I thought this was questionable. I told her I will think about it and get back to her.
Okay so I knew I had seen the ORS Scalp Scrub at the BSS many time before but I went to one just to check if it was the same product she was offering....and it was there, for $9.99 next to the ORS Fertilizing Temple Balm. I called to talk to her, she was to busy to talk...left my name and number. I called again since I received no calls back, same thing again. So I sent her an email to 3 different email addresses her salon provides for customers, never got a response. I explained in the letter that I own both essential oils she mentioned, I own a scalp massager, and I've used the temple balm before....and that all these things together did not even add up to the cost of my first dermatologist visit. I got not response so I decided to proceed and file a complaint to the BBB and the CA Cosmetology Board. The BBB contacted them twice and they've yet still to respond to the BBB or me. The CA Cosmetology Board suggested I report it to the BBB and take it to small claims.
After over 10 phone calls, 2 visits, and 3 emails and still not even one call or email back....I decided to go ahead and take it to small claims. I just don't think it's too professional for them to keep avoiding and ignoring me.
I figured I have nothing to loose...I already lost my money and my hair!
Okay, so they ended up braiding the cornrows too tight. I took my hair down a couple days ago and my hair came out in chunks! Now I have little bald spots all over my head and one big one in the middle of my head. The bald spot is completely smooth, feels lumpy and scared, and has a reddish/pinkish color to it.
I called the salon and spoke to the owner about it and also went in so they can see it. I asked them for a refund since I spent over $300 for healthy hair growth but got bald spots. I told them I wanted to see a dermatologist about it because it looks like permanent damage to me and that is why I want my money back. They did not give me one.
Can I sue them for damaging my scalp? For my refund and my dermatologist treatments?
Pics are attached.
UPDATE: Just an update on how this is going so far...long I know, but a lot has happened. Since leaving the salon on 4/20 I immediately made a dermatologist appointment for as soon as they could see me. I went to the dermatologist two days later and it was a good visit. He told me that I didn't have Alopecia, the hair loss was due to too much tension and that he has seen this before, mainly with African American women. He said the hair should grow back since it was the first time this has happened to me and that I'm still young, it just might take a really long time.
The salon owner had told me to contact her after seeing the dermatologist, so I did immediately after...but they told me she was too busy and took down my name and number and said she would call back in an hour or so. I tried calling again the next day, same thing, they told me they lost the paper with my name and number on it...so I decided to just go in at the end of the day if I didn't get a call back. I went in to the salon and this visit was much better than the last. She told me that she had given a message to the receptionist to call me and tell me about scalp treatment. She told me she wanted to help me grow my hair back and scalp treatment was the best they could offer me. But I told her I was unsure if I wanted to come back to the salon and that I would have to get back to her after seeking some advice.
I also kept asking her what the scalp treatment was specifically because I notice that was not anything they offered at their salon based on their service menu and I really didn't want to be a test dummy and make things worst. I told her I wanted it written down so I can consult with the dermatologist and get back to her....she wouldn't do that. When she finally answered the question, she told me it was going to be some topical things and that she was going to be putting me under a scalp massager and using peppermint and rosemary oils. She told me it was more expensive than what any dermatologist could offer me and that they would be doing it for free. I asked her what the topical treatments were and she showed me a new jar of ORS Fertilizing Temple Balm...I said I've used that before and asked her what else. She then showed me the ORS Scalp Scrub and told me that it was very special and something they sold only to professionals...I thought this was questionable. I told her I will think about it and get back to her.
Okay so I knew I had seen the ORS Scalp Scrub at the BSS many time before but I went to one just to check if it was the same product she was offering....and it was there, for $9.99 next to the ORS Fertilizing Temple Balm. I called to talk to her, she was to busy to talk...left my name and number. I called again since I received no calls back, same thing again. So I sent her an email to 3 different email addresses her salon provides for customers, never got a response. I explained in the letter that I own both essential oils she mentioned, I own a scalp massager, and I've used the temple balm before....and that all these things together did not even add up to the cost of my first dermatologist visit. I got not response so I decided to proceed and file a complaint to the BBB and the CA Cosmetology Board. The BBB contacted them twice and they've yet still to respond to the BBB or me. The CA Cosmetology Board suggested I report it to the BBB and take it to small claims.
After over 10 phone calls, 2 visits, and 3 emails and still not even one call or email back....I decided to go ahead and take it to small claims. I just don't think it's too professional for them to keep avoiding and ignoring me.
I figured I have nothing to loose...I already lost my money and my hair!
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). I just stopped going, became a DIY and Joined LHCF.
I am SO sorry this happened to you. You are such a sweet, easy-going person to not wish them ill. I really hope you get justice and at the least get your money back. 
