I ABSOLUTELY HATE SALLY BEAUTY

[LadyA0784]

I agree with you, OP. You shouldn't have to give a fake number when it's not 100% necessary that you provide a number in the first place. If the cashier was unaware that she had other options in the event you (or any customer) refused to provide a phone number, all she had to do was ask. Simple as that.

And btw, I do work in retail and our store will give you a refund for ANYTHING! We actually had a customer try to return a microwave (i work in a grocery store...we don't even sell microwaves) and the customer fussed so much about it, INSISTING that it came from our store, that the manager in charge that night actually bought it from him...it's now in our breakroom. Our store motto is something along the lines of "We will never knowingly disappoint you..." so in our case, the customer is ALWAYS "right." It's annoying, but people continue to shop there because of the lengths that we go to to please them.

 

[weaveadiva]

We actually had a customer try to return a microwave (i work in a grocery store...we don't even sell microwaves) and the customer fussed so much about it, INSISTING that it came from our store, that the manager in charge that night actually bought it from him...it's now in our breakroom.

what the...

 

[labelfree]

To be honest seems like you came off as the "angry black woman". You where obviously holding up her line then turned around and yelled at one of the other customers did you really have to go off? She was doing her job and you where throwing her attitude she has feelings just like you

 

[cutenss]

OP, I wasn't there, so I am not even going to pretend like you over-reacted. Everyone keeps asking why didn't you just give a fake number and KIM. Why didn't she just put a fake number in the computer and proceed with the refund? The whole dismissing you like your was irrelevent would have pissed me off too. I think thats when it truly popped off. And hell the serial returners ARE the ones who give fake numbers, so what are they really tracking? Sallys prides itself on telling you about their liberal return policy. If they are not willing to do it, then they shouldn't promote it. JMHO

 

[Irresistible]

Me as the Sales/Customer Service Rep in this situation

When you refused to give your number , put in whatever number just to keep it moving with a smile on my face

Me as the Customer not wanting to give my number (although I have been asked for ID, address or phone number or all and never had a problem with it) but if I did, would simply give any old number and keep it moving

I dont know

in both situations, I see it as I got bigger fish to fry than to make something so big out of nothing

 

[happylife]

If the op was exchanging gold or rubies then it would be a little bit easier to digest her reaction. Short of that......

One of our members has something written in her signature that says something similar to when you argue with idiots from a distance it's hard to tell who is who.
This may be a good example.

I have friends that imo are quite sensitive & hyper reactive. I tend to try to avoid going places with them.....mainly restaurants.


I am sure the op reacted the way she saw fit. Its just not in harmony with the way some would have reacted. We are individuals and to each their own I guess.

 

[Irresistible]

Yelling at other customer's

just out of control

even the pizza places keep your number on record for delivery purposes

you even put in your phone number if you dont wanna swipe your card/key chain for grocery store club cards

 

[SerenavanderWoodsen]

Ive had issues with Sallys also. Nasty ghetto attitude but it only happened once. The other local Sallys workers seemed to have beef with them too lol. Also the workers are straight up tacky looking sometimes! I mean an older white woman with dull blonde tracks exposed in the back of her head with a cheap accent I cant make out. I think the just hire any old fool who comes in off the street lol. Ive noticed this is several Sallys locations hundreds of miles apart even. The one thing they had in common was tacky or otherwise unsavory looking people behind the counter many times.

 

[happylife]

Yelling at other customer's

just out of control

even the pizza places keep your number on record for delivery purposes

you even put in your phone number if you dont wanna swipe your card/key chain for grocery store club cards

Valid points.

Asking for a telephone number while conducting business is just simply not a foreign practice. You would probably have to not return someting within the last 30 years to not know that is a common question. the anger just seems really displaced in this situation imo.

 

[ladylibra_30]

Having worked in retail, it was my understanding that they ask for personal info on refunds because they are concerned about employee theft. Many items that are returned--like conditioner--cannot be restocked and resold. These items are trashed. So, the only way corporate has of checking to see if it was a legitimate return is with the customers personal info.

I never would have thought of this angle. One of the first jobs I was allowed to have was in retail (a clothing store in Dadeland Mall). It was mandatory for every employee to carry a clear, plastic bag. I always thought every retailer did this to curb employee theft.

 

[ladylibra_30]

The lady that always seems to be working in the Sally's I frequent is extremely helpful (to a fault) and friendly.

You do realize that after you called corporate, they got your phone number anyway? Caller ID is a h@#% of a thing!

I actually gave it to the rep. after I requested a call back from the District Manager - Maria.

 

[ladylibra_30]

I'm a secret shopper, and that's what my job is for. Sometimes they'll send us to a store with a hidden video camera and ask us to make a purchase and return it, just to see how their staff treats customers.

I bet you've had some interesting shopping experiences....

 

[ladylibra_30]

I'm kind of leaning on sympathizing with the salesgirl on this one. She was doing her job, getting paid how little they pay at Sally's, only to have someone blow up at them because they didn't agree with the store's policy.


I think one of the worse lies told to people is "the customer is always right" because they really aren't. Having worked retail, I'm convinced that people lose their damn minds the second they walk into a store. I've had customer's perceive an attitude on even the smallest of things. One guy got mad at me because I told him how much something was with the tax. I've had customer's lose their sh*t because I put their change on the counter instead of in their hand. I've had customer's go nuts because I asked them not to put their wet umbrellas on the counter where it could drip down into my monitor and possibly short it out. So no, the customer is just as fallible as the next person, and they should only receive the amount of respect they show for other people.

Bene, I hope you never receive the type of service I was subjected to yesterday. Seriously. I see that you were treated like crap by some unruly customers when you worked in retail - No one should be disrespected - Customer or Sales Associate. It is not my style to randomly mistreat people - what is in that for me? However, I will not stand for being disrespected. I stated several posts back that I was not upset about rules or policies but at the turn this woman took at me simply refusing to give my number is what I had an issue with. She should have just DONE HER JOB (no matter how little change she is being paid) and not made it personal.

 

[ladylibra_30]

Sorry 2 hear of your bad day, but I dunno op. Honestly kinda of got a headache reading about the drama that went down. I am not trying 2 be mean, but I did. Gosh, y not just give them a fake #?

Life is soooooooo short & u gotta pick your battles u know......sure u weren't just upset about something else that day?

I hope you had 2 aspirin and a smile

But, no I was cool yesterday. I really look forward to getting out of the office on my lunch break because often I eat lunch in my office. I LOVE going, whether I'm purchasing or not, to retail stores where there are hair products, makeup, or nail polish! It's fun to read about a product and then actually go and look, smell, read ingredients on the product (Which is exactly what happened the day I bought the Miracle 7 and other things).

I do pick my battles - Good Customer Service and a Chilvarous/Kind SO

 

[ladylibra_30]

Sorry to CO-SIGN on this....but the lack of Customer service in MIAMI is well known and EXPECTED...Coming from up north, I had a hard time adjusting.....

I am fluent in spanish and would have put that chick in her place, spanish words and all. Sorry that happened to you...but considering you live here......are u really THAT surprised?!?!?!?

I am really surprised.

 

[ladylibra_30]

Ms. LadyLibra,

I pray you don’t slap nobody.

Please forgive me but I am over here dying in a fit of laughter. Even though you were hot as fish grease, the faces of the other customers and the cashier must have been priceless. I can imagine that whole scene. Girl, you remind me of my mother. A woman who knows right from wrong and has zero issues with making sure that she gets what she deserves, period. If not now, one day this will make you laugh at how you had to curse out the cashier at Sally’s cause she ain’t know how to act.

The cashier was dead wrong. The problem had nothing to do with a phone number but that she, without asking for permission from you, stopped assisting you and began working with someone else as if your business was not important enough to handle immediately. She looked at you and said to herself, “This difficult so-in-so can wait 5, 10, or 15 minutes, however long it takes to help other customers. I’ll get back to her in a minute.” She must have been out of her natural mind.

You handled that situation perfectly. You got on the phone to complain about the poor service you were receiving making sure that the cashier knew that her job was at stake. The cashier refused to do her job which was to assist you with respect, in this situation, respect for your time. Even if she could not figure out how to move past the phone number issue she had another associate in the store that she could have asked for assistance, even if she had to leave the register to go get her.

I managed to let her know what I thought without resorting to cursing LOL - nary a curse word. Not even the customer who was behind me talking about me in spanish got cursed out but I did yell at her after her incessant "excuse me!" She clearly heard me tell the lady that I wasn't moving until she did the return or called Corporate.

 

[simplyhair]

The store manager of a Sally's not far from me did my return and recognized my name. She call herself asking me why I was returning so much stuff because she always see my name when she is processing the return logs.

Umm, is that her business? If I return a million products...it's their policy to take it back and give me my money.

But the Sally's that is close to my house in an all white neighbor are just as friendly (probably too friendly). They ALWAYS want to recommend a product. It's just that this Sally's doesn't have nearly all the black hair care products as the first Sally's I mentioned.

 

[ladylibra_30]

Much ado about nothing, either provide the necessary information needed for the return or keep it moving.

What do you expect her to do when you refuse to give the number? She was just following protocol to a T. All you had to do was give a fake number and all this wouldn't have happened. Talk about a waste of time and energy. I'm sure she's probably glad that you don't plan on shopping there anymore.

Yelling, screaming, telling other customers not to shop there. SMH.

I see you don't read for comprehension. Nevertheless, you are entitled to your say. I don't know what you expect but following "protocol" with professionalism is what I expect.

 

[ladylibra_30]

I agree with you, OP. You shouldn't have to give a fake number when it's not 100% necessary that you provide a number in the first place. If the cashier was unaware that she had other options in the event you (or any customer) refused to provide a phone number, all she had to do was ask. Simple as that.

And btw, I do work in retail and our store will give you a refund for ANYTHING! We actually had a customer try to return a microwave (i work in a grocery store...we don't even sell microwaves) and the customer fussed so much about it, INSISTING that it came from our store, that the manager in charge that night actually bought it from him...it's now in our breakroom. Our store motto is something along the lines of "We will never knowingly disappoint you..." so in our case, the customer is ALWAYS "right." It's annoying, but people continue to shop there because of the lengths that we go to to please them.

Your store bends over backwards for it's customer and I'm sure suffers some abuse because of it. I'd never, in my wildest dreams, try to pull a stunt like that! Some customers LOL.

 

[Natural Glow]

Hmm...I've always had good experiences at Sallys. Now those heifers that work there don't know what the hell they are talking about most times but they always treat me well.

And I've never been asked for a number for a return @ Sallys. Is that new? I do usually give out my number when stores ask. It's not a big deal to me but if I didn't want to/feel like giving it I would just say I have no phone or make something up.

If I was the cashier I would have just put 111-111-1111 or something and went on with my day

 

[amwcah]

Please lock this thread!

 

[ladylibra_30]

OP, I wasn't there, so I am not even going to pretend like you over-reacted. Everyone keeps asking why didn't you just give a fake number and KIM. Why didn't she just put a fake number in the computer and proceed with the refund? The whole dismissing you like your was irrelevent would have pissed me off too. I think thats when it truly popped off. And hell the serial returners ARE the ones who give fake numbers, so what are they really tracking? Sallys prides itself on telling you about their liberal return policy. If they are not willing to do it, then they shouldn't promote it. JMHO

^ A voice of reason!

Truly, when I decided to type my post yesterday and hit the 'Submit Reply' button I expected to get members who would not see my point of view and that's ok and others who would actually read the post and knew where I was coming from. What I didn't expect was some of the snarly comments (paraphrasing): You act like she asked for a SSN. I would have told a lie and KIM AND You had an attitude and was nasty [to someone just doing her job] from rip - was not what I was expecting. Even if my story resonated with 1 member - I am glad because that was my intention.

Even the members who somehow think I am at fault for what happened yesterday - I still hope they receive good customer service when they patronage any establishment. I actually told the rep. yesterday when I was filing the complaint that I hope that SA doesn't treat other customers in an unprofessional manner.

 

[ladylibra_30]

Hmm...I've always had good experiences at Sallys. Now those heifers that work there don't know what the hell they are talking about most times but they always treat me well.

And I've never been asked for a number for a return @ Sallys. Is that new? I do usually give out my number when stores ask. It's not a big deal to me but if I didn't want to/feel like giving it I would just say I have no phone or make something up.

If I was the cashier I would have just put 111-111-1111 or something and went on with my day

One cashier did end up making up a number. She even went as far as to say she would put her own number (which I took as her blowing smoke up my butt, patronizing me, and wanting me to hang up from Corporate). The rep. even told me that they are to type in the store's number and have the customer sign a receipt stating they refused to provide a number.

 

[Irresistible]

Two words

Anger Management

The SA just simply didnt know what to do or I AM sure she would have done it, I mean I am sure she wasnt just out to be rude to you , she obviously didnt know, she could have asked/explained , how much you wanna bet this was a kid or someone new, she felt pressured to take the next customers and settle your issue when she could

I just really feel sorry for the Associate , she will get reprimanded God know's how, I mean hopefully she wont, but if she loses pay, or her job or anything of sorts and you feel so vindicated now behind something so silly as her trying to follow 'policy' -which I actually pray will be her saving grace in this situation-well you did a good job at getting her back for that, I pray also that corporate takes into consideration that YOU yelled at other customers in THEIR establishment I also pray that a camera caught YOU telling others to leave THEIR establishment and this SA's job is saved behind you being Irate over her just trying to do her job according to policy.

Come on this is really not a case of mistreatment of the customer not in any way that I can see, certainly didnt warrant such extreme reactions, but thats just how I see it, and many others as you can see

a little humanity for another human being goes a long way. You would want the same. Even if you didnt like the policy or that she tried to take other customers AFTER YOUR losing your mind up in there and they are upset and want to finish their purchase. I mean really calling corporate, yelling at customers, telling people to leave, all over a phone number is just extreme

I pray that the whole picture is looked at , your behavior included, when they sit her down and decide her punishment-which is all you sought after, I guess all this made you feel good?

no I dont get it

all over a phone number???????

sad actually

you think that many people have that huge of an issue over giving their number out? The truth is as you have seen in this thread MOST DON'T!

 

[Natural Glow]

One cashier did end up making up a number. She even went as far as to say she would put her own number (which I took as her blowing smoke up my butt, patronizing me, and wanting me to hang up from Corporate). The rep. even told me that they are to type in the store's number and have the customer sign a receipt stating they refused to provide a number.

That sounds like a reasonable thing to do. I never did understand why people get an attitude when you return stuff. Like they gotta pay you back out of their pocket or something. Unless they get commission @ Sallys i don't know.

 

[Tamrin]

Please lock this thread!

Why close it? I don't see why. People don't have to agree with everyone else's opinion.

 

[ladylibra_30]

Anyway, I just wanted to say thanks again to all the ladies who supportive and respond to some of the questions/remarks.

Today is a NEW day

Here's a kicker!!! -

I was recounting to my elderly Mom the events of yesterday when she pensively said, "Well, Honey, you can't go in those people's stores expecting special treatment. Why didn't you speak to the person in charge instead of that old gal?" I couldn't do anything but laugh but she gave me pause for thought - I didn't see myself as WANTING special treatment. I just have a problem with giving out my number and knew that it wasn't necessary to process the return. Bless her heart. After I explained to her every single detail then she saw where I was coming from. In the end, she has agreed not to go to Sally's.

OAN - I have a newfound admiration to the 'kitchen chemist' on this board who make their own hair products. You go!

 

[Natural Glow]

I do wonder why they need the number. To track how many returns you do. If you are a chronic returner (is that a word?) you would just give out fake #s. I know Burlington Coat Factory asks for my number when ever you buy something and thats annoying.

 

[ladylibra_30]

Two words

Anger Management

The SA just simply didnt know what to do or I AM sure she would have done it, I mean I am sure she wasnt just out to be rude to you , she obviously didnt know, she could have asked/explained , how much you wanna bet this was a kid or someone new, she felt pressured to take the next customers and settle your issue when she could

I just really feel sorry for the Associate , she will get reprimanded God know's how, I mean hopefully she wont, but if she loses pay, or her job or anything of sorts and you feel so vindicated now behind something so silly as her trying to follow 'policy' -which I actually pray will be her saving grace in this situation-well you did a good job at getting her back for that, I pray also that corporate takes into consideration that YOU yelled at other customers in THEIR establishment I also pray that a camera caught YOU telling others to leave THIER establishment and this SA's job is saved behind you being Irate over her trying to do her job.

Come on this is really not a case of mistreatment of the customer not in any way that I can see, certainly didnt warrant such extreme reactions, but thats just how I see it, and many others as you can see

a little humanity for another human being goes a long way. You would want the same. Even if you didnt like the policy or that she tried to take other customers AFTER YOUR losing your mind up in there and they are upset and want to finish their purchase. I mean really calling corporate, yelling at customers, telling people to leave, all over a phone number is just extreme

I pray that the whole picture is looked at , your behavior included, when they sit her down and decide her punishment-which is all you sought after, I guess all this made you feel good?

no I dont get it

all over a phone number???????

sad actually

I don't know what post you were reading but it doesn't seem to be mine. I don't understand why you are projecting SO much into this incident. The lady was rude to me - plain and simple.

 

[ladylibra_30]

I do wonder why they need the number. To track how many returns you do. If you are a chronic returner (is that a word?) you would just give out fake #s. I know Burlington Coat Factory asks for my number when ever you buy something and thats annoying.

Yeah?

I get asked for my zip code (I guess so they can track sales in any given geographic area(?) but not my phone number when I am purchasing something.

I even understand them wanting a number/address to weed out serial returners but I will never accept unprofessional behaviour directed at me. Nope.