I ABSOLUTELY HATE SALLY BEAUTY

[Msstarr718]

I don't know if this is legally "right," but IMO, you are not entitled to a refund. If they're generous enough to offer it to you, then it should rightfully be on their terms, IMO. If you didn't want to give your phone number, then you should've just gave a fake one or sucked it up and take the loss.

I'm not saying this excuses their rude behavior, but it was a problem you made for yourself. I don't think you really needed to blow up and yell like that.

My experiences at Sally's have always been wonderful - easy, quick returns and good help. I will continue to shop there, but I appreciate you sharing your experiences.

Girl you couldn't have said it any better. That was something that could have been avoided by simply giving a fake number.. Everyone has rules that they need to follow at their plave of work and homegirl probably wasnt trying to lose her job that pays her bills for taking shortcuts for noone..

 

[Stella B.]

Sorry you had to go thru that! If you're not willing to give out your personal number in the future, give your work number instead. (if you don't have a work number, then give them your number, but make sure one of the digits is off by one or two.) It's definitely not that deep. Heck, I'm sure they weren't going to call you anyway, after you told them about themselves...

 

[werenumber2]

To keep a record of people who constantly make returns. Some places ask for your address. They're not going to come to your house. Some places ask for I.D. It's a tracking system. Some places ask for your zip code when you make purchases. It's to gather statistical demographic information.

Yep. Remember the story of the woman who was banned from Filene's Basement a few years ago? She was a serial returner and they realized it by the information they had on record.

As was mentioned, the girl may have only been told of the policy to collect a customer's number when making a return and not WHY they have to ask for it. Most employees don't question the policies handed down to them from management, so essentially she was just trying to do her job. It's unfortunate the situation got out of hand.

I HAVE heard several not-so-positive Sally Beauty stories though. Clueless employees who know nothing about what they sell, employees making offhand remarks to black customers about certain products not being "for their hair" and trying to steer them to the "black products", employees who flee as soon as they see someone about to ask for help, etc.

The best Sally Beauty I've probably been to was one in Puerto Rico. All of the girls were super helpful and were very knowledgeable about the inventory.

 

[BrooklynSouth]

So sorry for your truly unprofessional experience at your local shop. I am so glad the Sallys I shop in Brooklyn at the Georgetown mall has at least one very professional employee-apologized for my wait after she dealt with an irate consumer-never once spoke against the irate customer. She always greets customers, asks if I need assistance or if I've found all I was looking for. I cannot vouch for some of the other employees who are often sullen and engaged in personal conversations. I get what I need, get out and have been quite happy with my sales purchases-best comparative prices. Glad you complained about the shoddy service.

 

[Msstarr718]

I do this too, or sometimes I just tell them to type in whatever number they want.


That says a lot. Her attitude was nasty to you. The employee reps the company, and she is casting a bad shadow on that location. She really needs to be reprimanded.

The customer is always right. The lady could have done 1-what she was told to do from corp in these type situations; or 2 - the same thing the second cashier did.

Hmm I take it you've never worked in retail because no the customer is not always right. She is human just like anyone else. You cant just talk to anyone any kinda way, you have to give respect to get respect. You cant be mad at her for doing her job the way its supposed to be done. Now if she was the one being rude then yes she should be reprimanded but if the op is mad because the girl wouldn't proceed because she didn't give her a number well then sorry the customer was wrong because stores have the right to refuse a return for whatever reason.

 

[SmartyPants]

Having worked in retail, it was my understanding that they ask for personal info on refunds because they are concerned about employee theft. Many items that are returned--like conditioner--cannot be restocked and resold. These items are trashed. So, the only way corporate has of checking to see if it was a legitimate return is with the customers personal info.

 

[shonshi]

The lady that always seems to be working in the Sally's I frequent is extremely helpful (to a fault) and friendly.

You do realize that after you called corporate, they got your phone number anyway? Caller ID is a h@#% of a thing!

 

[LadyLeoSmile]

^^^ lol.. hadn't even thought of that.

 

[brooklyngal73]

Good point! Even w/ a private line, a business can still get your #. IIRC, business caller ID isn't the same as consumer caller ID (where a private # is blocked).....

The lady that always seems to be working in the Sally's I frequent is extremely helpful (to a fault) and friendly.

You do realize that after you called corporate, they got your phone number anyway? Caller ID is a h@#% of a thing!

 

[shunemite]

I'm a secret shopper, and that's what my job is for. Sometimes they'll send us to a store with a hidden video camera and ask us to make a purchase and return it, just to see how their staff treats customers.

 

[SmilingElephant]

I'm sorry about your bad experience....but i LOVE my Sally's....i'm cool with all the girls in there.

 

[lennet93]

Sorry you had that experience at Sallys, I know how frustrating horrible customer service is. I have never had a problem at the Sallys that I go to. The cashiers are always in the back stocking or whatever it is they do in the back and they always say "let me know when you're ready to checkout" Very friendly and helpful.

 

[BrooklynSouth]

Oh yeah..when a store I have no real connection to requires my name or phone number I give any old name and number..they don't even look at what I wrote or signed but I do get my refund!

 

[Kiynwah]

I thought this was standard practice - asking for extra information. They keep records of returns because some people return things ALL the time. They buy it and use it and then return it. This causes a lot of profit loss and it's easier to record it so they can avoid it.

I don't see why they need to track by phone number when they have your credit card and name!!

I find it a double standard though - when purchasing and they ask you your number, they will happily allow you to buy if you decline to give it. But they won't let you decline giving your cell phone when returning? hmm.....

 

[Bene]

Hmm I take it you've never worked in retail because no the customer is not always right. She is human just like anyone else. You can just talk to anyone any kinda way, you have to give respect to get respect. You cant be mad at her for doing her job the way its supposed to be done. Now if she was the one being rude then yes she should be reprimanded but if the op is mad because the girl wouldn't proceed because she didn't give her a number well then sorry the customer was wrong because stores have the right to refuse a return for whatever reason.

I'm kind of leaning on sympathizing with the salesgirl on this one. She was doing her job, getting paid how little they pay at Sally's, only to have someone blow up at them because they didn't agree with the store's policy.


I think one of the worse lies told to people is "the customer is always right" because they really aren't. Having worked retail, I'm convinced that people lose their damn minds the second they walk into a store. I've had customer's perceive an attitude on even the smallest of things. One guy got mad at me because I told him how much something was with the tax. I've had customer's lose their sh*t because I put their change on the counter instead of in their hand. I've had customer's go nuts because I asked them not to put their wet umbrellas on the counter where it could drip down into my monitor and possibly short it out. So no, the customer is just as fallible as the next person, and they should only receive the amount of respect they show for other people.

 

[shunemite]

Hmm I take it you've never worked in retail because no the customer is not always right. She is human just like anyone else. You can just talk to anyone any kinda way, you have to give respect to get respect. You cant be mad at her for doing her job the way its supposed to be done. Now if she was the one being rude then yes she should be reprimanded but if the op is mad because the girl wouldn't proceed because she didn't give her a number well then sorry the customer was wrong because stores have the right to refuse a return for whatever reason.

I worked in retail. I don't any more. The reason the customer is "right" is because the business wants your money. It's not that the customer is right/ correct, it's that they're "right". There's the difference. If a customer has $5 and can spend it anywhere, and they are treated poorly, they will take the $5 to another store, so now Sally's just lost $5 to a competitor, and they don't want that. So that's the reason for the slogan. Sally's aim is to take your money as a customer. If they don't, they will run out of business/

Look at it this way, say you are a waitress and your entire salary comes from tips. A rude customer comes in, but he's always a great tipper. You know you'll make an easy $10 tip from him. He orders a steak, and you bring it, and he shouts at you and says it's not well-done, but it is. Is he right? No! But is he "right"? Yes. Because your goal is to take his money. So you apologize, take the meal back, bring out another one, and you get your $10 tip. Now you've won. But if you argue with him, he will leave upset, and you get a $0 tip. You won the argument, but you lost the $10.

So the cashier at Sally's doesn't understand her job. She is in a business setting. Her goal is to keep the customer happy and coming back. If I buy one conditioner at Sally's and return it with no hassle, I'll probably come back in a week and buy 5 more, coz I'm happy and I like Sally's.

Sally's will fire this cashier, if they figure out that they lose money every time it's her shift looking at the graphs. They have stock holders on Wallstreet to answer to.

 

[Bubblingbrownshuga]

Sorry you went through that.

I always give a fake phone number whenever folks ask for one in stores.

You tombout 777-9311?

 

[happylife]

I don't know if this is legally "right," but IMO, you are not entitled to a refund. If they're generous enough to offer it to you, then it should rightfully be on their terms, IMO. If you didn't want to give your phone number, then you should've just gave a fake one or sucked it up and take the loss.

I'm not saying this excuses their rude behavior, but it was a problem you made for yourself. I don't think you really needed to blow up and yell like that.

My experiences at Sally's have always been wonderful - easy, quick returns and good help. I will continue to shop there, but I appreciate you sharing your experiences.

Sorry 2 hear of your bad day, but I dunno op. Honestly kinda of got a headache reading about the drama that went down. I am not trying 2 be mean, but I did. Gosh, y not just give them a fake #?

Life is soooooooo short & u gotta pick your battles u know......sure u weren't just upset about something else that day?

 

[Eisani]

Sorry you went through that.

I always give a fake phone number whenever folks ask for one in stores.

Hell, if they aren't asking for ID, they get a fake name too

 

[Lanea87]

I have never had this problem, but you told them!

 

[Ann816]

I know this is unrelated but I LOVE your siggy!!!!!

Ann

I'd have been mad too...wth is wrong with people in customer service jobs

if you don't like helping customers, go somewhere else

I thankfully don't have that type working at my local Sally's

 

[Chaosbutterfly]

I don't see why they need to track by phone number when they have your credit card and name!!

I find it a double standard though - when purchasing and they ask you your number, they will happily allow you to buy if you decline to give it. But they won't let you decline giving your cell phone when returning? hmm.....

There's a good reason for the double standard though.
Many of the ladies have already posted it...they don't want customers who always buy things, use them, and then return them after they are done. That's how they lose stock and money. So they want the information, so they can keep track of serial returners.

Serial buyers don't bother them none.

And I am a little sympathetic to the checkout girl too...I've worked in retail, and I've been on the receiving end of this kind of thing, and it sucks. Especially if the girl was newer and didn't know how to process a return without the number. At a new job, you don't want to do anything wrong, which could be why she didn't want to put in her own number or something generic. I think it was something small that just got way out of hand.
When people want my number for returns, I just give it to them. Or if it's somewhere that I'm not a frequent buyer, I pick a fake one. Nobody's gonna call me on it, I get my money back, and we can both go on having a wonderful day.

ETA: What did she say about you to the customer? I'm just curious.

 

[hokimomi]

Sorry to CO-SIGN on this....but the lack of Customer service in MIAMI is well known and EXPECTED...Coming from up north, I had a hard time adjusting.....

I am fluent in spanish and would have put that chick in her place, spanish words and all. Sorry that happened to you...but considering you live here......are u really THAT surprised?!?!?!?

 

[Newtogrow]

It was her dismissive attitude, unwillingness to contact corporate, and to provide professional service. What ticked me off is when she put my stuff to the side and attempted to help another customer and later spoke in spanish about me to the same customer. Awful.

I would do it the same way if I had to.

That sentiment is totally understandable, she tried to ignore you and move on to the next customer. Under no circumstances would you have helped the next when you haven't helped me.

Sorry u had a bad experience, however, back in the day~we used to have to fill out our name and address before getting a refund.

These days technology is so far advanced that usually they just scan the receipt. But I would have been upset about her dismissiveness and I would have addressed it by filing a complaint also.

 

[dachsies_rule!]

That sentiment is totally understandable, she tried to ignore you and move on to the next customer. Under no circumstances would you have helped the next when you haven't helped me.

Sorry u had a bad experience, however, back in the day~we used to have to fill out our name and address before getting a refund.

These days technology is so far advanced that usually they just scan the receipt. But I would have been upset about her dismissiveness and I would have addressed it by filing a complaint also.

Back in the day? Target still does it...if you want a refund, you have to whip out a drivers license, passport and firstborn child to get your money back! They are REAL serious about finding serial returners. One of their workers told me if you do it too many times a year, they won't allow any more returns.

 

[SoAnxious12]

I understand that u were upset with the cashier's unprofessional manner, but I don't think I would have blown up at her, I would've just called corporate after getting her name politely and having made up a fake number. I don't really see how getting super upset helped the situation at all, you could've done your business and moved on... IMO it didn't have to be that "big' of a situation. But I respect your decision and actions, and I understand you reacted the way you saw fit for the situation.


correction: I forgot she was talking about you to another customer(in front of your face), that ***** got what she deserved!!!!

 

[CurlyNue]

And here's why...

I.AM.LIVID., I.AM.SHAKING., and I wanted to slap the taste out of the cashier's mouth!

She put my items to the side and started servicing the customer behind me, who kept going "Excuse me, excuse me, excuse me!" until I turned around and screamed in her face that I am not moving because I haven't been serviced and that she can wait.


A little customer service and common sense would've gone a loooooooooooong way.

Ms. LadyLibra,

I pray you don’t slap nobody.

Please forgive me but I am over here dying in a fit of laughter. Even though you were hot as fish grease, the faces of the other customers and the cashier must have been priceless. I can imagine that whole scene. Girl, you remind me of my mother. A woman who knows right from wrong and has zero issues with making sure that she gets what she deserves, period. If not now, one day this will make you laugh at how you had to curse out the cashier at Sally’s cause she ain’t know how to act.

The cashier was dead wrong. The problem had nothing to do with a phone number but that she, without asking for permission from you, stopped assisting you and began working with someone else as if your business was not important enough to handle immediately. She looked at you and said to herself, “This difficult so-in-so can wait 5, 10, or 15 minutes, however long it takes to help other customers. I’ll get back to her in a minute.” She must have been out of her natural mind.

You handled that situation perfectly. You got on the phone to complain about the poor service you were receiving making sure that the cashier knew that her job was at stake. The cashier refused to do her job which was to assist you with respect, in this situation, respect for your time. Even if she could not figure out how to move past the phone number issue she had another associate in the store that she could have asked for assistance, even if she had to leave the register to go get her.

 

[HairBarbie]

Much ado about nothing, either provide the necessary information needed for the return or keep it moving.

What do you expect her to do when you refuse to give the number? She was just following protocol to a T. All you had to do was give a fake number and all this wouldn't have happened. Talk about a waste of time and energy. I'm sure she's probably glad that you don't plan on shopping there anymore.

Yelling, screaming, telling other customers not to shop there. SMH.

 

[Tamrin]

So sorry for your truly unprofessional experience at your local shop. I am so glad the Sallys I shop in Brooklyn at the Georgetown mall has at least one very professional employee-apologized for my wait after she dealt with an irate consumer-never once spoke against the irate customer. She always greets customers, asks if I need assistance or if I've found all I was looking for. I cannot vouch for some of the other employees who are often sullen and engaged in personal conversations. I get what I need, get out and have been quite happy with my sales purchases-best comparative prices. Glad you complained about the shoddy service.

Wow I go to the same one. Those ladies are great. So umm you were one of the ones buying up the Hair one huh

 

[MangaManiac]

Ugh...as someone who is forced to put in phone numbers and e-mail addresses for every transaction I KNOW to ask politely and if they say no to just use mine. It's not that hard and honestly, if the customer is getting upset you're doing more harm then good for your company. Geesh. People need to use common sense!