Another setback :(

[Butterfly08]

Ladies, I updated post #1 with my conversation with the stylist, as well as a pic of the "haircut". I'm done with it. My hair will be in a bun until I relax again so that I don't have to think about it any more.

 

[taz007]

That stylist is so WRONG!!

You and your hair are still beautiful!

 

[beans4reezy]

She left me a VM today around 5:00 p.m. and I called her right back. She said she was upset that I was disappointed, and that in 20+ years of doing hair I was only her 2nd complaint. She said usually people trust her judgment and since I used to go to her and stopped perhaps I didn't. I told her it was a communication issue - I understood that I had damage in the blonde parts and my ends were dry, but we agreed upon 1/4 of an inch, and if she veered from that she should've let me know before she did it. She said that she thought I knew my hair was damaged and pretty much assumed that I would trust her to use her professional judgment about how to salvage my hair.

Ok here's where I got mad. She said the unbleached part of my hair was very damaged and had a huge hole in the back, and that she didn't know if I didn't take care of my hair or just keep it balled up ....ok that's where I had to stop her. I told her I wash my hair weekly, deep condition, DO NOT use direct heat, only color and relax 2 - 4 times each per year, etc. I absolutely was not aware of one side being drastically longer than the other, and AGAIN if she noticed that, she should have said something instead of happily snipping away. And how is it that master Aveda stylists didn't notice the hole but she did??? :scratchch

She seemed offended more than anything that I didn't trust her judgment. She asked what I wanted her to do, did I want her to cut it blunt. Um hello, she will not be touching my hair again! I had thought about asking her for free products but you know what? I don't ever wanna step foot in her shop again. I'm done!

So she lost a customer, and now she knows why.

I am sorry about your experience, but I am really happy that you confronted her. These stylists really have a "God" complex that rivalies even a doctor's. They think their judgement on YOUR HAIR is the end all, be all. When, no it really isn't.

Hopefully, because you confronted her, she will depend less on her judgement and more on the wishes of her clients.

 

[Butterfly08]

I am sorry about your experience, but I am really happy that you confronted her. These stylists really have a "God" complex that rivalies even a doctor's. They think their judgement on YOUR HAIR is the end all, be all. When, no it really isn't.

Hopefully, because you confronted her, she will depend less on her judgement and more on the wishes of her clients.

Ladies, it gets worse. I'll update post #1 AGAIN with our latest conversation - I decided to call back and ask for a refund. You are so right - the God complex was running all throughout her words, it was sickening!

 

[Hersheygurl]

I am so sorry this happened to you. I had nearly an identical experience which led to the stylist and I parting ways and me becoming a DIY'er. She flat out did not LISTEN to what I wanted and went ahead and just did what she wanted with my hair and I left in tears and disappointed.

When you pay for a service and request it to be a certain way, that is what you should get. I wish you a rapid recovery of the blunt look and strands she robbed from you. BTW, you and your hair are beautiful.

 

[Butterfly08]

I am so sorry this happened to you. I had nearly an identical experience which led to the stylist and I parting ways and me becoming a DIY'er. She flat out did not LISTEN to what I wanted and went ahead and just did what she wanted with my hair and I left in tears and disappointed.

When you pay for a service and request it to be a certain way, that is what you should get. I wish you a rapid recovery of the blunt look and strands she robbed from you. BTW, you and your hair are beautiful.

Thank you. How long did it take your hair to regrow?

 

[Butterfly08]

Ladies, thank you so much for your support. I updated my first post but here it is as well. When I get off work I will post this in the salon review board as well. If you have any other ideas for how to complain against her please let a sista know!

FINAL UPDATE! :update:

I called her back yesterday and asked for a refund. I'll spare all the details but she ultimately began raising her voice and insulted me twice:
1) She said "I knew I shouldn't have taken you as a client!"
2) She said "I'll give you the refund, I know that's all you want anyway!"
I raised my voice to match hers but NEVER insulted her personally, although she has A LOT of material I could work with! I finally told her just give me the refund and asked when I could come by. She said 10:30 a.m. today.

I went at 10:30 and she was 45 minutes late. I went on a work break so I ended up having to use my entire lunch break to handle this. I showed her the pictures and of course she argued. Finally I said again to just give me the refund. She gave me $20. I told her give me my tip back too. She said the cut was $10 so I already had it. I then informed her that I would be filing a complaint and letting everyone I know know about her behavior and she told me I need medication before going back inside!!!! Again, I never raised my voice with her today!!!! Her behavior is completely uncalled for.

Anyhow, I'm using the money to buy a bottle of Aveda Damage Remedy conditioner and will take precious care of my hair from now on. And I'll pray for her - with her attitude, she will need it!!!!!! (Oh and I talked to two other former clients of hers who were dissatisfied but never told her. So just because she has only received 2 complaints does not mean that others did not have a problem with her)!

 

[beans4reezy]

^^^^ Wow! Good for you, getting your money back. She's the one that needed medication- sitting up there hollering at you like she had NO home training. Again, kudos to you for not allowing her to get away with such a screw up. You have potentially saved the fine tresses of many a lady down there in Tallahassee!

Still lmao!