myronnie
I regularly patronized beautyofnewyork for years until I received a package that contained a damaged product that had spilled its contents all over the box. I immediately contacted them and was transferred to the owner, a rather apathetic Asian man, who adamantly declared the damage to be an impossibility since they wrap their items in those plastic UPS envelopes. The man boldly insinuated that I was trying to get over for a bottle of Porosity Control. After trying to reason with him for several minutes, he “relented” by demanding that I email him pictures of the broken product and spillage before processing my claim. He further stated that USPS would have to reimburse him first before I could receive any recompense. I was floored. Since my years of patronage meant nothing to him, I took my business elsewhere.
Later, I learned the site to be an online extension of an Asian BSS, which served to explain the owner’s behavior and seal their coffin. I absolutely refuse to give them any of my money.
Curlmart pulled a similar stunt except they demanded that I submit pictures of the box’s measurements before taking my claims seriously. They’re dead to me, too.