Well I called the District manager to complain about Katie and he slips and tells me she overcharged someone else after I left and the money was refunded immediately. Also reviewing video is not a policy, as this is not how they normally handle the situation. While he thought what he was telling me was a feel good example of how to handle an overcharge, I immediately told him that this sounds like a pattern, and asked if they are stealing money from their customers. I found it odd that this same woman overcharged another customer for ice cream after I cussed her out.
So you just wanna burn bridges and complain? What is the purpose of calling the district manager and then imply that they're all complicit in stealing money from their customers? This is the person you want to handle that situation and now you just look unreasonable. Now if you implied that maybe
she (the manager) was stealing (as other customers were having this problem) or the clerk was inept and that he look into it that's one thing. However to suggest that a district manager, that was not in the store, is in on a con like this is insulting at the least. Even if he was he's not going to confess it to you. And if he's not, which is more than likely, you've now spit in his face for no reason. That's like someone calling and complaining about your employee and suggesting
you're stealing for no reason.
So it would be best when going up the chain of command to remain calm and not fly off the handle. I got your blowing your cool in the beginning because of what the store manager did, but then to go off on the district manager...like...why? He was actually on your side and letting you know that's
not how they do things. Perhaps she would've been disciplined or something but now he's just going to get off the phone and think how you should go kick rocks, and go on about his business. I understand losing your cool but not completely. You have to look at the big picture in this thing. Also slinging stuff can get you put in jail. Just not worth it for a dollar.
Glad you got your money back. In instances like this I just let them know I'm going to contact their merchant account and mine and one way or another I'm getting my money back (I say this calmly because I know it's all on tape). They quickly do a 180 degree turn because they know what that means (their ish can be frozen while the merchant investigates and they don't want to do that for a $1). So maybe try something like that next time. I used to work for a merchant account when I was in undergrad and I understand the procedure. If they get too many complaints, they can have their account frozen for good which means they can't process payments. So when they hear the magic words "contact your merchant account and my merchant account" they solve the problem super fast and I stay in my happy mood as I walk away because I'm not going to argue back and forth with someone.
Them: We have to look at the security tapes
Me: Regardless I will be there for my money in X time and if it isn't produced I will contact your merchant account and my merchant account as well. One way or another I'm getting my money back.
Them: There's no need for that. I'm sure that what you say is true. We'll make certain to have that available for you.
Me: Thanks (smirking).
Btw this works on the phone too when say you've ordered something and cancelled it but they are trying to hold your money hostage, etc.