Lylddlebit
Well-Known Member
I called myself waiting until all the kinks were worked out before ordering my sss cwk plates and spiral sets. I placed my order patiently waited an excessive amount for my items to arrive(when I ordered the website just stated orders were being shipped in the ordered received. However, after I asked via email the 3-4 week turn around time disclaimer was added to the website), when it did a significant portion of my order was missing(about 30% of the value because I ordered a bunch of stuff that day). I reached out the vendor to correct the issue. She was nice when I asked about turn around time. She was also nice when I received only a portion of my order she responded promptly to confirm she would fix that. I accepted waiting a while longer for the missing portion to be resent to me. Never came. Was promised a partial refund in a polite professional manner. Haven't gotten my money back yet and you know ....that sucks. I would have been fine getting the product or a partial refund but having to contact the vendor over and over again because everytime I am promised something it is not delivered is no longer worth the effort. I'm probably going to have to open a dispute with my bank, it truly shouldn't take all of that. Whenever I contact the customer service email, whoever responds seems polite and professional but if there is not resolution to get what you pay for that can only go so far. This is week 10 going on week 11 of trying to either get what I paid for or a partial refund for what I didn't receive with no luck. I don't even want the kits anymore I am probably going to list the one I did get on eBay but the good news is if anyone wants the buy the set from me on there, I'm sure you will get them way faster than ordering direct from the vendor. I just want to get resolution one way or another before I give up on this and list them. This is disappointing. It's going to be a hassle to open a dispute with my bank. It's also going to be a limitation to not use a product line I am sure I would have liked because I can't rely on customer service to maintain the product if I ever needed to reorder.
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