BlondeByDesire
New Member
I received mine's yesterday and i was sooo excited....right now im sooo upset...THE HOOD IS CRACKED!!!! ive been waiting patiently and i get a cracked hood for 200.00. so i call the company and they tell me i have to call UPS, shouldnt they be doing that!!
This happened to me as well. I did call UPS first and made a complaint about their poor handling of my boxes. Both of my boxes were damaged - I'm sure from neglect on their part. Then I called Tony first thing in the morning and explained. For me, it was my visor that was cracked and that alone can be replaced. Tony was very nice and helpful - he told me he would have UPS pick up and replace the whole unit or I could have the visor replaced only. I opted for having the visor replaced - he sent it out same day and I got it the next day. My hubby replaced for me and all is good.
My complaint to UPS was addressed - they had sent someone out to pick up the boxes the next day as well - although they were suppose to call me first because I was told the boxes would have to be inspected first. Since Tony handled for me directly, I cancelled the complaint with UPS.
I hope this helps. If need more info send me a pm.