Mehndiskinart apologized

[tiffers]

There are plenty other places we can buy our henna from. Mehindiskinart won't be one of them. Apology or not, he was rude, and he knows DAMM well he didn't think your emails were spam. WHO responds to spam?!

 

[SparklingFlame]

Apology or not, he was rude, and he knows DAMM well he didn't think your emails were spam. WHO responds to spam?!

EXACTLY!!!!!

 

[WomanlyCharm]

He still won't see a penny of my money...his attitude and so called apology speaks volumes.

I plan on continuing to use venders like HennaSooq, who has a fantastic product, and is also a member of this board. I know she welcomes our business.

 

[Mestiza]

After reading your post early yesterday I sent them this email:

I read on a VERY popular haircare forum with 20,000+ members that someone from your company(maybe it was you) told a
woman to "go away" because her emails sounded like spam. First of all, if you're going to have a comment box for customers to ask questions, then don't get mad when they actually ask
them. Secondly, so what if she was asking lots of
questions? Did you ever stop to think that despite as much or as
little henna she bought this time, that she may come back and order even MORE henna from you in the future? Well, she's not coming back, and Me and others will never give you our business at all since you people have a hard time respecting people who's business fills YOUR pockets with money, not the other way around...


He replied:

Your right... Yes I did over react, I am on Spam overload these days, and
being human I do make mistakes.
If the forum wants to punish me then so be it.

Mehndi Skin Art

From the sound of this, this a**hole didn't have a change of heart, he merely got called out on his behavior from a third party. If we wanna punish him "so be it" seems to me like he could careless, so "don't care", and go somewhere else who's more professional

It seems as though he doesn't give a

. I wouldn't even waste my time contemplating whether or not to give him my business. He doesn't deserve it!

 

[ChasingBliss]

Ha!! It just goes to show you, becareful who you mess with...

 

[Cichelle]

He REALLY needs to stop using "spam" to describe a potential customer asking questions. That is not spam.

And unfortunately for him, it seems this is not an isolated incident, as someone else here had a similar experience with him. I wouldn't be surprised if there were others. His manner of apologizing and his "so be it" attitude just do not display good business sense. Personally, if that's the best he can do, then I wouldn't feel comfortable even contacting him to inquire about anything, let alone actually doing business with him. I don't care what his prices are. It's not about "forgiving" him, IMO. He can be completely forgiven without getting his lost business back. He will have to sort out his attitude so that he can do better in his customer service in the future.

 

[Cichelle]

He still won't see a penny of my money...his attitude and so called apology speaks volumes.

I plan on continuing to use venders like HennaSooq, who has a fantastic product, and is also a member of this board. I know she welcomes our business.

I currently order my henna from FNWL, but I am definitely going to her for a particular type of henna I want to try. She is really very kind and helpful.

 

[Mestiza]

He REALLY needs to stop using "spam" to describe a potential customer asking questions. That is not spam.

And unfortunately for him, it seems this is not an isolated incident, as someone else here had a similar experience with him. I wouldn't be surprised if there were others. His manner of apologizing and his "so be it" attitude just do not display good business sense. Personally, if that's the best he can do, then I wouldn't feel comfortable even contacting him to inquire about anything, let alone actually doing business with him. I don't care what his prices are. It's not about "forgiving" him, IMO. He can be completely forgiven without getting his lost business back. He will have to sort out his attitude so that he can do better in his customer service in the future.

Exactly!

Since asking him questions in an effort to place an order is "spam," then, I guess actually placing those orders would be considered "spam" to him, too.

 

[XXXtacy]

If he still has a quality product...and you're getting a discount... He appologized, I don't see why you should hold a grudge. I would buy it - especially after all of the correspondences. Whether you continue to do business with him after this is up to you. I would go ahead and buy it if it has been stored well and is "fresh".

Great advice.

If a supplier is making a mends, its ok for the first time. If he continues on this path, I would not do business with him.

Depending on his sincerity he may give you and even better deal.

Its up to you. Good Luck

 

[XXXtacy]

Wow!!! This is more detailed than I thought.

I probably will use Hennasong when I purchase my henna. She post on the site with helpful imformation. I would rather promote what I like in a vendor than what I may find questionnable.

 

[sareca]

I've loved my experience with mehndiskinart.com. His wholesale henna/indigo comes out to $1.66 vs $5.66 from other places. To me that's worth a little "misunderstanding."

Oh and from my dealings with him, I seriously doubt he read the other thread. He's definitely the type of guy to apologize if he's made a mistake. All people make them... if you haven't yet then keeping living.

 

[alexstin]

I've loved my experience with mehndiskinart.com. His wholesale henna/indigo comes out to $1.66 vs $5.66 from other places. To me that's worth a little "misunderstanding."

Oh and from dealing with him I seriously doubt he read the other thread. He's definitely the type of guy to apologize if he's made a mistake. All people make them... if you haven't yet then keeping living.

Actually, he mentioned "reading the emails on the forum" I didn't ask him what that meant.

Some people are willing to overlook a "misunderstanding" for lower prices and others aren't. To each his own.

 

[sprungonhairboards]

Screw him. He won't get a penny of my money and alot of other peoples I know period. I wish I had an order in so I could cancel it.

 

[sareca]

Give him a second chance. Isn't this the first time anyone has had problems with that vendor?

To err is human; to forgive is divine
.
.

My sentiments exactly... We all want second, third, and fifth chances.

 

[fancypants007]

I currently order my henna from FNWL, but I am definitely going to her for a particular type of henna I want to try. She is really very kind and helpful.

You say you order your henna FNWL? How does it wash out. Does it take a long time. Are you pleased with it. Please let me know as I want to start ordering from them as well. Thanking you in advance.

 

[alexstin]

My sentiments exactly... We all want second, third and fifth chances.

I can't speak for anyone else but I accepted his apology. I just will get my henna elsewhere.

 

[alexstin]

You say you order your henna FNWL? How does it wash out. Does it take a long time. Are you pleased with it. Please let me know as I want to start ordering from them as well. Thanking you in advance.

I was going to ask this as well. I've used FNWL henna before and it takes a long time for me to wash it out and Cichelle's hair is longer than mine.

 

[*Frisky*]

Then my bad, but I still don't think he just apologized to save face. I've had a least 4 or 5 conversations with this guy in the last 6 months. He's my absolute FAVORITE henna vendor. He's apologized for lots of things like nothing having what I wanted available or not getting more indigo in until this spring/summer (none of which I posted on any web forum anywhere). My point was only that he apologizes w/o any outside influence.

ETA: I mentioned this website to him and he didn't recogize the name (at the time).

I think that is great that you have good relationship with him. That might be because he has done business with you before and is familiar with you. He should have this attitude with EVERY customer, not just existing ones.

 

[alexstin]

I think that is great that you have good relationship with him. That might be because he has done business with you before and is familiar with you. He should have this attitude with EVERY customer, not just existing ones.

Like I said upthread. I was not a new customer so I don't know what happened.erplexed

 

[Cichelle]

You say you order your henna FNWL? How does it wash out. Does it take a long time. Are you pleased with it. Please let me know as I want to start ordering from them as well. Thanking you in advance.

I've ordered numerous times from FNWL. For a brief time I went on a Jamila kick but I did not like how long it took to get dye release, so I went back to FNWL. I keep my mixes basic with henna, a little conditoner and hot water. Occasionally I will add a bit of citric acid, but only a tiny amount. I get dye release fast. I never have to wait over night.

Now washing out is no problem for me BUT I SIFT MY HENNA. I think that might be why. Before I mix it, I put it in a mesh colander and tap it on the side with a spoon (or something) so that it goes out the bottom right into the bowl I'm going to mix it in. It's not harder to rinse than Jamila. YMMV, though.

I think it's best to call and ask them questions if you have any concerns about their henna. Also, you know I have to say it, always do a strand test.

 

[fancypants007]

I've ordered numerous times from FNWL. For a brief time I went on a Jamila kick but I did not like how long it took to get dye release, so I went back to FNWL. I keep my mixes basic with henna, a little conditoner and hot water. Occasionally I will add a bit of citric acid, but only a tiny amount. I get dye release fast. I never have to wait over night.

Now washing out is no problem for me BUT I SIFT MY HENNA. I think that might be why. Before I mix it, I put it in a mesh colander and tap it on the side with a spoon (or something) so that it goes out the bottom right into the bowl I'm going to mix it in. It's not harder to rinse than Jamila. YMMV, though.

I think it's best to call and ask them questions if you have any concerns about their henna. Also, you know I have to say it, always do a strand test.

Thanks for responding, I will be ordering my bulk supply from them.

 

[Ms_Delikate]

Screw him. He won't get a penny of my money and alot of other peoples I know period. I wish I had an order in so I could cancel it.