Mehndiskinart apologized

[alexstin]

Basically he said, in the recent past someone ordered a large amount of henna and then refused the package without communicating to him at all. The package had been opened, though, and damaged. He had to eat the costs.

He really thought it was spam and that I was "playing" with him. He answered the last question I had and said he was sorry for assuming it was spam. As he said he's "spamed out"

He ended with "Would you like to mend this fence?"

If anyone wants to read the email in case they're "on the fence" about doing business with them, send me a pm.

 

[Miss*Tress]

Good news, alexstin!

 

[simplycee]

What are you gonna do? I think you should take you business elsewhere but of course its totally up to you.

 

[Empress Yahudah]

I still wouldnt do buisness with him

 

[SparklingFlame]

I think that he might have gotten a hold of the other thread and now he's trying to cover himself. Sounds like he was just making up excuses. I have answered countless e-mails about my product and I have NEVER even dreamed of answering anybody like that. I think he will have to learn his lesson the hard way on how to treat customers or even potential customers.

 

[alexstin]

What are you gonna do? I think you should take you business elsewhere but of course its totally up to you.

I don't know.erplexed On the one hand I could understand if he truly thought I was harassing him based on events of the past. On the other hand, when your buisness involves dealing with customers, you need to know how to handle those that may annoy you. Especially since I wasn't dealing with them face to face or over the phone. It takes alot more time to sit and type something out while you're angry so you have to actually think about it alot more.

I feel like I should just forgive but move on to another supplier.

 

[brooklyngal73]

I agree...

I still wouldnt do buisness with him

 

[buttaflye03]

Too little, too late. He handled it all wrong. That is no way to treat your customers.

 

[Doll]

I agree, kick him to the nearest curb!

I emailed the lady who runs the Sooq henna site just about the amount of times he claims you did and not once did she step out of line. She was not only very professional, but very nurturing and helpful when it came to explaining about her products, my hair, and her prices!

 

[RubyWoo]

Too little, too late. He handled it all wrong. That is no way to treat your customers.

Agreed. I'm big on customer service so he would never ever see a penny from me.

 

[ThursdayGirl]

If he still has a quality product...and you're getting a discount... He appologized, I don't see why you should hold a grudge. I would buy it - especially after all of the correspondences. Whether you continue to do business with him after this is up to you. I would go ahead and buy it if it has been stored well and is "fresh".

 

[Crysdon]

Give him a second chance. Isn't this the first time anyone has had problems with that vendor?

To err is human; to forgive is divine
.
.

 

[alexstin]

Give him a second chance. Isn't this the first time anyone has had problems with that vendor?

To err is human; to forgive is divine
.
.

Well, I for one have ordered in the past and he was very pleasant and accomodating. I don't know WHAT happened today.

 

[fancypants007]

Basically he said, in the recent past someone ordered a large amount of henna and then refused the package without communicating to him at all. The package had been opened, though, and damaged. He had to eat the costs.

He really thought it was spam and that I was "playing" with him. He answered the last question I had and said he was sorry for assuming it was spam. As he said he's "spamed out"

He ended with "Would you like to mend this fence?"

If anyone wants to read the email in case they're "on the fence" about doing business with them, send me a pm.

It's nice that he recognized his error and apologized, however I had the same problem with him when I wanted to order from him. Perhaps the person he's talking about that didn't communicate with him and opened and damaged the package, who knows maybe he treated her in an unprofessional way and that was her way of getting back at him.

I contacted him and I wanted to order 100 boxes of jamila henna and he was trying to sell me 80 boxes. We went back and forth via email and finally he said to be if I didn't want the 80 boxes, he just was going to terminate the order because he thought I was harrassing him. I was so shocked by his unprofessional manner. I did order from him but I asked my friend to order for me and I did get the 80 boxes instead of the 100 boxes. The only reason why i ordered from him was because he was offering a good deal and I searched but could not find a better deal. All he had to say was that he didn't have it, or it was on back order and he could only sell me 80 boxes, but no, he was soooooo rude. I will say this, the jamila henna is not the best in my opinion and I will not be ordering from him again. I did let bygones be bygones, but I don't believe this is the best jamila. I did a henna treatment on saturday using this jamila henna and I have a few grays and I left the henna on for about 1 hour under a hair dryer and those gray hairs were not covered. In the future, I'm personally going to start ordering fromnaturewithlove.com who does have a good deal on henna, it's just not the jamila brand. It's your decision, but I just wanted to echo what you said in your other thread... he automatically jumped to conclusions and imputed a bad motive to you based on a past experience. Anybody that has been in retail knows, you treat the customers like queens/kings. That kind of behavior is unacceptable!

 

[alexstin]

It's nice that he recognized his error and apologized, however I had the same problem with him when I wanted to order from him. Perhaps the person he's talking about that didn't communicate with him and opened and damaged the package, who knows maybe he treated her in an unprofessional way and that was her way of getting back at him.

I contacted him and I wanted to order 100 boxes of jamila henna and he was trying to sell me 80 boxes. We went back and forth via email and finally he said to be if I didn't want the 80 boxes, he just was going to terminate the order because he thought I was harrassing him. I was so shocked by his unprofessional manner. I did order from him but I asked my friend to order for me and I did get the 80 boxes instead of the 100 boxes. The only reason why i ordered from him was because he was offering a good deal and I searched but could not find a better deal. All he had to say was that he didn't have it, or it was on back order and he could only sell me 80 boxes, but no, he was soooooo rude. I will say this, the jamila henna is not the best in my opinion and I will not be ordering from him again. I did let bygones be bygones, but I don't believe this is the best jamila. I did a henna treatment on saturday using this jamila henna and I have a few grays and I left the henna on for about 1 hour under a hair dryer and those gray hairs were not covered. In the future, I'm personally going to start ordering fromnaturewithlove.com who does have a good deal on henna, it's just not the jamila brand. It's your decision, but I just wanted to echo what you said in your other thread... he automatically jumped to conclusions and imputed a bad motive to you based on a past experience. Anybody that has been in retail knows, you treat the customers like queens/kings. That kind of behavior is unacceptable!

Wow, Fancypants! It looks like we had similar experiences.

 

[pistachio]

After reading your post early yesterday I sent them this email:

I read on a VERY popular haircare forum with 20,000+ members that someone from your company(maybe it was you) told a
woman to "go away" because her emails sounded like spam. First of all, if you're going to have a comment box for customers to ask questions, then don't get mad when they actually ask
them. Secondly, so what if she was asking lots of
questions? Did you ever stop to think that despite as much or as
little henna she bought this time, that she may come back and order even MORE henna from you in the future? Well, she's not coming back, and Me and others will never give you our business at all since you people have a hard time respecting people who's business fills YOUR pockets with money, not the other way around...


He replied:

Your right... Yes I did over react, I am on Spam overload these days, and
being human I do make mistakes.
If the forum wants to punish me then so be it.

Mehndi Skin Art

From the sound of this, this a**hole didn't have a change of heart, he merely got called out on his behavior from a third party. If we wanna punish him "so be it" seems to me like he could careless, so "don't care", and go somewhere else who's more professional

 

[*Frisky*]

I can understand his frustration to a certain degree but it is bad business to ASSUME on every big order that the person is not going to fulfill their part of the obligation. He sounds like he is basing his actions off of one bad customer. That isn't fair. I think it was good of him to apologize but I would take my business else where. He still sounds like he has a chip on his shoulder.

 

[pistachio]

I can understand his frustration to a certain degree but it is bad business to ASSUME on every big order that the person is not going to fulfill their part of the obligation. He sounds like he is basing his actions off of one bad customer. That isn't fair. I think it was good of him to apologize but I would take my business else where. He still sounds like he has a chip on his shoulder.

I know, that's like a person of another race doing something bad to you, and then assuming all individulas from that group are bad.

 

[Clevelar]

Where's the link to his original message? I did a search and could not find it. . .

ETA: Found it!!

 

[Incredible1ne]

I would not order from him, he's showed his true colors.

 

[SparklingFlame]

After reading your post early yesterday I sent them this email:

I read on a VERY popular haircare forum with 20,000+ members that someone from your company(maybe it was you) told a
woman to "go away" because her emails sounded like spam. First of all, if you're going to have a comment box for customers to ask questions, then don't get mad when they actually ask
them. Secondly, so what if she was asking lots of
questions? Did you ever stop to think that despite as much or as
little henna she bought this time, that she may come back and order even MORE henna from you in the future? Well, she's not coming back, and Me and others will never give you our business at all since you people have a hard time respecting people who's business fills YOUR pockets with money, not the other way around...


He replied:

Your right... Yes I did over react, I am on Spam overload these days, and
being human I do make mistakes.
If the forum wants to punish me then so be it.

Mehndi Skin Art

From the sound of this, this a**hole didn't have a change of heart, he merely got called out on his behavior from a third party. If we wanna punish him "so be it" seems to me like he could careless, so "don't care", and go somewhere else who's more professional

WOW! Sounds like he really doesnt give a dam* weather he gets LHCF money anyway. Me personally I wouldnt order from him but thats just me. He sounds waaaay to rude and unprofessional to me.

Especially the bolded red part is what pisses me off. Sounds like he doesnt like selling his own stuff!

 

[pistachio]

WOW! Sounds like he really doesnt give a dam* weahter he gets LHCF money anyway. Me personally I wouldnt order from him but thats just me. He sounds waaaay to rude and unprofessional to me.

Especially the bolded red part is what pisses me off. Sounds like he doesnt like selling his own stuff!

My sentiments exactly. We have 20,000+ members. That doesn't even include the infinite amount of LURKERS, that view the site daily...

 

[~*~ShopAholic~*~]

After reading that I changed my mind and deleted my other post, he definately has issues.

WOW! Sounds like he really doesnt give a dam* weather he gets LHCF money anyway. Me personally I wouldnt order from him but thats just me. He sounds waaaay to rude and unprofessional to me.

Especially the bolded red part is what pisses me off. Sounds like he doesnt like selling his own stuff!

 

[SparklingFlame]

After reading that I changed my mind and deleted my other post, he definately has issues.

I read your first post and I understand what you were saying b/c when I'm out and about and an employee at say, Target seems kind of rude to me or whatever I chalk it up to maybe they were having a bad day or something was on thier mind. But if you are working for yourself you cant let your bad days show to the customer! Those people that work for Target or where ever dont work for themselves so its a little different but this guy doenst seem to care about biting the hand that feeds him. Hes practically telling his customer to go to hell AFTER shes trying to pay him!

 

[EbonyHairedPrincess]

You deserve better. Go to someone that will respect YOU & your money.

 

[ThursdayGirl]

I dunno... I see his response to the email about the forum as being...

"if your forum wants to punish me...then so be it. THERE'S NOTHING I CAN DO ABOUT IT, so I should not worry about it".

I think he's quite right. He already apologized. He's done what he can. If people don't want to accept it, there's really nothing he can do. It sounds like he's already selling the henna at a discount and at a better price than a lot of people (according to your comments). If he offers a deeper one, perhaps it hurts his bottomline too much. I'm sure we're not the first to buy from him...and for all you know, he may be supplying the people that we usually buy from. Not having our money, isn't going to sink his business...he's been around for several years and is selling in bulk.

There may be 20,000 people on this forum... but I guarantee much less than a tenth of us are using henna regularly. On top of that, many of us buy from other places anyways. He would be a fool to think that he's going to suddenly get an inundation of new customers unless he was to further discount his product.

Its unfortunate that he had a bad experience with someone, hopefully he will learn from this experience, not to punish new customers for the mistakes of the old ones. His response was not the correct one, but at the same time, I don't know what else he has been dealing with as far as spam. If this bothers you so much... just buy somewhere else.

I'm sure that if/when Mehandi's business goes down, he'll come up with another gimmick to get more customers.

 

[crlsweetie912]

After seeing the other email and reading of the other instances I would be hard pressed to find any reason to give them any of my money.

 

[fancypants007]

I dunno... I see his response to the email about the forum as being...

"if your forum wants to punish me...then so be it. THERE'S NOTHING I CAN DO ABOUT IT, so I should not worry about it".

I think he's quite right. He already apologized. He's done what he can. If people don't want to accept it, there's really nothing he can do. It sounds like he's already selling the henna at a discount and at a better price than a lot of people (according to your comments). If he offers a deeper one, perhaps it hurts his bottomline too much. I'm sure we're not the first to buy from him...and for all you know, he may be supplying the people that we usually buy from. Not having our money, isn't going to sink his business...he's been around for several years and is selling in bulk.

There may be 20,000 people on this forum... but I guarantee much less than a tenth of us are using henna regularly. On top of that, many of us buy from other places anyways. He would be a fool to think that he's going to suddenly get an inundation of new customers unless he was to further discount his product.

Its unfortunate that he had a bad experience with someone, hopefully he will learn from this experience, not to punish new customers for the mistakes of the old ones. His response was not the correct one, but at the same time, I don't know what else he has been dealing with as far as spam. If this bothers you so much... just buy somewhere else.

I'm sure that if/when Mehandi's business goes down, he'll come up with another gimmick to get more customers.

What you say may be true, but it's the spirit behind his apology or his attitude that is disturbing. We all make mistakes and certainly have had bad days, however if we've wronged someone we can apologize in one of two ways; first we can say, I'm so sorry, what can I do to make it up to you, or second we can say, I'm sorry, and get over it! He did apologize, but I strongly believe that he doesn't really care if he gets our business or not and that is my personal opinion. Perhaps he apologized only because someone called him out for his bad manners in other words he got caught; opposed to apologizing in a heartfelt manner because he truly felt bad over the way he treated a potential customer who was only inquiring about his product which afterall she had the right to do. This man is something else, and I will not be doing business with him again, besides I don't think the product is that good anyway.

 

[Cayenne0622]

What you say may be true, but it's the spirit behind his apology or his attitude that is disturbing. We all make mistakes and certainly have had bad days, however if we've wronged someone we can apologize in one of two ways; first we can say, I'm so sorry, what can I do to make it up to you, or second we can say, I'm sorry, and get over it! He did apologize, but I strongly believe that he doesn't really care if he gets our business or not and that is my personal opinion. Perhaps he apologized only because someone called him out for his bad manners in other words he got caught; opposed to apologizing in a heartfelt manner because he truly felt bad over the way he treated a potential customer who was only inquiring about his product which afterall she had the right to do. This man is something else, and I will not be doing business with him again, besides I don't think the product is that good anyway.

I tend to agree with you. There are certain things that are better left unsaid. He could have totally left out the last line about the forum punishing....so be it....blah blah blah. Don't say that kind of stuff to customers...even if you feel it in your heart. The correct response definitely should be to sincerely apologize and say that he hopes she will continue to to do business with him and accept his apology. And if he wanted to address the forum. He could have said, I'm sorry the folks from the forum have a negative impression of me and my business at this point so please offer my apologies to them as well. In his mind, he could have been saying "ya'll all can go to hell" but in print, you do what you have to do retain business and encourage new business....no matter how much money you have with or without that ONE customer. Every customer should feel like they are your only customer and that you care. It keeps them coming back WITH MORE CUSTOMERS.

 

[Ms.Allyse]

I dunno... I see his response to the email about the forum as being...

"if your forum wants to punish me...then so be it. THERE'S NOTHING I CAN DO ABOUT IT, so I should not worry about it".

I think he's quite right. He already apologized. He's done what he can. If people don't want to accept it, there's really nothing he can do. It sounds like he's already selling the henna at a discount and at a better price than a lot of people (according to your comments). If he offers a deeper one, perhaps it hurts his bottomline too much. I'm sure we're not the first to buy from him...and for all you know, he may be supplying the people that we usually buy from. Not having our money, isn't going to sink his business...he's been around for several years and is selling in bulk.

There may be 20,000 people on this forum... but I guarantee much less than a tenth of us are using henna regularly. On top of that, many of us buy from other places anyways. He would be a fool to think that he's going to suddenly get an inundation of new customers unless he was to further discount his product.

Its unfortunate that he had a bad experience with someone, hopefully he will learn from this experience, not to punish new customers for the mistakes of the old ones. His response was not the correct one, but at the same time, I don't know what else he has been dealing with as far as spam. If this bothers you so much... just buy somewhere else.

I'm sure that if/when Mehandi's business goes down, he'll come up with another gimmick to get more customers.

I totally agree......I was wondering if any one else felt this way. I mean why kepe going back and forth with it?? Becuase we all have seen this evidence and it truly is up to us NOT him if we continue to go to him. No need in any ass kissing becuase he's already apologized.