I posted this in the HQS thread, but thought I'd put it over here as well.
Hydroquench Systems Order Update:
I texted Bianca today about our products at 12:50pm and she responded at 1.31pm. I told her that I wasn't very fond of being ignored as a customer and that she should at least try to answer her customers queries even if she says products will ship in 2 weeks, 3 weeks, just say something! Don't just ignore us because doing so only hurts her business. I told her we want to support her but she has to meet us halfway.
Could you believe it but she actually called me back. Naturally I was shocked because I wasn't actually expecting a response.
I asked her about the shipping timeline of our products and that there was a major concern on the forum in regards to it. She indicated that she will be shipping out products this weekend and that she had suffered a nervous breakdown which she will tell us all about soon.
Well we will see how this goes. I will give her a little more time now that she actually called me back.