Oh no, what happened??
greenandchic
I contacted the seller(via phone) in Jan because I did not receive some of the items that I requested in my order(see below). At this point I had already checked to ensure they had charged me for the products(they had). I was greeted with a rather rude customer service representative. Attitude was so stank off jump
I explained to her my situation
[
COLOR="Magenta"]Me "I have received my order and after completing inventory I noticed some item were missing". [/COLOR]
CS Rep "Have you checked the packing slip."
Me "There was not a packing slip in the box that I reieved so I used my order confirmation that I recieved via email.
CS Rep "Well policy has changed and you will not recieve a packing slip because we are going greener
Me "Okay cool so how am I suppose to check my order" At this point I am getting irritated because of the obvious ATTITUDE I was receiving and the fact that I felt like I was pulling information from her
CS Rep "Well you are SUPPOSE to go into your account"
Me Deep Breath (didnt say a word because I was on fire with this chick) Okay now I can speak "I need to request your name"
CS Rep "I dont have to tell you"
Me "Well do you have a customer service ID?"
CS Rep "I dont have to tell you"
Me "I need to speak with your manager"
CS Rep "She's busy"
Me "I will wait"
CS Rep "She cant speak with you"
Me "Okay what is her name so when I call back I can speak with her directly"
CS Rep "I dont have to give it to you"
Ya'll I just hung up and said every 4 letter word I could think of I was pissed. In my job I have to deal with superiors that can get pretty stank so I was good for holding my tongue while on the phone but I was absolutely livid.
I contacted TexasNaturalSupply via email this is the email copy and pasted
"Good Afternoon,
Yesterday I recieved my most recent order from Texas Natural Supply. This order did not come with a package slip so I used the below email to complete my inventory. After the completion of my inventory I noticed that I was missing some items. I immediatley sent a an email to this address(support
Texasnaturalsupply.com). At 1:41 pm today I contacted Texas Natural Supply because I have recieved a response. At this time I was treated very disrepectfully on the phone when I called to inquire about my order with Texas Natural Supply. When I asked the young lady her name she refused to give it to me and indicated that she did not have to give me that information. She then refused to give me her managers name. She also refuse to let me speak to anyone else besides her after I informed her that she was being extremely disrepectful in tone and responses. I believe the treatment of customers that I endured today is absolutely unacceptable. I have been doing buisness with Texas Natural Supply since March 2009 and have spent over $1800 without any incident. I would like for a manager to call me regarding this blatant disrespect and unacceptable customer service treatment.
Winona"
This is the response I received
"These items were out of stock at time of filling your order. The amount was refunded to your payment source.
Back Orders/ Out of stock:
Out of stock
We attempt to make items that become out of stock to be unavailable to add to your cart as soon as possible. We do not guarantee that because you can add an item to your cart that it is inventory. Out of stock items in your order will be credited back to you via your payment method
We do not have the ability to notify customers that an item is back ordered.
If any item(s) are essential to your order please call to make certain they are in stock at the time of your order. We must get an email or phone call from you regarding this. Do not put this in the comments section of your order.
We will not cancel an order that is in process because of out of stock inventory.
Back Orders are done on a case by case basis. If we decide to make all or part of your order a back order we will notify you via email that an item is back ordered and when we expect the item to be shipped out. If an item is back ordered and you want to cancel that item you can reply to the email with that request. "
AND
I received a phone call from the manager who sided with the customer service rep and then said she knows who I am talking about and she might be having a bad day. She gave no indication that this situation would be handled.
I did receive a refund but that came days later. So how in the he!! would I have known what was to come days later. I would not have known that they switched to this "new" green policy (it began in Jan a few days before my order) because I was not notified of the change by their company. I explained this to the manager. She said "it would be kind of hypocritical of them to send out mailer stating that they are trying to reduce their global footprint" I told her "perhaps you could email your customers that requested email subscriptions" The manager "Well we dont want to bombard customer with emails" In mind "BULLSH*T you dont want to admit that someone dropped the d@mn ball
BTW I dont remember all this from memory I had to go and get my journal. Because I try to journal any extreme emotion it helps me to let go My mentor taught me this
Qty SKU Product Name Unit Price
1 CEAL Cetyl Alcohol
Unshipped
Size Options 32 oz (2 lbs) Net Wt $15.60
1 EMFW Wax - Emulsifying
Unshipped
Size Options 32 oz Net Wt (2 lbs) 0.9 kg $21.12
8 JPCHW70400 Jar - Plastic (Clear) Heavy Wall - 4 oz - 70/400
Unshipped
Quantity Discounts $0.58
1 CSA Cetyl-Stearyl Alcohol
Unshipped
Size Options 2 lbs (Net Wt) $13.20
1 ARRP Arrowroot Powder
Unshipped
Size Options 8 oz Net Wt (226.8 g) $2.80
1 GCA Glycolic Acid 70%
Unshipped
Size Options 11 oz Net Wt (311.8 g) (Fits in an 8 oz container) $24.75
1 LANO Lanolin (Semi-solid)
Unshipped
Size Options 15 oz $15.20
1 MENCR Menthol Crystals
Unshipped
Size Options 8 oz $21.96
1 SALA Salicylic Acid USP
Unshipped
Size Options 2 lbs $34.80
1 LEMGRA Lemongrass C/S
Unshipped
Size Options 8 oz $4.00
1 BASL Basil Leaf C/S
Unshipped
Size Options 8 oz $4.49
1 BLWLN Bay Leaves - Whole
Unshipped
Bay Leaves - Whole 8 oz Net Wt (226.8 g) $4.90
1 OREL Oregano Leaf C/S
Unshipped
Size Options 8 oz $4.86
1 PEPPL Peppermint Leaf C/S
Unshipped
Size Options 8 oz $3.80
1 SAGWIN Sage - White (Incense) Whole
Unshipped
Size Options 8 oz $11.16
1 THYLW Thyme Leaf - Whole
Unshipped
Size Options 8 oz $3.02
1 LEC Lecithin (Liquid)
Unshipped
Size Options 32 oz (Net Wt) $15.84
1 PSA Palm Stearic Acid
Unshipped
Size Options 80 oz (5 lbs) Net Wt. $11.52
1 AVOO Avocado Oil - Refined - Cosmetic Grade
Unshipped
Size Options 30 oz (Net Wt) $14.03
1 CAMP Camphor Powder (USP)
Unshipped
Size Options 8 oz $11.88
SubTotal: $243.57
Tax: $20.09
Shipping: $23.33
Handling: $0.00
Gift Wrap: $0.00
Grand Total: $286.99