I ABSOLUTELY HATE SALLY BEAUTY

[Natural Glow]

 

[JJamiah]

That sentiment is totally understandable, she tried to ignore you and move on to the next customer. Under no circumstances would you have helped the next when you haven't helped me.

Sorry u had a bad experience, however, back in the day~we used to have to fill out our name and address before getting a refund.

These days technology is so far advanced that usually they just scan the receipt. But I would have been upset about her dismissiveness and I would have addressed it by filing a complaint also.

I agree and also if your a club member they shouldn't need all that anywho give your darn card and do the return. it should be on the reciept. I have only returned one thing to sally, I do get tired of everytime I BUY SHOES, CLOTHING , TOYS, TOYS , and FABRIC and other stuff they want my number not just returns, I am like please stop asking me.

 

[poookie]

sorry for your bad experience, OP. but, next time, why not just give a fake number? or give your number, but switch the last two digits? it seems a lot of frustration could have been avoided. it's standard practice for stores to ask for a phone number when you do a return.

 

[LadyRaider]

If I ever return something at Sally's I'm going to tell them my number is 976-BABE.

 

[1richesquire]

There are a lot of retail workers that process fake refunds. The company wants to be able to verify that the returns are actual returns from customers. I am a criminal defense attorney and one of my clients (cashier) was accused of taking things off of the shelf, processing a refund by scanning the label and then putting the money in his pocket. You may never get a call, but if they begin to investigate their employees, they want to be able to verify the refunds of actual customers. Of course, not everyone will give their contact info, but if you're processing 100 refunds a day and you're under investigation and not one customer has given their info, this could seem a little fishy.

 

[Irresistible]

 

[NikStarrr]

If I ever return something at Sally's I'm going to tell them my number is 976-BABE.

I luv Pretty Woman!

 

[FluffyRed]

This thread was pure COMEDY! I read it from first to last post. Just wanted to let yall know continue:

I hate Sally's too!

Because every time I go in there, some customer is getting buck over hair grease!!

The SA was wrong, but screaming "Karma is real!..." accomplished nothing.

 

[Kayluv]

It was her dismissive attitude, unwillingness to contact corporate, and to provide professional service. What ticked me off is when she put my stuff to the side and attempted to help another customer and later spoke in spanish about me to the same customer. Awful.

I would do it the same way if I had to.

I hate to say it, but I live in Miami and customer service is marginal at best!

 

[Mrs. Verde]

here we go again.

 

[Trini_Chutney]

*Kanye Shrug*

....commence Sally-gate

 

[doll-baby]

Well maybe the cashier could have taken more time with you to explain why she needed your phone #, but I don't really see why you were that angry. I work in retail, a lot of times the register will prompt you for the customer's information and will not budge (to finish the transaction) until that info is filled in. I think that they ask for your telephone number to make sure that you are not a repeat "refunder", it has a lot to do with asset protection. I don't think you should take it personally, most cashiers aren't looking for a confrontation they just want to complete the transaction and move on. erplexed

 

[varaneka]

now I'm annoyed bc this gay dude from a salon works at my local sally and I asked if I could EXCHANGE two boxes of hair dye for different colors even though I can't find my receipt

he said no.

wtf? I'm gonna wait for the girl that picked the colors out for me to be there and ask her lol

 

[Mz.MoMo5235]

i like my sallys people. i always get good service. grant it i know more about their products than they do but they already know that lol so all they do is keep me company while i'm shopping lol. but i live in a smaller town so that could be why. i went to a sallys in cali and got irritated cause there was no one around to help me find something (since their lay out was different)

but to sum it all up, i like my sallys girls

 

[zenith]

I've only ever been to a Sally's once (in North Brunswick, NJ) and the customer service was ok. I had no problems; sorry you went through that.

Really?? i went to return a heating cap and the lady gave me att because i had originally bought it in Old Bridge and she wanted me to go back there. I just gave her a and she gave me my money back. haven't been back to any Sally store since.

 

[Lucie]

When in Rome, do as the Romans do. You went to THEIR store, you have to follow THEIR rules. In the event that I've had to return something, I have always given my real number and NEVER ever been called! I guess it never dawns on me to lie or request not to give it out. The only time I've been called is if I won something. I agree with the poster that said you need some anger management classes. Even in this thread you are snippy to those that do not share the same beliefs you have. It's never what you say, but how you say it. You even had another potential customer leave with your suggestion of not spending any money in the store. Not cool. Yes, karma is real but for all parties involved.

 

[beans4reezy]

Wow, I finally got through this whole thread. Enertainment at it's best! Thanks for the laughs ladies. I'm still frequenting my Georgetown Sally's in Brooklyn though..."cause they ain't neva done me wrong..."

 

[Tru2heart]

Sorry, you went through that. I work for Sally's and yes it is a company policy that you give your phone number so that the manager can check to make sure that the item was a return and your reasoning why the product didn't work. It not like someone is going to harrass you or anything of that nature. If you ever had a Sally's Beauty Club Card you would have had to give your number on the application and thats only for if you forget your card at home and the sales person can look up your card number by your phone number in the Sally's phone system. Sally's is always trying to better their products and some products are not for everyone. Especially, our hair. The miracle 7 product is a leave in conditioner and you don't have to use that much of it. And I understand your anger about the young lady speaking in spanish and taking another customer before she finished yours. That's not good customer service. She might as well had just put in another number if you refused still and let you be on your way. But all Sally's are not bad you just have to find the right one.

 

[Tamrin]

Wow, I finally got through this whole thread. Enertainment at it's best! Thanks for the laughs ladies. I'm still frequenting my Georgetown Sally's in Brooklyn though..."cause they ain't neva done me wrong..."

Don't you love them? They are wonderful. Specially the manager. She will do anything to help. Always friendly.

 

[Geminigirl]

I feel you Lady. I wrote about my experience with them awhile ago. I feel funny even going there. I no longer shop there. I did the same thing in my email. Informed them of the board and my intent to tell them what happened. The lady...store manager or district manager she apolgoized to me as well and BEGGED me to continue shopping at the store. She told me if I went again that it would be another experience. I never went back. I often wonder if they would have gave me free stuff though . Seriously I didnt have anything to buy so I never went back.

Now I need to find me another BSS place cause I am tired of giving my money to ming ling who doesn't even speak english, and doesnt know much about my hair, but likes to follow me around the store and ask if I need help and offer me relaxers. It's just like Menace II Society "Hurry up and buy...hurry up and buy" That's how I feel.

When I lived in MD I never had a problem at Sally's but these places here in TX. You are sterotyped as soon as you walk in the store.

 

[LadyRaider]

I used to go to a sally's in a town about 10 miles away because it was the closest to my house. There was one girl there who was always nice, if a little TOO nice. Kinda annoying.

I would go in there a lot... a lot of times for no reason, just to look. Maybe I'd get some clips or a few perm rollers or a small bottle of Aphogee 2 min. Mostly I was just looking.

Anyway.. they just built a Sally's in the new shopping center just across the way from me. I was kinda glad to be able to get away from the "friendly girl." She was all in my grill.

Turns out though she's the MANAGER at the new store here in my town! Argh! So now I go in and I get the third degree... I mean she's friendly and all, but sometimes I don't want to talk about what I'm looking for (nothing really!)

Plus she's said a few things now (because she talks to me too much) about being angry at customers who "curse her out in Spanish" and a few other things about minorities that turn me off.

She's never been anything but friendly... but I think I'll go to the Sally's 10 miles away instead. Heh.

 

[chellero]

I think that you need to not sweat the small stuff. When cashiers ask me for my number I give them a fake one or my grand central number. You wasted a lot of time and emotion on this event when you could have kept your phone number private, had your return processed quickly and moved on with your good mood still in tact.

 

[BostonMaria]

And on that note, Sally's is having a 30% off sale today LOL

http://www.longhaircareforum.com/showthread.php?t=422338

 

[fletches]

Just mirroring what others have already said.

Sometimes you have to pick your battles. This was something that was not worth all the angst you went through. It seems like it caused you more stress than the cashiers.

 

[Myjourney2009]

Never...not never...not one. single. time. that I have made a return has annnnnnnnnnnnnnnnybody EVERRRRRRRRRRRRRRRR called me about that return!

Why they require arbitrary information I will never understand!

Sorry you had a terrible experience.

I know this is old but I've been called about a return from Sallys and I QUICK fast in a hurry called Corporate.

When the store person called I asked why I was being called and was told this is standard procedure. I said how the heck is this standard to be called about a product I returned with a reciept. She tells me oh we just want to make sure the cashier is not fraudulently returning products. I said then you should be taking this up with your cashier not me. I told them I would be calling corporate. She tells me okay but this is standard procedure. I would not answer any of her questions.

Corporate promptly returned my call and tells me that the cashier must be new or some other shenanigans and I said well you need to make sure they are told what the policy is. He also said she was probably calling to see how the customer service was and if I had a problem returning. I told him NO, she was asking about my return and why I was returning and what not. 2 weeks had passed when I was called. I still had the reciept and I told him I refused to answer any questions. He told me he would call the store and that was that.

I've never been called again and I've made many returns.

We have to stand up for whats right

 

[silenttullip]

SO & I do sally's once in a blue moon BUT I won't anymore.
I hate all the Korean Hair Stores & Sally's. I usually just order online
and in bulk from Black owned stores like Payne's.
Not a racial issue but I refuse to have bad service and or be followed around

 

[MaintaintheSexy]

In regards to the language barrier, I experienced that among employees and management while working at Sephora a few years ago. It was constantly an issue and it made those of us who didn't speak Spanish very uncomfortable. Of course management didn't see anything wrong with it (some of whom were of Hispanic descent themselves) but it's almost offensive when people break out in their own language and begin talking about you right in front of your face. Something has to be done about this issue. I understand freedom of speech and all, but as a customer if you weren't speaking Spanish to her in the first place, there shouldn't have been any reason for her to go back and forth between languages.

 

[SingBrina]

Sallys does have horrible service, I still go because I love it.... Lol, but if that would have happened to me I prob would not go back to that one, irritating!

 

[MyCoilsGoBoing]

I didn't read all 15 pages of this thread, but i have worked in retail (not Sally, though), and they require phone #'s for returns. As the cashier, I really don't care what # you give me, just tell me something so I can get the prompt off the screen. It's really not that serious.

I rarely shop at Sally Beauty Supply. I can get my hair products cheaper at the local Asian-owned BSS.

 

[Myjourney2009]

They should put up cameras and have security if stealing is such a problem. I dont have a problem with their prices either.

I;ve only had problems with one person in store, she just seems miserable so I let it pass. It might have anything to do with me.

The one time phone thing was another but hey cant win them all.