I ABSOLUTELY HATE SALLY BEAUTY

[MangaManiac]

Bosinse, I LOVE you signature .gif! Where did you get it from?

 

[ladylibra_30]

oke: oke: oke:
What did she say?!
I'm sorry but this is burning me up inside, because now I really want to know what she said.

Did you not understand what she said and assumed that it was about you?

CB, TBH I ignored your post and the other one because I KNOW they were talking about me the same way you would know if someone is talking about you. But I guess this has never happened to you(???) Although I wasn't listening word-for-word I did pick up "Muchacha, Tiene Problema, Numero Telephono, Recibo, Puedo, (and in english) - Sheesh!" (Spanish is not my language so I am sure I mispelled some, if not, all the words) No, I did not have to assume that they were discussing me. They certainly wasn't talking about the clock on the wall. BTW- the customer's cell rang while she was being rung up and I heard the same words. I KNOW I/my refusal to give my number was being talked about between the SA and the Customer.

 

[Renovating]

I'm sorry. I just don't think giving out a phone number is that serious. They could have been requesting phone #s to survey customers on how to improve their service and avoid a high amount of returns. Who knows? Either way, I don't think it merited that type of response. ( JMHO)
I try to pick my battles at all times. Even if you were upset about it, I think it would have been better to just comply and make a complaint later. I don't think there is ever a reason to yell at a service person, especially publicly, as this only perpetuates the "angry black woman" stereotype. Matching disrespect with disrespect is never effective when YOU need someone else's service. Becoming irate and yelling does not increase the service person's desire to help you.

 

[Sha76]

I rarely go to sally. but kudos for standing your ground

 

[ladylibra_30]

I feel you, but don't you think the SA could have been a little more professional and been like, "ma'am can you step to the side. let me just help this customer real quick, and we can finish."

things like that can take you far. and granted one customer was buying (gain), and one customer was returning (loss, as u put it), but at the end of the day, they lost a customer. so it was a loss.

and true, the whole speakin' in another language may not usally be a bad thing, but the SA (as i just realized), was talkin to the other customer in their language. you don't think that was rude, knowing your customer at the time is unhappy.

I just feel like OP got played.

That is were, right at this point, I developed my attitude. Had the SA did this or even one of the other 2 SA's while the first SA rang up the customer - I would have been cool. I've been saying all along how dismissive she was.

 

[MrsWatson]

I worked in retail while in college, and would get reprimanded for using my own phone number when a prick customer refused.
I think OP was wrong, especially for yelling at the woman behind her in line. Better her than me....
I always say my number is 911-0024 from that old LSG song....

 

[Chaosbutterfly]

She was explaining what the hold up was...from what you said, it sounded like she was just telling the lady that you had a problem and didn't want to give your telephone number. Is that not the truth? Were you mad because she said sheesh?

Anyway, I don't think she was wrong for that. She was wrong for putting your stuff to the side without telling you that she would be servicing you shortly. But that's it. It would have been one thing if she was calling you names and saying all kinds of nasty things. That would have been cause for anger. But all she did was just explain to the next customer why she just got screamed upon.

 

[mahogany_horizons]

Wow, I am shocked that this thread is still going on, and ACTIVE at that.

Carry on

 

[ladylibra_30]

She was explaining what the hold up was...from what you said, it sounded like she was just telling the lady that you had a problem and didn't want to give your telephone number. Is that not the truth? Were you mad because she said sheesh?

Anyway, I don't think she was wrong for that. She was wrong for putting your stuff to the side without telling you that she would be servicing you shortly. But that's it. It would have been one thing if she was calling you names and saying all kinds of nasty things. That would have been cause for anger. But all she did was just explain to the next customer why she just got screamed upon.

Really? I don't think so - try again.

And I knew that would be your response...which is why I initially ignored you. I felt like you weren't sincerely interested in HOW I KNEW THEY WERE TALKING ABOUT ME? but moreso in a way to support your thoughts that I was wrong. You have already said that and your were "burning up on the inside" to say some more. That's eye opening to me LOL.

I find it odd that you come up with all kinds of excuses and scenarios for why things went down they way they did and guess what? I get that you and others think it was wrong of me BUT there are far more who do understand. It doesn't change a thing - I still feel the same way.

 

[labelfree]

So does all of this justify blowing up on the other customer who did nothing to you?

 

[ladylibra_30]

I am done with this thread - I agree to disagree. I still feel the same way about yesterday - It's over and I would handle it the same way. Thanks again, Ladies.

I CAN say one thing that I learned - When you post something on this board every single detail should/has to be written (but I get the feeling that even then some of the same things would happen - projecting and such). When I read someone's post I don't interject what's not written and for clarity (if I'm that interested), I'll ask a question. But, that's me. This thread has been very, very interesting to say the least.

 

[Amerie123]

So does all of this justify blowing up on the other customer who did nothing to you?

the other customer practically rushed her when she was trying to get service.

 

[Tarae]

This is all pretty ridiculous.

If you have a Sally's card, they already have your number anyway Unless, of course, you refused to provide it then, too.

 

[Chaosbutterfly]

Really? I don't think so - try again.

And I knew that would be your response...which is why I initially ignored you. I felt like you weren't sincerely interested in HOW I KNEW THEY WERE TALKING ABOUT ME? but moreso in a way to support your thoughts that I was wrong. You have already said that and your were "burning up on the inside" to say some more. That's eye opening to me LOL.

I find it odd that you come up with all kinds of excuses and scenarios for why things went down they way they did and guess what? I get that you and others think it was wrong of me BUT there are far more who do understand. It doesn't change a thing - I still feel the same way.

Well actually, I was interested. First, I asked you what she said. I assumed that since it made you mad, you must have understood, and therefore, it must have been something bad. I just wanted to know what it was, because depending on what she said, your outburst just may have been justified. But when you ignored me, I started thinking that maybe you didn't really understand what she said, but just assumed that she was talking about you. Or that you understood, and knew it was nothing to be really upset about.

As far as me coming up with reasons for why things happened the way that they did...I don't know why you find that odd. I don't find it odd to rationalize. In fact, taking a minute to decompress and rationalize often stops these kinds of situations from happening. :reddancer:

But in any case, this is .
I just think that in this case, things got blown way out of proportion, and it might not have been so, had you maintained better control over yourself.
And you don't. So we'll just agree to disagree.

 

[Bene]

the other customer practically rushed her when she was trying to get service.

The sales clerk put her things to the side and started servicing the other customer. I think that customer was saying "Excuse me" probably because the sales clerk was motioning that she would check out her items, and she thought that the first customer was just standing in the way.

 

[sqzbly1908]

I think this is one of those instances where "You just had to be there"....

 

[mstar]

I don't know if this is legally "right," but IMO, you are not entitled to a refund. If they're generous enough to offer it to you, then it should rightfully be on their terms, IMO. If you didn't want to give your phone number, then you should've just gave a fake one or sucked it up and take the loss.

I'm not saying this excuses their rude behavior, but it was a problem you made for yourself. I don't think you really needed to blow up and yell like that.

My experiences at Sally's have always been wonderful - easy, quick returns and good help. I will continue to shop there, but I appreciate you sharing your experiences.

Of course she's entitled to a refund. The company has a clear policy of how cashiers should handle a return if the customer doesn't want to give out private information, and this cashier did not follow the procedure. She was rude, dismissive, and unhelpful.

The OP did not cause the problem. The cashier caused it by refusing to provide customer service...plain and simple. I'm really not sure how it can be interpreted any other way.

Speaking to the lady behind her in Spanish would've been the last straw for me. That's just disrespectful.

 

[lonelysky]

This thread was pure COMEDY! I read it from first to last post. Just wanted to let yall know continue:

 

[Coffee]

Give out your cell phone number???????????

 

[pookaloo83]

When Keeping It Real Goes Wrong.

 

[supermodelsonya]

Two words

Anger Management

The SA just simply didnt know what to do or I AM sure she would have done it, I mean I am sure she wasnt just out to be rude to you , she obviously didnt know, she could have asked/explained , how much you wanna bet this was a kid or someone new, she felt pressured to take the next customers and settle your issue when she could

I just really feel sorry for the Associate , she will get reprimanded God know's how, I mean hopefully she wont, but if she loses pay, or her job or anything of sorts and you feel so vindicated now behind something so silly as her trying to follow 'policy' -which I actually pray will be her saving grace in this situation-well you did a good job at getting her back for that, I pray also that corporate takes into consideration that YOU yelled at other customers in THEIR establishment I also pray that a camera caught YOU telling others to leave THEIR establishment and this SA's job is saved behind you being Irate over her just trying to do her job according to policy.

Come on this is really not a case of mistreatment of the customer not in any way that I can see, certainly didnt warrant such extreme reactions, but thats just how I see it, and many others as you can see

a little humanity for another human being goes a long way. You would want the same. Even if you didnt like the policy or that she tried to take other customers AFTER YOUR losing your mind up in there and they are upset and want to finish their purchase. I mean really calling corporate, yelling at customers, telling people to leave, all over a phone number is just extreme

I pray that the whole picture is looked at , your behavior included, when they sit her down and decide her punishment-which is all you sought after, I guess all this made you feel good?

no I dont get it

all over a phone number???????

sad actually

you think that many people have that huge of an issue over giving their number out? The truth is as you have seen in this thread MOST DON'T!

This all the way....

 

[that_1_grrrl]

I always receive good customer service in Sally's. There's just never anything there I want to buy. Ulta's, on the other hand, has a good selection but crappy service. Ugh, I hate the way I've been treated in Ulta's. Not sure I ever want to buy from them again.

 

[Zawaj]

When Keeping It Real Goes Wrong.

I am sorry this happened to the OP. For me personally I pick my battles (now but I used to have anger issues ). I don't expect Nordstrom like customer service at a place like Sally's etc :shrugs:.

 

[Spongie Bloom]

This thread is fascinating but for me what stood out as rude was the SA servicing someone behind OP before the transaction was complete, couldn't she explain some more about company policy? she didnt even know everything about the policy which led her to be rude, if she knew she could enter the store number then all of this would have been avoided, pple should know how to do their jobs.

Customer service is littered with such bad service nowadays that pple dont even recognise bad customer service anymore. I wouldnt tolerate that either.

 

[mrsjohnson75]

lawdhammercy

 

[Bubblingbrownshuga]

Why close it? I don't see why. People don't have to agree with everyone else's opinion.

I agree with the poster who wanted the thread locked. Why? Seriously, how many times should the sentiment 'you was wrong, angry black woman is what you acted like, etc' be repeated? Everyone's basically saying the same thing 20+ pages later.

 

[Arian]

Well, I'm not commenting on the OP, but I will say this....

I'm upset with Sally's because they sold me a used jar of Profectiv Healthy Ends with someone else's hair in it!! And the jar was half gone.

But, I'm gonna return it and hopefully get another jar that's full.

*sorry to hijack, but this was so timely*

 

[pookaloo83]

Well, I'm not commenting on the OP, but I will say this....

I'm upset with Sally's because they sold me a used jar of Profectiv Healthy Ends with someone else's hair in it!! And the jar was half gone.

But, I'm gonna return it and hopefully get another jar that's full.

*sorry to hijack, but this was so timely*

Hope they don't ask for your phone #.

 

[JJamiah]

In case you ARE one of those serial returners. They might need to call and see what's up. They keep count of how many times you return something. Phone numbers are unique - names and even addresses are not. Unless you'd rather give out your address or SSN (not saying that phone # don't change too).

I disagree with that my BFF changes her number every 2-3 months LOL!

 

[ANUBIS]

I believe it is standard for businesses to ask for a telephone number with returns to combat theft. They can see if there has been excessive returns by using phone numbers in their system. I know Walmart makes you give them your id if you dont have a recipt.

Your rant seems a little childish and excessive. Next time give them a made up one or one that you've had in the past that is no longer working. I thought the women handled the situation right but took them a little longer to fix it. Maybey the 1st cashier was new and did not know or remember that she could have put the store number in the computer...sorry but you had me laughing talking about Karma will get the woman who was helping you!!! They probably thought you were crazy (or just another angry black person). Where you late for work since you did this on your lunch break. I know i wouldve been OUT instead of sittin on hold with corporate.