malibu4590
Well-Known Member
I just got off the phone with customer service at Amazon.com
Last Thursday, I ordered 8 bottles of Dove Sheer Moisture Replenishing Mist Leave-In for normal to dry hair for $29.97 and free shipping. So I'm like
:woohoo2:
Fast-forward to today, I get my package in the mail, rip open the box to find 8 bottles of Dove Sheer Moisture Replenishing Mist Leave-In with Repairing Serum for dry hair and was like .
This ain't the right product. Even the ingredients are different. No SAAs or glycerin in this one.
Now on the website, the product description is for the DSMRM with SAA and glycerin in the ingredients. Even the picture on the site is for the correct item.
So now I'm totally erplexed and called them up. I didn't have an attitude or be snippy with them. The customer service rep apologized, told me to keep the product since its a health and beauty item and doesn't have to be sent back, and is going to refund my money immediately.
So now I Amazon even more than before and Christopher (the customer service rep) gets a big and quick shout-out over here.
I just had to share.
Last Thursday, I ordered 8 bottles of Dove Sheer Moisture Replenishing Mist Leave-In for normal to dry hair for $29.97 and free shipping. So I'm like
:woohoo2:
Fast-forward to today, I get my package in the mail, rip open the box to find 8 bottles of Dove Sheer Moisture Replenishing Mist Leave-In with Repairing Serum for dry hair and was like .
This ain't the right product. Even the ingredients are different. No SAAs or glycerin in this one.
Now on the website, the product description is for the DSMRM with SAA and glycerin in the ingredients. Even the picture on the site is for the correct item.
So now I'm totally erplexed and called them up. I didn't have an attitude or be snippy with them. The customer service rep apologized, told me to keep the product since its a health and beauty item and doesn't have to be sent back, and is going to refund my money immediately.
So now I Amazon even more than before and Christopher (the customer service rep) gets a big and quick shout-out over here.
I just had to share.