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Use 1 Buy 1 Challenge pt.5

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Brownie518 said:
@mkd - I pulled it out and smelled and almost took the bait. But then I said if I use this tonight and tomorrow there's mold in it, I will flip the fk out. I'd be washing my hair for days. Nah, couldn't take that stress.
Click to expand...

Brownie518, Did you send your e-mail yet?

mkd -- I can live with her response. I am still disappointed with the entire situation though.
 
aluv said:
Hi Ladies & Lurkers!! Here is the response I received from Hairveda.

Hello,


Thank you for brining your concerns to us!After looking into the issue, we found that the conditioner ingredients (grasses and teas) combined with the heat during transport contributed to the product becoming unstable. We use a preservative in most of our water based formulations. The preservative used in We Love Green is “broad spectrum”. This means that it will prevent mold growth in many cosmetics, but it is not strong enough to withstand temperatures of over 100 degrees over a prolonged period of time.
During transit in June and July, temperatures soared to levels we were not anticipating, leaving your We Love Green conditioners vulnerable to mold growth. Gladly, our other products were not affected and remain stable. The grasses and herbs, combined with the water in this particular conditioner were exposed to temperatures beyond our control.We deeply regret any inconvenience you have experienced as a result.
If you have any conditioner left, please discard the bottle.
Because of this you have a $10 store credit for each We Love Green conditioner you’ve purchased. In addition you will also receive 30% off any 1 item and free shipping. This offer is valid on purchases made before December 31, 2011. Please contact us to redeem your discount and credit.
If we can help you further, please let us know. We’re always here for you and your hair.
Thanks!
BJ
Hairveda.com

:look:
Click to expand...


This is the same response I got.
 
Charz said:
GUISE KHAN EYE HAF YO GUREEN CONDISHONOUR? MI BABEES NEEDZIT! I AINT GOTS NO MONNEEEE.
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OK I'm :dead: girl you are stttoooopid. :lachen:

chebaby said:
aluv said:
yall being reaaaaallllll optimistic lmao. if i were yall i would toss them thangs like i was trying out for the local basket ball team:lol: you cant see it but its there. think about the fact that several people in this thread have mold yet they all look different. so maybe you cant see your mold yet but im sure its there.
Click to expand...

I didn't toss mine yet, just in case they wanted it back. But I am! I don't need anything to slow down my growth.

aluv said:
chebaby said:
@chebaby - yeah, I guess you right. But, like T, I still can't believe this. Not BJ!!!! Dayham. It's bad enough, you have to wait ages to get your stuff but then have it go bad in less than 2 weeks :crying3: Just wasn't expecting this, but it does happen. Sorry T. @IDareT'sHair -- gonna have to do what we know we should do....

But, I want something for all the aggravation & disappointment. BJ, if you reading this ..... WHAT's THE DEAL????? Where's da e-mail response? :computer:
Click to expand...

NO! you didn't throw the computer. LOL, you are a little upset, huh? Good companies rectify the situation.

aluv said:
Hi Ladies & Lurkers!! Here is the response I received from Hairveda.

Hello,


Thank you for brining your concerns to us!After looking into the issue, we found that the conditioner ingredients (grasses and teas) combined with the heat during transport contributed to the product becoming unstable. We use a preservative in most of our water based formulations. The preservative used in We Love Green is “broad spectrum”. This means that it will prevent mold growth in many cosmetics, but it is not strong enough to withstand temperatures of over 100 degrees over a prolonged period of time.
During transit in June and July, temperatures soared to levels we were not anticipating, leaving your We Love Green conditioners vulnerable to mold growth. Gladly, our other products were not affected and remain stable. The grasses and herbs, combined with the water in this particular conditioner were exposed to temperatures beyond our control.We deeply regret any inconvenience you have experienced as a result.
If you have any conditioner left, please discard the bottle.
Because of this you have a $10 store credit for each We Love Green conditioner you’ve purchased. In addition you will also receive 30% off any 1 item and free shipping. This offer is valid on purchases made before December 31, 2011. Please contact us to redeem your discount and credit.
If we can help you further, please let us know. We’re always here for you and your hair.
Thanks!
BJ
Hairveda.com

:look:
Click to expand...

I am going to wait until it cools off...The temperatures were pretty hot. I guess I'll have to wait until November to get my sitrinillah.
Click to expand...
Click to expand...
 
Hey everyone :wave:!

:nono: Wow, I'm glad everyone is getting their money back, even if it is store credit. Thanks for posting that aluv. I hope she sends a mass email to everyone that bought one or at least post it on the main page of the site.
 
Uh, no. I asked for a refund and I feel as though I should get what I asked for. I don't order too much or too often from Hairveda so I'm not gonna let that credit just sit there.
 
i like their response. i mean there was a crazy heat wave. HOWEVER, if people ask for a refund give them the damn refund. some people will gladly take the $10 credit and 30% off and free shipping which i think is a great deal if you love HV products but others just want their money back.
 
What happens if you already use some of the product already? I did not notice any mold but twigs and herbs, I actually liked it until a twig got in my eye(ouch) but when I seen some of the pictures posted on here I am like oh no, I pray I dont pull my scarf off tomorrow and find my hair falling out....
 
I received the same msg. I responded requesting a refund + prorated shipping as well retaining the 30% offer. I don't have any HV product needs at the time and will likely not have any for quite sometime. Therefore, I feel it is in my best interest to seek a refund, not a store credit as the credit may expire without use. ETA: I will keep you informed with status when I hear back from HV.
 
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Morning ladies so they issued me a refund before I even had the chance to e-mail them back. ITA that if someone asks for a refund they should get it, but if someone wants the other deal so be it. Personally I wanted my monies and I'm glad I got it.
 
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welp ladies I broke down and ordered from sage :nono: I got Komaza shea lotion, DB coconut capuacu pomade and DB pumpkin seed conditioner. I used the money that Naturalista cosmetics refunded me, so I technically I really didn't break my no-buy :look:
 
Hey Girls, I got the same response from BJ. $10.00 Store Credit. Free Shipping yada, yada, yada.:yep:

Still not decided if I want it, or cash etc......:perplexed

I need to e-mail her again.:ohwell:
 
Morning ladies. HV refunded my money and said I can still get 30% off my next order so I'm happy.
 
Do you ladies like Curl Junkie Curl Queen? On the sage site the uncle funky's daughter curl magic is now $29 bucks.
 
Charz I haven't tried the curl queen yet. I have given up on wash n gos for a while; way too much effort for me. But if you get it please do a review on it :yep:
 
13StepsAhead



I don't do wash and goes, but I do wash and buns which yields a stretched out and defined style for me that is superior to a wash in go in regards to the look and the absence of tangles. I like to use gel to slick back my bun primarily and secondarily to aid in the clumpage of the rest of my hair.
 
Oh I'm going to be in NYC so hang out with some of my ratchet twitter followers this weekend so I am excited!
 
13StepsAhead I requested a "Refund" *kicks rocks* I just don't have the "Hair" Power to sustain a potential set-back.:nono:

I informed my 'buyer' what was going on and now am advising her to also possibly pitch hers.

I will send her out a Jar of Jasmine as a replacement.

*Cries Hard* I so want my "Green"
 
Charz said:
Oh I'm going to be in NYC so hang out with some of my ratchet twitter followers this weekend so I am excited!
Click to expand...

Charz have fun! I'm going to a Jazz nightclub/restaurant tomorrow in midtown, so If I see you I will say hey:yep:
 
I am stocked with all the items I want from HV. That mold issue bothers me and tends to make me not want to repurchase (personal preference). Right now, I feel like a test dummy. I could have gotten sick. Black mold is the worst. However, I love the Sitrinillah, so it's a suitable replacement. I hope this is a base.

I went on Sage.com last night to see if I can get that Uncle Funky's Daughter...why have a 30% off sale and not have stuff in stock, like OHM and UFD????

Yep, my PJ'ism is wearing down. Too many disappoinments.

chebaby I started my health kick too...maybe that's the next "additonal thread." "How to make Healthy taste good."
 
bronzebomb said:
I am stocked with all the items I want from HV. That mold issue bothers me and tends to make me not want to repurchase (personal preference). Right now, I feel like a test dummy. I could have gotten sick. Black mold is the worst. However, I love the Sitrinillah, so it's a suitable replacement. I hope this is a base.

I went on Sage.com last night to see if I can get that Uncle Funky's Daughter...why have a 30% off sale and not have stuff in stock, like OHM and UFD????

Yep, my PJ'ism is wearing down. Too many disappoinments.

@chebaby I started my health kick too...maybe that's the next "additonal thread." "How to make Healthy taste good."
Click to expand...

bronzebomb I'm starting to feel like this. Really, they have agencies that will test the durability and shelf life of your products. Invest the time and the money if you want to have a sustainable business.
 
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