I think I have gotten to the bottom of my problem. Both my and my daughter's relaxed hair has been crispy for the last two weeks. I couldn't figure out why until now. I think the shampoo has done the damage. We have been using Alberto VO5-Strawberries & Cream Moisture Milks shampoo and conditioner the last couple of times I've been doing our hair. Our hair is so crispy, even my daughter could tell and she usually doesn't think much about how her hair feels. These products used to work but now it's not working. I started using it because it had moisture in the name (I should know better) plus so many on the forum had good results. Oh well! So hwat can I do reverse the dryness and brittleness?