sunnieb aren't you relaxed?
[USER=13747 said:nappystorm[/USER];14363475]O-kay...I got a huetiful steamer today and it was missing a piece. I called customer service. No answer. I wrote on their FB wall asking if they could assist me. I called the customer service number again to get the customer support email address. I went back to their FB wall and my post was gone So you mean to tell me you can't answer calls but you have time to delete FB posts? I'm soooo turned off by this company.
I believe in freedom of expression. But what was that on her head? And why was it on her head? It's not halloween yet right? Why was it that color? Did she mean to buy it? Does she know she looks like carrot top? I tried not to stare. I really did. I'm perplexed I hope she got it free.
[USER=252932 said:NikkiQ[/USER];14363501]You gonna leave her be with her orange hair!!
I had to because it confused me. When I first saw it I thought they were dressing up for halloween. But I realized we aren't that close to halloween.
It looked more like those wigs the clowns wear at the circus but it had that lace front look.
I really wanted to take a picture but I know she would have beat me up.
@faithVA The bracket that attaches the hood and base.
Oh my! Who is this broad and where was she??
I'm just asking because I was trying to picture what was in my box. Should be 1. the hood, the base, the cup which I think was attached to base because it was a year before I figured out you could take it off
I didn't have a bracket though.
[USER=13747 said:nappystorm[/USER];14363681]How were you able to use it without the bracket to attach the two parts? I watched the assembly video and it's definitely missing. I am sooo upset.
O-kay...I got a huetiful steamer today and it was missing a piece. I called customer service. No answer. I wrote on their FB wall asking if they could assist me. I called the customer service number again to get the customer support email address. I went back to their FB wall and my post was gone So you mean to tell me you can't answer calls but you have time to delete FB posts? I'm soooo turned off by this company.
Yep that's it I looked to see if it was attached to another part and searched the box.The bracket was attached to the hood. There is a 2" piece at the bottom of the bracket that just slides into the top of the base. I guess that white piece is what you are missing.
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[USER=13747 said:nappystorm[/USER];14363847]Yep that's it I looked to see if it was attached to another part and searched the box.
AHeadOfCoils Oh okay I'm trying to keep it cool because I know these things happen but I was so looking forward to steaming today. I'm giving them 24 hours to get back with me.You had me going to their page to go OFF! Your post is still there @nappystorm. Click "everyone (most recent)".
@AHeadOfCoils Oh okay I'm trying to keep it cool because I know these things happen but I was so looking forward to steaming today. I'm giving them 24 hours to get back with me.
I would try calling them again. They aren't a very big company so you might have to call them again because they may not really have a dedicated phone person. The reviews I have seen from others is that they are fairly reasonable to work with.
I definitely understand. Getting goodie boxes is so much fun unless the goodies aren't in the box
I think they will too. Oh well, I guess I will use a hot towel and a plastic cap.I'm sorry Hopefully they will call back really soon.
Hi and thank you for contacting Huetiful. We apologize that you have been unable to locate your bracket. You can locate your bracket on the opposite side of the foam where your hood was packed. It will be tucked into a corner.
For a visual location, please see the below video link:
http://behuetiful.com/HowTo/
Be Huetiful,
Customer Suport
@faithVA and @AHeadOfCoils I got a response
I'm not crazy about this response but having worked in customer service, I understand. I politely told them to please go ahead send my bracket. Hopefully, I will get a better reply.
Yes, that would be a standard reply because I am sure they have had people who overlooked it in the box. I will tear a box up looking for stuff. Well at least that got back to you and hopefully they won't do a lot of back and forth before they send it.