rileypak
Wash Week™ Queen
@rileypak Which vendors? What did they do?
In particular, Darcy's Botanicals.
In general, not communicating about reformulated products (or not communicating about rebranding label woes to customers as they claim). Not saying you have to discuss it with customers but at least warn them ahead of time, especially when you're online based. I can understand to a very minimal degree about not being able to do so when you become OTG. But if you're online, you can release that information much much quicker.