KinkyRN
Well-Known Member
Hairveda sent me a shipping notification without tracking information. It has been 2 weeks this is starting to get ridiculous .
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gorgeoushair
Well-Known Member
From Duafe's Site...at least she recognizes her slacking and is apologizing.
To my wonderful customers:
2013 has been a challenging year for me. With the pregnancy and birth of baby boy, there were a ton of things that I aspired to do but lacked the time, energy or assistance to bring to you. Not to mention I was out of African black soap and Shea butter for most of the year. This was the first time this has happened in the entire 7 years I have been in business. I know when to concede and right now, I need to take a mini break to get things together and come back rolling. Many of you are used to fast shipping times and superb customer service from me. I have to admit I have been slacking over the last few months and this is simply unacceptable to me.
In my current situation, I am really slow in regards to making product, filling orders and responding to both phone calls and emails. This will be improved along with an updated website experience, new reward and loyalty programs along with a few other suprises. I am committed to making sure that we are back on track when we come back to you.
For the first time ever, I am shutting down the website and discontinuing orders in an effort to not only catch up on backorders, but work on many of the things that have been put aside for the last year. I will take this time to work on new and improved products and offerings available in early 2014. I will also secure another Ghanaian importer to make sure I have quality black soap and shea butter again. In that effort, Duafe Naturals will be offline until early 2014 and will return with a transformed website and company offering exciting unique products, a few fan favorites, an updated website experience with useful tips and information, a reward program and more! Look for a Grand Re-Opening with an awesome sale to boot!
VIP customers, we will also be improving your program. If you have any special orders, I can still fit those in just send me an email. Just remember that I am using this time to catch up so there will still be a wait. ALL current orders and backorders will be worked on and shipped out as quickly as possible. We will not re-open the website until every order is filled, all customer inquiries answered/handled and all old and new products have been updated and ready for shipment.
I would like to wish everyone a Happy Hanukkah, Joyous Kwanzaa, Merry Christmas and overall happy holiday season. Please do me a small favor and respond to a brief survey about the products you will miss the most and those you would like us to keep. You can find the survey here.
I will keep you posted about our Grand Reopening via email and social media. I thank you all for your continued support during an important transition time for us! Oh I did want to mention that we made some Liquid Black Soap. We have a limited amount available this weekend. Thank you to everyone for your time, support and patience! Don't forget to follow us at the links below to stay updated.
Take 25% off sitewide with free shipping over $40. Use code: "endofyear". Last deal before we shut down until early 2014! Deal ends Monday, December 16 at midnight. Please allow a minimum of 1-2 weeks for shipment.
To my wonderful customers:
2013 has been a challenging year for me. With the pregnancy and birth of baby boy, there were a ton of things that I aspired to do but lacked the time, energy or assistance to bring to you. Not to mention I was out of African black soap and Shea butter for most of the year. This was the first time this has happened in the entire 7 years I have been in business. I know when to concede and right now, I need to take a mini break to get things together and come back rolling. Many of you are used to fast shipping times and superb customer service from me. I have to admit I have been slacking over the last few months and this is simply unacceptable to me.
In my current situation, I am really slow in regards to making product, filling orders and responding to both phone calls and emails. This will be improved along with an updated website experience, new reward and loyalty programs along with a few other suprises. I am committed to making sure that we are back on track when we come back to you.
For the first time ever, I am shutting down the website and discontinuing orders in an effort to not only catch up on backorders, but work on many of the things that have been put aside for the last year. I will take this time to work on new and improved products and offerings available in early 2014. I will also secure another Ghanaian importer to make sure I have quality black soap and shea butter again. In that effort, Duafe Naturals will be offline until early 2014 and will return with a transformed website and company offering exciting unique products, a few fan favorites, an updated website experience with useful tips and information, a reward program and more! Look for a Grand Re-Opening with an awesome sale to boot!
VIP customers, we will also be improving your program. If you have any special orders, I can still fit those in just send me an email. Just remember that I am using this time to catch up so there will still be a wait. ALL current orders and backorders will be worked on and shipped out as quickly as possible. We will not re-open the website until every order is filled, all customer inquiries answered/handled and all old and new products have been updated and ready for shipment.
I would like to wish everyone a Happy Hanukkah, Joyous Kwanzaa, Merry Christmas and overall happy holiday season. Please do me a small favor and respond to a brief survey about the products you will miss the most and those you would like us to keep. You can find the survey here.
I will keep you posted about our Grand Reopening via email and social media. I thank you all for your continued support during an important transition time for us! Oh I did want to mention that we made some Liquid Black Soap. We have a limited amount available this weekend. Thank you to everyone for your time, support and patience! Don't forget to follow us at the links below to stay updated.
Take 25% off sitewide with free shipping over $40. Use code: "endofyear". Last deal before we shut down until early 2014! Deal ends Monday, December 16 at midnight. Please allow a minimum of 1-2 weeks for shipment.
Healthb4Length
New Member
Finally got my Purabody order! Patiently awaiting my SSI and Brown Butter Beauty.
prettyinpurple
Well-Known Member
prettyinpurple
Well-Known Member
Oh and I got my Brown Butter Beauty package today yay!
Bask should arrive on Monday, just got accepted for shipping this evening.
Bask should arrive on Monday, just got accepted for shipping this evening.
blackviolet
Well-Known Member
Came today
BASK
whiskey soak
yam
Delivered yesterday
Texturemenaturally
orange/tangerine conditioner
HH
Pink lemon berry
mango colada
received last week
Shescentit
Blueberry Co wash
Juicy Berry leave in moisturizer
Forgot to post, got these last week
Duafe
Amla cream-2
Hope everyone gets there orders soon
Dang what happened to this post:
anyway I needmy last 2 items from cyber moday come on HH where's the carrot cake & deep C
HH
pink lemon berry
mango colada
Still waiting on HH...............last 2 things from
BASK
whiskey soak
yam
Delivered yesterday
Texturemenaturally
orange/tangerine conditioner
HH
Pink lemon berry
mango colada
received last week
Shescentit
Blueberry Co wash
Juicy Berry leave in moisturizer
Forgot to post, got these last week
Duafe
Amla cream-2
Hope everyone gets there orders soon
Dang what happened to this post:
anyway I needmy last 2 items from cyber moday come on HH where's the carrot cake & deep CHH
pink lemon berry
mango colada
Still waiting on HH...............last 2 things from
Last edited:
cutenss
Well-Known Member
Duafe Naturals needs their 
kicked. And I do not care who thinks what of that. She is saying to me: "I know I had orders but I refuse to ship in a timely manner. I prefer to be on CP time. But I need a little more money, so I am going to get it from you, by telling you that I am having yet another sale, before I break camp for a while." 
Dueces.
kicked. And I do not care who thinks what of that. She is saying to me: "I know I had orders but I refuse to ship in a timely manner. I prefer to be on CP time. But I need a little more money, so I am going to get it from you, by telling you that I am having yet another sale, before I break camp for a while." Dueces.IDareT'sHair
PJ Rehabilitation Center
cutenss Hibiscus30
I just came in here to tell ya'll about that mess.
How you gone have another Sale and you folks out here hanging.
I was going to file a PP Dispute last week, but went back through my records and noticed I didn't use PP.
erplexed
I just came in here to tell ya'll about that mess.
How you gone have another Sale and you folks out here hanging.
I was going to file a PP Dispute last week, but went back through my records and noticed I didn't use PP.
erplexed
Hibiscus30
Well-Known Member
Girl!! That public announcement just add fuel to my fire of pissitivity! You gonna go public with that nonsense and I'm supposed to be okay with the fact that you got my $@mn money and telling me you still plan to take your sweet time. But forgot that she is selling goods collecting money honey and post some ole lame excuse as to why products are not out...but then...then announce yet a "blowout" sale!
Definitely a "never" purchase again list...I'm not loyal to vendors I'm loyal to MY money!!...and these vendors who have pending orders while posting yet another fabulous sale is on my "never purchase" list! Doggonit! IDareT'sHaircutenss
Definitely a "never" purchase again list...I'm not loyal to vendors I'm loyal to MY money!!...and these vendors who have pending orders while posting yet another fabulous sale is on my "never purchase" list! Doggonit! IDareT'sHaircutenss
IDareT'sHair
PJ Rehabilitation Center
@Hibiscus30
I will be letting them go too.erplexed
This is only my 2nd time purchasing from them, so it's easy for me to let them go.
Even though that Amala Frosting is thebomb.com
ETA: I sent another email yesterday, that was completely ignored.
I will be letting them go too.
erplexed This is only my 2nd time purchasing from them, so it's easy for me to let them go.
Even though that Amala Frosting is thebomb.com
ETA: I sent another email yesterday, that was completely ignored.
Hibiscus30
Well-Known Member
Girl they are ignoring emails uggggh! I'm too through with this vendor! I checked my account it has updated to "either already shipped or in final stages of preparation" well send me my stuff and stop playing around! I'm definitely done. This is my second and final order...no more of this can I stand! IDareT'sHair
IDareT'sHair
PJ Rehabilitation Center
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Hibiscus30
Well-Known Member
^^^ uggggh!! They not ready for primetime!!!
HanaKuroi
Well-Known Member
cutenss said:Duafe Naturals needs their
This is what really irks me. Do not have a sale without being ready. Do not have another sale without being done with the previous sale.
It is like robbing Peter to pay Paul. I'll take the
Money from this sale to pay for the previous sale. Then I'll have another sale to pay for this sale. I won't have any supplies or anything I need until after all the sales are over. Rinse and repeat.
I can't see any mentions on my IPhone. PM me if it is a must see. Allons y
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HanaKuroi
Well-Known Member
I need to start a rating thread for these vendors. Either by stars or numbers.
I am thinking of adding a poll or something.
I want to break it down into categories. Customer service, quality of product, shipping speed, how well the box was packed (bubble wrap, paper, peanuts) and price. ( I am sure I am missing something from the list.)
It seems as though the excuses from these vendors are piling up and getting out of hand.
If a vendor has 5 stars (*****) for quality, but 1 (*)star in shipping, and 1 (*) star in packaging this would help me tremendously. I would probably move on to a different vendor.
Vendors do lurk here. Some do value their business and want to grow and improve. This might help them as well. They can see how we rate them and how their competition is rated.
Basically, I want to check ratings before I read our extensive and well written reviews of products. If they have a bunch of 1 stars I can just skip them entirely and move on to a vendor more deserving of my hard earned money.
Eta: I was dreaming when I wrote this. Forgive me if it goes astray.
Eta2: I am really half asleep on my phone and will need to edit and clarify later.
I can't see any mentions on my IPhone. PM me if it is a must see. Allons y
I am thinking of adding a poll or something.
I want to break it down into categories. Customer service, quality of product, shipping speed, how well the box was packed (bubble wrap, paper, peanuts) and price. ( I am sure I am missing something from the list.)
It seems as though the excuses from these vendors are piling up and getting out of hand.
If a vendor has 5 stars (*****) for quality, but 1 (*)star in shipping, and 1 (*) star in packaging this would help me tremendously. I would probably move on to a different vendor.
Vendors do lurk here. Some do value their business and want to grow and improve. This might help them as well. They can see how we rate them and how their competition is rated.
Basically, I want to check ratings before I read our extensive and well written reviews of products. If they have a bunch of 1 stars I can just skip them entirely and move on to a vendor more deserving of my hard earned money.
Eta: I was dreaming when I wrote this. Forgive me if it goes astray.
Eta2: I am really half asleep on my phone and will need to edit and clarify later.
I can't see any mentions on my IPhone. PM me if it is a must see. Allons y
blackeyes31626
Well-Known Member
darn shame smh and Duafe was on my 'brands to try' list
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melisandre
Well-Known Member
MayaNatural
Well-Known Member
My Texture Me Natural shipped yesterday, I'll have it Monday.
Sent from my iPhone using LHCF
Sent from my iPhone using LHCF
IDareT'sHair
PJ Rehabilitation Center
@blackeyes31626
While my 1st order was incredibly slow, it came w/no cause for alarm.
Even though "I" felt it took longer than it should have.
This is time it's just ridiculous, because their Sale started before BF/Cyber Monday etc.......
I guess I'll have to find my Ayurvedic Delicious Delightful Whippiness elsewhere.
@Pompous Blue
Let me know if you re-up on that Amala Frosting Refill so I can drool.
While my 1st order was incredibly slow, it came w/no cause for alarm.
Even though "I" felt it took longer than it should have.
This is time it's just ridiculous, because their Sale started before BF/Cyber Monday etc.......
I guess I'll have to find my Ayurvedic Delicious Delightful Whippiness elsewhere.
@Pompous Blue
Let me know if you re-up on that Amala Frosting Refill so I can drool.
SoSwanky
Perfectly Posh...
I need to start a rating thread for these vendors. Either by stars or numbers. I am thinking of adding a poll or something. I want to break it down into categories. Customer service, quality of product, shipping speed, how well the box was packed (bubble wrap, paper, peanuts) and price. ( I am sure I am missing something from the list.) It seems as though the excuses from these vendors are piling up and getting out of hand. If a vendor has 5 stars (*****) for quality, but 1 (*)star in shipping, and 1 (*) star in packaging this would help me tremendously. I would probably move on to a different vendor. Vendors do lurk here. Some do value their business and want to grow and improve. This might help them as well. They can see how we rate them and how their competition is rated. Basically, I want to check ratings before I read our extensive and well written reviews of products. If they have a bunch of 1 stars I can just skip them entirely and move on to a vendor more deserving of my hard earned money. Eta: I was dreaming when I wrote this. Forgive me if it goes astray. Eta2: I am really half asleep on my phone and will need to edit and clarify later.
HanaKuroi I think shipping price should be in its own category as well, since it does take the fun out of things.
IDareT'sHair
PJ Rehabilitation Center
Hibiscus30
Well-Known Member
Not to mention I've paid more for shipping...silly me thinking it will be priority! Lol! Yeah after the supplies come in to make the darn stuff then ONCE it's made (who knows when...at the discretion of mixtress) then filled and packed...then because silly me have paid for that high(er) shipping on 3 products)I still have to wait for them to get a UPS label then wait again for it to finally ship (5days later) smdh!
IDareT'sHair my first order was slow but like you mentioned I wasn't all bothered too much then...but this is just too much! @pompousblue You were smart...when you do get your Amla it's enough to last a while.
IDareT'sHair my first order was slow but like you mentioned I wasn't all bothered too much then...but this is just too much! @pompousblue You were smart...when you do get your Amla it's enough to last a while.
IDareT'sHair
PJ Rehabilitation Center
@Hibiscus30
IKR? The 1st time I was thinking....Clawd this stuff is taking forever.
But I didn't pay much attention to it.
And it finally arrived and all was well.
This time, it's just unacceptable.
Epecially when you are having a "Blow Out" "Shut Down 2013 Year End Sale"
And then the long explanation was just a bit much.
And did nothing for me.
Just All the way around 'poor' CS. IMO.
However, I am happy for those that got their stuff in a half-way timely manner.
IKR? The 1st time I was thinking....Clawd this stuff is taking forever.
But I didn't pay much attention to it.
And it finally arrived and all was well.
This time, it's just unacceptable.
Epecially when you are having a "Blow Out" "Shut Down 2013 Year End Sale"
And then the long explanation was just a bit much.
And did nothing for me.
Just All the way around 'poor' CS. IMO.
However, I am happy for those that got their stuff in a half-way timely manner.
oneastrocurlie
Well-Known Member
I got my BASK yesterday which completed all the packages I was waiting on. Only disappointment was Hairitage Hydration. Never again with her. Everyone else I had no issues with.
I picked up my Darcy's today and she sent me two 8 oz bottles when I ordered two 16 ozs. I will send her an email and I know she will rectify it, but I just wanted everything to be done with. Now I have one more thing to do.
It has been a very looong day. There was a two hour wait to cross the border and all the Canadians rushing to that small town to shop caused so much traffic. It took 40 minutes to drive half a mile down the major road. Bellingham residents must hate us. I know I would. The package holding place had a line down the block. It took over an hour for it to be our turn and I open my package to see the wrong order. Thankfully, I had ordered other things or I would have had a breakdown right there.
It has been a very looong day. There was a two hour wait to cross the border and all the Canadians rushing to that small town to shop caused so much traffic. It took 40 minutes to drive half a mile down the major road. Bellingham residents must hate us. I know I would. The package holding place had a line down the block. It took over an hour for it to be our turn and I open my package to see the wrong order. Thankfully, I had ordered other things or I would have had a breakdown right there.
Pompous Blue
Well-Known Member
IDareT'sHair I had a temporary bout of insanity. When I found out they were having an end of the year sale, I started loading up my cart. It wouldn't let me check out with the free shipping. I X'd out and came over here to read that so-called apology....What the what???!!! What a lame excuse. People still waiting on products and you do another sale???!!!
My butt is puckered from the bad CS they're dishing out....So my sanity came back and I won't be re-ordering nothing....I now know that was a fluke I got my products in 9 days. I ain't 'bout waiting on no products from a vendor who don't care!!!
Hibiscus30 I have to thank @IDareT'sHair for her review of this product. This is what caused me to order from them. I got 4 jars of the Amla Frosting. I haven't tried it yet, but love the texture. And, yeah, that was my 1st and last time ordering from them.
HanaKuroi
Well-Known Member
Ogoma said:
She should eat the cost and send it to you Canadian post, and include something free and a discount. She can afford to. That is really, really inconvenient. I know where Bellingham is, that is where we catch ferries or ship our cars up in Alaska. That is so inconvenient to drive way to the border, cross it and then go back and declare stuff and get your car inspected.
Nooooo!!!!
I can't see any mentions on my IPhone. PM me if it is a must see. Allons y
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