PJ's who use online vendors....

[naturalgurl]

I didn't vote because I didn't see the choice I'd do and have done. I ask that they ship the correct item immediately and they pay to have the incorrect item to be sent back to them. Nine times out of ten the incorrect item is something I wouldn't use. I ordered some coconut oil and flax seed oil and they sent me Jason's organic shampoo(I don't use shampoo anymore ). I sent the package back COD and they sent my correct items to me.

 

[clever]

sounds like a classic case of cya! her feelings this is business! I feel ya, on the exam part. I would have had to tell her about herself too.

Its all good my curls are luxurious today with or without the missing product

 

[jasmin]

Quote:
Originally Posted by jasmin
I would expect them to ship out the correct product or the product that they forgot to put in the package. I would want to keep the incorrect product unless they want it back and if they want it back they have to send me the shipping label. I'm having this problem with beautyofnewyork right now. They rather just credit me than ship me the product. The second time they forgot an item (and it was a big one) they said it was out of stock and I bet they lied about that. They just didn't want to have to pay for shipping of the products they forgot.

I've never had this problem with them...I don't know, depending on what it was, I might not care as long as I got to keep the item received and dollar for dollar it was the same value. If the money is credited, it can just be re-ordered. That's a tough one and my mood would probably determine my response.

I still like beautyofnewyork. I just reorder the product a day ago but I know they had the product. They just rather credit back then send the order I need.