Suggestion Phew, I was on the outside lookin' in...

[Leesh]

For 5 days! For some odd reason my recurring payment was due on the 22nd, it was paid, per my Paypal and my Bank account, but I was still downgraded to a "UnPaid Subscriber". And because I don't know anyone personally here, all I could do is email, email, email and email. As a "USer" you cannot so much as "PM" anyone, not even a "Moderator". So all I could do was wait, and wait and wait for a response. I suggest that if you were once a "Paid Subsciber" you should at least have an option to contact someone on the "Upper Floor" to help in a situation like this. At least a "PM" or something. I seriously felt like I was on the outside looking in. I felt as tho I had no voice. Definately not a good feeling after being in a community for a few years and you've gotten comfortable.
But in any case, I really think you all should look into a better means of contact when things like this happen. Just food for thought!

 

[virtuenow]

I agree with you. I was shut out for a few days too and it felt pretty bad. However, It just so happened someone emailed me pretty fast; but the wait felt like forever. You are definitely on the outside. I get nervous thinking about subscription renewal time; thinking something may go wrong with the transaction again

 

[faithVA]

I agree. There should be some contact for technical support. I did put in the ticket as recommended but it took days to have my log in re-instated. With the number of paying members on the board, it seems as if basic technical support would be provided every day.

 

[Leesh]

@virtuenow & @faithVA, Ok, So I'm not crazy! I thought maybe I was overreacting. It felt really weird, like your were all of a sudden shut out and the folks on the inside could no longer hear you. I think it was mainly because you can't reach anyone once your out. All you can do is wait for a reply. So your actually just wondering if someone is working on it. It wouldn't be so bad if you were still able to contact a "Higher Up", at least a Mod.
I tell you, they should really rethink how they handle these situations. erplexed

 

[faithVA]

@virtuenow & @faithVA, Ok, So I'm not crazy! I thought maybe I was overreacting. It felt really weird, like your were all of a sudden shut out and the folks on the inside could no longer hear you. I think it was mainly because you can't reach anyone once your out. All you can do is wait for a reply. So your actually just wondering if someone is working on it. It wouldn't be so bad if you were still able to contact a "Higher Up", at least a Mod.
I tell you, they should really rethink how they handle these situations. erplexed

No you aren't crazy. I was irritated. It was the weekend, and I had just started new threads. I could see them and people asking me questions but I couldn't say anything. The only thing that helped take my mind off of it was the hurricane. The power went out so I didn't have any access at all. That was a good thing because I otherwise would have been much more upset.

 

[Leesh]

@faithVA, Ok! Thank You for lettin' me know I ain't some kinda crazed stalker.
It's sorta like you've grown accustomed to being ina certain place with certain people, some you can say are associates, that you converse with daily. And all of a sudden it's snatched away! And not only that, but it's like you can't be heard, like you've become invisible. It's really a weird feeling. I'd much rather take breaks on my own accord. It being an option is a whole nother thing.