Azul, I'm sorry that this happened to you. I'm frankly very surprised and appalled that this happened.
I've only recommended her on this site and to others because of the way she permed my hair and the other patrons that I've seen come to her. This woman was the "star stylist" at another salon. She had so many clients she left to open up her own shop. She also has people drive 4-8 hours to ge their hair done by her. I would have never thought she would do anything like this to anyone..
As for the perm that you used, I've never heard of it. Nor did I know she used it. She holds a lot of her higher end products like Nexxus, Affirm & Keracare and also some of the Dominican products that she uses in the front, side closet or in the back room. I've never seen that perm used before; only Mizani, Affirm, Motions (which I used to use), Revlon and Creme of Nature. I cannot speak for no-lye perms like the one you used but I have seen her use Gentle Treatment etc.
As for my hair, I was going to her only for touchups and on the rare occasion for hairstyles. I don't want to come across as arrogant, but my hair is a result of MY hard work just as YOUR hair is the result of YOUR hair work. The stylist herself did not do anything to my hair other than touch ups to help me attain or retain any length. Needless to say that isn't reassuring if a touch up doesn't go well and hinders your growth.
Recently, I complained about her trimming my hair too much, keeping at the same length. If it wasn't on this board, it was over at BHCAB. Before I moved to Winston-Salem, I did get a touch up from her, but not a trim, and it did go well.
Although my hair was under-processed from using Motions relaxer, I didn't have any problems with her touch ups. I would also base my scalp (with her or any other stylist) before getting a touch up with Vaseline or hair grease to help prevent scalp irritation---not that I think that would have prevented your experience, but I am just trying to, I guess, figure out why my experiences with her were so different from yours.
Also I know of two other people that I recommended her to and as far as I know, they weren't any complaints about her service. I had no reason to think that anyone, including you, would have a problem.
Again I am sorry that this happened and I wish you all the best. I am sure your scalp and hair will be restored soon with all of the knowledge you have already and at your disposal with the boards. So many women are not as lucky.
I think there are lessons here for all of us, including myself. We can only judge a stylist on the technique they apply to OUR OWN hair; not the way someone else’s hair looks. When it comes to any sort of hair treatment, in particular, chemical applications, WE MUST speak up and make demands and requests for our hair.