CoCoEspresso
New Member
Okay ladies...
I am planning on doing a touch up tonight so I had to make a quick run to Sally's BSS to gather a few necessary items. I like Sally's because it's convenient, reliable and they sell quality products. I try to frequent Sally's moreso than other BSS because I don't really trust their products.
Anywho, I entered the store and greeted the ladies in there. I walked down the aisle where one of the workers was arranging the shelf. She asked if I needed help, but I said no because I knew where everything was located. Plus, I'm one of those kinds of people who will ask someone for help as a very last resort. Well, I came to the Motions section and was looking for the neutralizing conditioner. I kept scanning the shelves, but to no avail; I couldn't find it. I thought to myself, "Maybe it's right in front of your face, but you aren't looking hard enough. I'll come back." So, I went and got the rest of my items and came back. As I neared the Motions section again, I passed another associate who asked if I needed help. I replied, "Yes, I am looking for the Motions Neutralizing Conditioner." At this point, she looked at mean as if I had grew horns
and said, "Neutralizing conditioner? Don't you mean neutralizing shampoo." I said, "No, I mean conditioner. Motions has a neutralizing conditioner." "No, there is no such thing." "Yes, there is. I have heard several people (LHCF ladies) say that they have used it." "Are you sure that they used the correct terminology? A neutralizer stops the action of the relaxer." "Yes I know that. It's a neutralizing conditioner." " I have never heard of that before. I mean never." "Well, I have heard a lot of people say that they have used it." "We don't sell that here. Are you sure that its a conditioner." "Yes. I'll just look around somewhere else." Then, I proceeded to check out and leave.
Can you guys believe that? She was questioning me and trying to make look stupid. The whole time I was shocked. I just plastered a smile on my face and remained calm. I was polite because she was my elder,but the whole time I was thinking, "**** UP, **** UP, **** UP!!!!"
It's enough that I encounter flack when I express a dissenting opinion at the hairdresser, (which is why I stopped going) but at Sally's when I'm just making an inquiry?
Now I am on a quest to find it. Does CVS sell it? I need it for tonight so I cannot order it. I appreciate any help.
I am planning on doing a touch up tonight so I had to make a quick run to Sally's BSS to gather a few necessary items. I like Sally's because it's convenient, reliable and they sell quality products. I try to frequent Sally's moreso than other BSS because I don't really trust their products.
Anywho, I entered the store and greeted the ladies in there. I walked down the aisle where one of the workers was arranging the shelf. She asked if I needed help, but I said no because I knew where everything was located. Plus, I'm one of those kinds of people who will ask someone for help as a very last resort. Well, I came to the Motions section and was looking for the neutralizing conditioner. I kept scanning the shelves, but to no avail; I couldn't find it. I thought to myself, "Maybe it's right in front of your face, but you aren't looking hard enough. I'll come back." So, I went and got the rest of my items and came back. As I neared the Motions section again, I passed another associate who asked if I needed help. I replied, "Yes, I am looking for the Motions Neutralizing Conditioner." At this point, she looked at mean as if I had grew horns
and said, "Neutralizing conditioner? Don't you mean neutralizing shampoo." I said, "No, I mean conditioner. Motions has a neutralizing conditioner." "No, there is no such thing." "Yes, there is. I have heard several people (LHCF ladies) say that they have used it." "Are you sure that they used the correct terminology? A neutralizer stops the action of the relaxer." "Yes I know that. It's a neutralizing conditioner." " I have never heard of that before. I mean never." "Well, I have heard a lot of people say that they have used it." "We don't sell that here. Are you sure that its a conditioner." "Yes. I'll just look around somewhere else." Then, I proceeded to check out and leave. Can you guys believe that? She was questioning me and trying to make look stupid. The whole time I was shocked. I just plastered a smile on my face and remained calm. I was polite because she was my elder,but the whole time I was thinking, "**** UP, **** UP, **** UP!!!!"
It's enough that I encounter flack when I express a dissenting opinion at the hairdresser, (which is why I stopped going) but at Sally's when I'm just making an inquiry? Now I am on a quest to find it. Does CVS sell it? I need it for tonight so I cannot order it. I appreciate any help.
Really, I'm not that offended, just a little annoyed. I'll have to leave work a little earlier and try another Sally's. If that doesn't work, then I'll try a BSS.
that is really sad, and funny at the same time 
well at least you can call around to find it somewhere else. i love sally's and i've always found their salespeople really friendly and informed. (even if not too the level of the info on hairboards
.. they're still really helpful. sorry this happened to you, but i'm sure you'll find it somewhere else. motions products seem to be pretty mainstream nowadays.
