EBAY DREAM HAIR SAMPLE UPDATE:
I'm pasting my exchange with the ebay seller, below. The first email is at the bottom). The seller has a feasible but somewhat unsatisfactory (to me) explanation for the difference between the products. I really hate making accusations without solid evidence (after all, I can't
prove the seller altered the product) so I'm going with my gut feeling and dropping the matter.
I'm also telling myself to conduct my future transactions more wisely (e.g., sealed products only...)
********
I can understand your concern but I will tell you that we are not putting anything inside these bottles. I use this product also and I know for sure they can change color from one batch to the other.
Consult a hair dresser about the batches and you will see I am right.
If you don't believe it well what can I say.
We sell these keratins and we get them from the distributor in florida and I would never alter anything like that. I am a certified beautician and I would never sell nor apply a product that would ruin someone's hair. Dream hair is not fully thick nor watery.
I was wondering how did your hair turned out since you used it.
I can assure you that what it was inside that bottle was 100% dream hair product.
About the expiration, they have a shelf life of 12 months. When they are sold I rebottle them from the 32oz bottle so they are fresh all the time.
I am very careful of these 4oz bottles, I use a pump to take it out and weigh them so you get a little more than 4oz.
thank you
(seller)
--------------------------------------------------
From: "Lilikoi" <
[email protected]>
Sent: Thursday, December 10, 2009 4:36 PM
To: "Ebayseller" <
[email protected]>
Subject: Re: Item #___________, Dream Hair Brazilian Keratin Treatment Moroccan 4oz
> I am not trying to "just get money" or get something for nothing. I've been buying from ebay for many years and have maintained 100% positive feedback because I keep my end of the deal. This is not a malicious or frivolous complain. I DID notice the difference between your product and that from the manufacturer. Your explanation (different batches) may or may not be accurate, but I have no way of proving that. Is there any possibility that the product is expired?
>
> With respect to returning the product, I explained that I had used some of it, so were I to return it to you at my expense, would you then tell me I couldn't get a refund because it's used?
>
> I HAVE given you the benefit of the doubt. That's why I didn't jump the gun and escalate this issue without first communicating with you. But please understand that right now I'm not completely satisfied with this transaction.
>
> "Lilikoi".
>
> --- On Thu, 12/10/09, Ebayseller <
[email protected]> wrote:
>
>> From: Ebayseller <
[email protected]>
>> Subject:Item #________, Dream Hair Brazilian Keratin Treatment Moroccan 4oz
>> To:
[email protected]
>> Date: Thursday, December 10, 2009, 9:57 AM
>>
>>
>> > Hello
>> > We get the products directly from the manufacture in
>> Florida. We have these sample bottles so people can
>> try the product because the factory does not make smaller
>> versions only 32oz.
>> > We do NOT alter nor dilute any of our products in any
>> form. It is very sad that you come and accuse us of
>> selling Altered products. The colors can vary as you
>> may not know when they make the products they make different
>> batches. I have been selling keratin for a long long time.
>> > All of our products are 100% original and we do NOT
>> ALTER any of them.
>> > As stated before these products come from the
>> distributor in Florida. They come to me sealed and I
>> personally rebottle them to have them as samples of 4oz so
>> people that do not want to pay
>> > the full price of the 32oz bottle can have access to a
>> smaller amount.
>> > It is too bad that people can come and accuse somebody
>> as others do just to get money or get more product from us.
>> > If you want a refund send the unused bottles back ,you
>> would have to pay for the shipping for them. If the product
>> comes in some way different as we send it to you
>> we cannot give you a refund for it.
>> thank you
>> >
>> >
>> >
>> > --------------------------------------------------
>> > From: "lilikoi" <
[email protected]>
>> > Sent: Wednesday, December 09, 2009 11:56 AM
>> > To: ebayseller<
[email protected]>
>> > Subject: Item #________, Dream Hair Brazilian
>> Keratin Treatment Moroccan 4oz
>> >
>> >> I bought this Item (#220500564664 Dream Hair
>> Brazilian Keratin Treatment Moroccan 4oz) from you recently.
>> I paid immediately and left you positive feedback because
>> the item was shipped promptly and I thought I was getting
>> what I paid for. However, I just received a full size bottle
>> of the same product directly from the manufacturer and it
>> became apparent that the sample I got from you has been
>> adulterated. It is thiner and lighter in color than the
>> original product and has a different pH. It appears to have
>> been 25-30% diluted with water.
>> >>
>> >> This product is used in a hair treatment process
>> that uses very high flat iron temperatures. The product is
>> supposed to protect the hair from heat damage. The potential
>> for ruining somebody's hair by selling diluted product
>> (without stating so) is unconscionable!
>> >>
>> >> I am very disappointed and would like to give you
>> an opportunity to correct this before I revise my feedback
>> or escalate this to a dispute. I would like to be reimbursed
>> for my payment of $43.10 as soon as possible. If you want me
>> to return the unused portion of the product, I would do so,
>> at your expense.
>> >>
>> >> Thank you,