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Cellophane protects your hair. What else did she do?Sorry to hear about your mom. What's a cellophane?
Thanks, I should have tried to google it firstCellophane is a rinse by Sebastian.

Cellophanes and rinses are generally safe to use after chemical services. Maybe the relaxer wasn't rinsed out completely?

How long after the relaxer + cellophane did her hair break off? How much broke? I would love to help her out.