Okay, I've moved a few times in recent years and had some HORRIBLE experiences. So my feedback may be considered a little bit "extra" but hey...its what I do. I always have at least one consultation prior to actually allowing them to do my hair.
First, I begin by telling them I am on a very specific journey to GROW my hair and that I take excellent care of my hair. I feel like if they know how protective I am about my hair and my length, they will be less likely to jack it up!
- I usually follow that up with that I don't want to feel like I am micromanaging you, but I explain that I've had several bad experiences so I don't want to leave anything up to chance. That way I don't feel awkward about all of my other instructions and questions.
- I always ask their trimming practices. Are you a conservative trimmer? I explain that a trim is ALWAYS about an inch and if at any time they feel more needs to be removed they need to communicate that with me and not just do it. I usually say (and I quote) "I never EVER should be suprised when I see the results of a trim"
- I ask what products they use, if their services always include a deep condition, the prices, how many times they shampoo. If they rollerset proficiently (I explain that I prefer not to use direct heat). I ask which days are usually the slowest (I mention that I've stopped patronizing salons because their services took entirely too long). I ask if they protect my previously relaxed hair, if they base before a touch up, I stress the importance of not overlapping.
- I also ask about their experience. Where they went to school, if they participate in continuing education, and I just ask questions to get an overall feeling for if they have "healthy" haircare practices.
Like I said, I've had some HORRIBLE experiences...so I don't feel badly about how many questions I ask or how specifically. But I find those that are tolerant to me asking all these questions are the ones that are most conducive to following my instructions and granting my requests. I have no time to deal with an attitude when it comes to me and my hurr!