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A lot of people here use the shampoos - specifically the extra-moisturizing version. It comes in the white and green bottle with the yellow top or a yellow bottle with green writing. I've used the serum and the setting lotion also. The setting lotion was your basic run of the mill setting lotion. The serum be used as a finishing product to smooth down frizziness or flyaways, but I wouldn't recommend it for softening or moisturizing. I didn't notice any extra special shine either.
I use Cream of Nature Moisturizing Conditioning Shampoo and I love it! Some people say it leaves a build-up on the hair but I've never noticed that. It leaves my hair really soft.