BLACK FRIDAY 2012 SALES "PLEASE POST HERE" HAIR CARE PRODUCTS

Re: BLACK FRIDAY 2012 SALES "PLEASE POST HERE"

Pompous Blue said:
I meant to post this last week when I received my order. She honored the price of $12 for the 16 oz conditioner. With shipping, that was 50% off. I'm so happy. She has good customer service.

Unlike Afroveda. Had a customer svc issue with her. Paid $10.95 for shipping (Nov 10 order -8 products). When it arrived Mon, Dec 3, it had an $18.05 postage due stamp on it. $29 for postage???!!! There was no previous correspondence or anything to let me know that postage would be more than what I paid for with my order. Had the P.O. send it back. Wrote her about it, she caught an attitude. I had said long time ago I would never order from her again and against my better judgement, I placed an order. This was my last time ordering from her!
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I have never seen this happen before. What was she thinking????

I have never ordered from her and I am probably never going to do so.
 
If I wait too long for a product, I find it hard to order from that vendor again. No matter how much I like the product, if it takes them too long to ship, it turns me off ever dealing with the company.

My enjoyment of a product involves the whole experience from ordering to use.
 
Imoan said:
Still waiting on DB, and 3 vendors to ship items that where missing, NOT trying to rant, but I am NOT feeling too pleased with a few new/old vendors presentation, and quality of products sent, and cs, I had 2 vendors promising to send out items that was NOT mailed, contact 2 just to find out if missing item has been mailed out yet only to find out my stuff has NOT been mailed out and another promise to send it out on Monday 12-10-12, 2 items I rec'd had NO lablels on jars, and one item had hair and dirty smudges on white top...
I hardly ever complain or fuss but this has NOT been a good BF/Cyber Monday 2012 Haul for me.
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See this right here is why I am not going to bother with some of these vendors.

How can you use something if you don't know what it is? Then they sent you something with hair on it?

You have missing items? They have no quality control.

I hope you are made whole soon!

I am mad for you!
 
Why can't these vendors put a cap on how many items they will sell?When they have met it then they are sold out. Don't take on more than they can chew. They are simply greedy and bad at business.

I don't like bad CS.

Some of these vendors seem like they are just throwing stuff in a jar, not even knowing what is in there.
 
Re: BLACK FRIDAY 2012 SALES "PLEASE POST HERE"

*Frisky* said:
You have got to be kidding me!! Wth did she send a living room set! I would be beyond livid. A large flat rate box is only like 15.00 to mail and 8 products should be ok in that. Plus she should of picked up the remaining 5 bucks or whatever it was because she didn't calculate correctly from the get go.
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*Frisky*
It was reprehensible!!! I was livid!!
I remember one time I ordered from myhoneychild.com during her BF sale. Shipping was not calculated at check-out; so, I thought it was free. She emailed me a couple of hours later to let me know shipping would be $8.95 and it was not calculated at check-out because of a glitch. She offered to cancel my order if I did not wish to pay the additional $8.95 for shipping. I said I would pay it and she sent me a PayPal invoice. No muss; no fuss!!!

Why couldn't Afroveda have done the same thing? In her correspondence to me she said she found out it was additional shipping once my pkg was ready to ship. Huh???!!! And she couldn't email me and let me make the choice to pay it or cancel my order??!! What a ditz....Unbelievable!!
 
so i just got a black friday update from darcy's saying my order is complete. hopefully they'll be shipping it soon.
 
Ogoma said:
I have never seen this happen before. What was she thinking????

I have never ordered from her and I am probably never going to do so.
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Ogoma It was just plain stoopid!!! She said in her email I shouldn't have sent the package back 'til she could try to figure out what had happened since she had printed and mailed out 50 pkgs. and I was the only one who complained about postage due. Are you kiddin' me? She's been doing this for a long time and keeps getting it wrong!!

BTW, the pkg was a brown box and not a flat-rate box.....Wonder why she doesn't use flat-rate. Has she gotten sideways of the P.O.? And they restrict her somehow. She said she weighed my pkg and new postage was $18.05.

I didn't answer her email because it was rife with excuses, blame and downright stupidity. I let my CC company handle it.
 
I have NO problem waiting for my stuff if on the Vendors site it tells me specific rules about processing etc... example via DB~ We ship all orders via USPS Priority Mail or USPS Parcel Post (depending on location) and will provided you with timely email communication and delivery confirmation when your order is shipped. USPS Priority Mail usually averages about 2-3 delivery days and USPS Parcel Post with Delivery Confirmation averages about 2-3 days as well. Please allow us 2-3 business days from the time you place your order to process & prepare your hair & skin care treats. All of our products are handmade FRESH to order every week to provide you with the best quality possible. Please allow USPS an additional 2-3 business days after our product preparation time (2-3 business days) to deliver your order. But when Vendors DO NOT follow their own rules and procedures and I get bad presentation and missing items... THATS what gets me mad. If Vendors tell me 10 business days thats what I expect, if its going to be LATER.. send me a friendly email letting me know and the option if I want to wait or cancel my order.. Thanks Have a nice Day....
 
Um. Darcy needs to hook me up with something extra for the wait. Still nothing...

Also when I got my hairitage she forgot the Shea butter hair growth label.
 
Got my bask stuff today (I'm in Europe), so that wasn't too bad of a wait for me. Everything was well packaged, and everything smells AMAZING. Did anyone else get a muscavado vanilla and pecan souffle body cream sample? I really hope it's something she'll start offering. I love how it smells.

My (body) Haul:

Plantain Spice Warming Body Butter
Whipped Custard- Lemon Beignet
Condensed Custard- Pineapple Ginger
Cocoa Nibs Scrub
Cupuacu Coco-Nilla Serum


Next sale I'll stock up on palm tapioca and the detangling milk.
 
Lord! I'm sorry this happened to you all who still haven't received your stuff. I ordered from a few places and left the rest alone. I got my Shescentit order a couple days ago and I think I ordered the other stuff from Sage and Oyin.

I hope you guys stuff comes soon. :bighug: I know how frustrating it can be.
 
i received my order from Lilla Rose. I am a satisfied customer. The post office changed my zip code and the order was delivered to someone else. I sent an e-mail to my representative on Friday evening. She responded back to me on Saturday morning. A new order was processed and sent via UPS and delivered to me today. In addition the owner included an additional Flexi Clip for my troubles. I am so appreciate to them because they value customer service. When they became aware of my problem they took immediate action to resolved the matter. Excellent customer service.
 
Imoan said:
Still waiting on DB, and 3 vendors to ship items that where missing, NOT trying to rant, but I am NOT feeling too pleased with a few new/old vendors presentation, and quality of products sent, and cs, I had 2 vendors promising to send out items that was NOT mailed, contact 2 just to find out if missing item has been mailed out yet only to find out my stuff has NOT been mailed out and another promise to send it out on Monday 12-10-12, 2 items I rec'd had NO lablels on jars, and one item had hair and dirty smudges on white top...
I hardly ever complain or fuss but this has NOT been a good BF/Cyber Monday 2012 Haul for me.
Click to expand...

If u don't mind, who sent u dirty mislabeled products? I need to add them to my do not buy list. That is so disgusting and shows a real lack of pride. Smh that is so crazy
 
DDTexlaxed

Buy from an online dealer like sagenaturalceuticals or curlmart. I have never had an issue with them. You can buy several brands and once and save on shipping!
 
I’m really surprised by the stories involving Darcy’s Botanicals because she has always extended stellar service. However, the thought of anyone receiving dirty, mislabeled and missing products is disturbing because it’s indicative of poor quality control protocols, and possibly unhygienic work conditions. Sorry, but no one deserves that kind of BS.

Thankfully, I didn’t order anything from her line this BF/CM. I hope everyone is able to get their issues resolved in a satisfactory manner.
 
IDareT'sHair said:
@Pompous Blue

Blue...Gurl...That is Terrible.:evil:

Hmp.:ohwell: I am at a loss for words.:censored:
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IDareT'sHair Guurrrlll, it was unbelievable......She still hasn't learned. She lamented in her email how she was a "small company" and mistakes can be made.....Are you kidding me???!!!! She makes more mistakes than get it right!

The last time I got some Miss Bhree Buriti Ultra Hydrating Hair Cream was when we did that swap in 2010. I thought enough time had passed to allow her to get her act together. Took a chance in July and tried to order from her. She kept messing up the invoice, so I canceled that order.

Got the email for the Nov. 10 - 11, Pre-BF, 35% off sale. Thought it was safe to order since I wouldn't be in the BF stampede....WRONG!!!!

But on a positive note: Sage, CurlMart, Myhoneychild, Oyin, Hennsooq and Darcy's had quick shipping and reasonable shipping rates. And I still sing the praises of Darcy's honoring the $12 for the 16 oz. Pumpkin seed conditioner + 25% off....How sweet!!!
 
Pompous Blue

Blue...You know You Haul BIG! So, I know how frustrating that is. :ohwell:

She's definitely going to miss the business.

Am I the only one that has a problem with Vendors having "Sales" before they complete orders from the 1st Sale?:rolleyes:
 
Re: BLACK FRIDAY 2012 SALES "PLEASE POST HERE"

Pompous Blue said:
Unlike Afroveda. Had a customer svc issue with her. Paid $10.95 for shipping (Nov 10 order -8 products). When it arrived Mon, Dec 3, it had an $18.05 postage due stamp on it. $29 for postage???!!! There was no previous correspondence or anything to let me know that postage would be more than what I paid for with my order. Had the P.O. send it back.Wrote her about it, she caught an attitude. I had said long time ago I would never order from her again and against my better judgement, I placed an order. This was my last time ordering from her!
Click to expand...

Now, see, this right here.....:nono: Unbelievable. And she is straight crazy for catchin attitude. :ohwell:
 
IDareT'sHair said:
@Pompous Blue

Blue...You know You Haul BIG! So, I know how frustrating that is. :ohwell:

She's definitely going to miss the business.

Am I the only one that has a problem with Vendors having "Sales" before they complete orders from the 1st Sale?:rolleyes:
Click to expand...
IDareT'sHair
That's what I was trying to say! I thought by getting in on the Nov. 10, 2012, sale her propensity for screwing up orders would be minimized....NOT!!!

She had a BF sale, too....When I didn't get my order before Thanksgiving, I knew I was in trouble.

So, yeah....I hate when these vendors have back-to-back sales and can't get the orders out in less than 4 - 6 weeks!!!!
 
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