I've been going to Penny's for the last fifteen years. I went in Savannah, Ga, and now in Virginia. Every stylist is different, just like in any salon. The hours are good. They never overbook. My service was usually just over $100 for relaxer, and trim.
The store changed its policy about a year ago for compensating the stylists, and they ended up losing a lot of the experienced stylists. I just decided that I am going to try to do this myself, but depending on the results, I may end back at Penny's.