Afroveda - what's the 411/input please!

[ThickRoot]

If this thread already exists, forgive me I but I didnt' see it...

Ok, never was interested in Afroveda now I'm on the website everyday. Never mind that I'm not supposed to be buying anything right now. I hate this damn forum -- all you guys do is make me spend money.

Anyway, the product reviews I can sift through and try some things on my own but I have real concerns about customer service. I've been reading about long shipping wait times and waiting weeks and weeks for replies to emails. That will not work for me. I can wait on a package probably, but not being able to communicate with the seller will make me nuts.

So, I need to know if the bad customer service experiences were the exception or the norm? A few isolated cases, or is this just how this seller does business?

I'm concerned with customer service -- replies to emails and such, and shipping. If you have a favorite product you think I should try you can tell me about that too omg

 

[ms.blue]

I only ordered once and I believe it took more than a month to get my stuff and when I did receive my package, I actually forgot about ordering from them. Imo, the wait was not worth the products itself. I liked the smell of the cocolatte and the twisted butter but cocolatte smelled real weird when out in the sun. The twist butter is good for a very soft hold but I don't think I'll purchase from them again.

 

[ThickRoot]

**bumping**

 

[Mom23]

I ordered from them on July 27th. I have not received my shipping e-mail yet. She does say allow 14 days for processing and shipment, but like ms. blue said, once I do receive my order I probably won't order from them again. I really like to receive my items in at least a week, and this is a little to long to wait for my products.

 

[originalone]

I really like the Shea Amla butter cream and the shipment was reasonable. I think for the product and price waiting was ok for me. I think the normal turn around is 2-3 weeks which is too long but her prices are really good and the amount given is even better IMO.

 

[deborah11]

It took 2 weeks for me to get the products. Once I received the products there was a problem with one and customer service responded immediately and took care of the problem in a way that exceeded my expectations. They were very apolegetic and sent me a larger size product to replace the smaller one that was damaged, at no cost to me. I found the customer service outstanding. I love the products and would order from them again, without hesitation!

 

[ThickRoot]

**bumping**

Afroveda devotees, I know you'll are out there!

 

[Evallusion]

I can't speak on customer service issues but I have tried 3 products:

PUR Whipped Jelly: Absolutely love it. Nothing can slick this thick 4b hair down like this stuff...leave little to no crunch and smells DIVINE (think vanilla w/ light coconut)

Shea Amla Cream: Hate it...smells HORIBBLE and does NOTHING for my hair.

Curl Define Cream: Its "Aight". Smells okay...doesn't do anything spectacular.

**Most of her products contain shea so if you don't like shea...

 

[ThickRoot]

Shea works very well in my hair not worried about that, I'm more worried about the aloe vera.

 

[Kurlee]

service is good
shipping expensive outside the US
shea amla is the best moisturizer EVER; nice smell and a little goes a long way
curl define works wonders
whipped gelly was just so so for me
cocolatte was good; yummy smell but not as moisturizing as shea amla

will definitely order again

 

[DDTexlaxed]

I am in love with the shea amla, pur whipped gel, and curl define! I can't recommend these products enough. Funny thing is that they work great on my relaxed hair, as well! The whipped gelly gave me the best wrap I've ever had! The shea amla also cured the peeling skin I had on my hands. As far as other natural products, the price of Afroveda is still better and you get more value for the buck. I realize shipping time can be a little longer, but I intend to re order before I run out. I had one mistake in my order, but she sent it to me in the next order without me asking for it. I was given a different product for free.

 

[DigitalRain]

I use the Shea Amla Butter Cream I love it. It does kind of smell like incense, so you don't like the smell I'd say try another product.

 

[DDTexlaxed]

I believe they also got new products without scents. I prefer the scents anyway.