A new line that looks delicious: hydroquenchsystems

Pompous Blue said:
SHIPPING STATUS - August 9th electronic notification has FINALLY advanced to acceptance by the P.O. 8/13/12. Expected delivery August 16.

That'll make 3 weeks to receive my 7/23/12 order and 2 wks to receive my 8/1/12 order. Don't know when to expect my 8/2/12 order.

BUMMER!!
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Pompous Blue said:
@IDareT'sHair Yep, I'm in shipping he!!

That's what I get for liking something and running out of it!!:cry2:
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Yeah, I quoted myself.

I'm still in shipping hell!!!

I did not receive my pkg 8/16/12. I received one package today instead of two like she said she had sent. Thought they were the 7/23 and 8/1 orders. I received two USPS shipping notifications from her and realized I was duped. The 2 notifications had the same shipping numbers. I received a partial shipment of my July 23rd order.

The July 23rd order had several full size Puttyfuls and 2 sample size ones (to give as gifts). I received everything but the full size Puttyfuls. I know I can use the samples now but I don't want to dip in and out of it. I wouldn't want anyone to do me like that.

No word yet on my 8/1/12 and 8/2/12 orders. My, my, my.....I have a headache just thinking about it.

Imma have to convo her again.....I didn't think USPS would assign the same shipping #s for two different packages. I hope one isn't "lost".

Dang!!!
 
Don't want to put her bizzness out but I did send her a message and she responded last night! She's having a personal emergency and her niece is doing her shipping for her until she able to. Just keep her in your thoughts and hope she gets well soon! But definitely send a message about your other package bc the niece suppose to be on top of it!
 
HairPleezeGrow said:
Don't want to put her bizzness out but I did send her a message and she responded last night! She's having a personal emergency and her niece is doing her shipping for her until she able to. Just keep her in your thoughts and hope she gets well soon! But definitely send a message about your other package bc the niece suppose to be on top of it!
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Aw **** here we go.
 
From the FB page:

"Hello everyone. I apologize about the delay in some of your orders. This week I discovered a lump in my breast and had a biopsy. I haven't felt well since and my right side is very sore. I haven't been able to make products, but I'm over seeing my niece handling orders and mailing everything out. I'm almost positive I'm going to have to have some sort of procedure, if not surgery. If so, I'm going
to have to close down the Etsy Store for the month of September or 3-4 weeks while I recover. So, if you're almost out of product now's a great time to order while I have some help :) I'll open the store back up in October sometime after my recovery. Thank you everyone for your business and your well wishes. - Bianca"

EDTA: I didn't post this to be messy. I posted for those that aren't on FB.
 
Iluvsmuhgrass

Ms. Grass, you weren't being 'messy' at all. Thanks for posting it. I'm sure she wanted it out there.

I just pray we all get our orders w/o incident. And we can give her some time to deal with what she has going on.
 
Iluvsmuhgrass said:
From the FB page:

"Hello everyone. I apologize about the delay in some of your orders. This week I discovered a lump in my breast and had a biopsy. I haven't felt well since and my right side is very sore. I haven't been able to make products, but I'm over seeing my niece handling orders and mailing everything out. I'm almost positive I'm going to have to have some sort of procedure, if not surgery. If so, I'm going
to have to close down the Etsy Store for the month of September or 3-4 weeks while I recover. So, if you're almost out of product now's a great time to order while I have some help :) I'll open the store back up in October sometime after my recovery. Thank you everyone for your business and your well wishes. - Bianca"

EDTA: I didn't post this to be messy. I posted for those that aren't on FB.
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IrrationalThoughts

FYI (Bolded)
 
Shouldnt she stop taking new orders now, so that she can catch up??

Hope all is well and that I get both of my orders.
 
TopShelf said:
Shouldnt she stop taking new orders now, so that she can catch up??

Hope all is well and that I get both of my orders.
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@TopShelf

I thought that at first also, but she offered the Sale the entire Month of August.

So maybe she wants to finish the month out and close the entire month of September.

I agree w (bolded) I still have an order out there too.
 
My items came today. Ordered on Aug 4th arrived Aug 17th. :grin:

Strawberry lime conditioning cleanser- wasn't impressed at first but when I went to wash my hair out it felt clean and conditioned.
Coconut lime conditioning cleanser
Peppermint DC- made my scalp tingle and my hair soft but I think my hair prefers protein.
Coconut and Mango Rx mask
Greaseless moisture- Jury's still out...
free sample of hibiscus and pineapple mask
 
Babygrowth said:
My items came today. Ordered on Aug 4th arrived Aug 17th. :grin:

Strawberry lime conditioning cleanser- wasn't impressed at first but when I went to wash my hair out it felt clean and conditioned.
Coconut lime conditioning cleanser
Peppermint DC- made my scalp tingle and my hair soft but I think my hair prefers protein.
Coconut and Mango Rx mask
Greaseless moisture- Jury's still out...
free sample of hibiscus and pineapple mask
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See! This makes no sense to me. She told me the reason my order was delayed was 'cause it was so big....that she had to send it in two boxes instead of one. And I have less in my 8/1/12 order than you have listed.

I'm due 2 1/2 orders and after reading these posts, I'm seriously doubting I'll get my orders now and my anxiety level just leapt into the stratosphere. The USPS box she packed for my 7/23/12 order had plenty of room in it for the whole order (peanuts & packing paper filled the box). Why send just 1/2 my order????!!!! I hate fighting with people 'bout my money!!!

I ordered from sallybeauty.com on Tuesday and received my order Thursday.

Yes, I see a theme emerging, too
 
Ruh rowh Shaggy :-o

I ordered on 8/2 and then because the shampoos weren't available at that time i placed another order for them on 8/8. I would have just convo'd her to ask her to add them to my existing order but it had been marked as shipped already but no tracking number for several days. On 8/11 i received shipping notifications for both orders and they had the same tracking #. I was like what the wha!? So i convo'd her and she said that they were sent in two separate boxes but went ahead and credited me for one of the two shipping charges she had charged me. That was nice. I still haven't received my packages tho and the info from usps only says 'electronic shipping info received' so i am starting to think it really has not been shipped. I have given this vendor enough chances ....gotta say i am done with HQ after this
 
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Right now I'm praying we ALL get our Outstanding orders. Praying for Bianca to have a speedy recovery.

And that we won't have to deal with a: HYDROQUENCH-GATE.

I am hoping for the best and that all orders will be fulfilled.

And if her health won't permit it to be so, that we all get our $ back.
 
Smh...no words. That's why I didn't even beef when she messed up my last order. I hope her health is restored to her soon.
 
coyacoy said:
Ruh rowh Shaggy :-o

I ordered on 8/2 and then because the shampoos weren't available at that time i placed another order for them on 8/8. I would have just convo'd her to ask her to add them to my existing order but it had been marked as shipped already but no tracking number for several days. On 8/11 i received shipping notifications for both orders and they had the same tracking #. I was like what the wha!? So i convo'd her and she said that they were sent in two separate boxes but went ahead and credited me for one of the two shipping charges she had charged me. That was nice. I still haven't received my packages tho and the info from usps only says 'electronic shipping info received' so i am starting to think it really has not been shipped. I have given this vendor enough chances ....gotta say i am done with HQ after this
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@ the bolded - She told me the same thing on 8/4/12. And that she would be shipping me my orders 8/6/12. That never happened. I got a shipping notification 8/9/12 and the status didn't change to "accepted" until 8/13/12 when the P.O. "accepted" my pkg. So I get these stalling game these vendors play by sending fake "shipping notices". This has been done so many times by vendors like this. She, also, promised to combine my orders and refund the shipping. That never happened.

I'm still waiting on an answer to my convo.

And since we're playing the sympathy card, my oldest sister died in May this year from pneumonia as a result of a suppressed immune system from Breast Cancer. She was doing chemo-therapy when she got pneumonia and died within 4 days. She looked after our 91 yr old mother and that duty has now fallen on me and I put her in the hospital yesterday -- they diagnosed her w/bleeding on the left side of her brain. We're awaiting further testing to determine a course of action. So, I'm overally emothional and all welled up. My sister!!! Now, my mother???!!! I don't have time for the foolishness of this vendor.

I'm most worried that her "neice" will not be able to straighten out this mess because of the shenanigans with my 3 orders. How you gonna send someone 1/2 an order when you've sent shipping notices saying 2 full orders were shipped???!!!

August 22 is 30 days. Look like Imma have to do a PayPal dispute. And I imagine it's gonna be a helluva fight!!! 'Cause she's gonna say 2 orders were shipped when I only got 1/2 an order.

And, yeah, I'm done with HQS, too. She's no better than all the others who have done the same thing.....Afroveda makes a wonderful conditioner and leave-in that I love, love, love. But I will never order from her again....She's a joke, too.

/rant continues!!!
 
I was going to put in another order but I am holding my money for now. I don't like foolery or scamming of any sort. I don't understand why a couple of people have had such horrible experiences with their orders. I hope there is a reasonable explanation and that this person is being truthful. I also hope for her speedy recovery. In the meantime, I will just use what I have.
 
Pompous Blue said:
I'm most worried that her "neice" will not be able to straighten out this mess because of the shenanigans with my 3 orders. How you gonna send someone 1/2 an order when you've sent shipping notices saying 2 full orders were shipped???!!!

August 22 is 30 days. Look like Imma have to do a PayPal dispute. And I imagine it's gonna be a helluva fight!!! 'Cause she's gonna say 2 orders were shipped when I only got 1/2 an order.

And, yeah, I'm done with HQS, too. She's no better than all the others who have done the same thing.....Afroveda makes a wonderful conditioner and leave-in that I love, love, love. But I will never order from her again....She's a joke, too.

/rant continues!!!
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@Pompous Blue :huggle:....:sad: You have my heartfelt sympathy.

I agree about this. Ms. Blue, I hope you get this worked out.

We will all have to keep up on the 30 day window in case we have to file a Dispute.
 
Pompous Blue, I hope that the vendor will just do the right thing and resolve this quickly. The last thing you need to be worrying about right now is a Paypal dispute. My prayers are with you and your family.
 
IDareT'sHair said:
@Pompous Blue :huggle:....:sad: You have my heartfelt sympathy.

I agree about this. Ms. Blue, I hope you get this worked out.

We will all have to keep up on the 30 day window in case we have to file a Dispute.
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reeko43 said:
@Pompous Blue, I hope that the vendor will just do the right thing and resolve this quickly. The last thing you need to be worrying about right now is a Paypal dispute. My prayers are with you and your family.
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Thanks, girls IDareT'sHair reeko43 I know you're with me in spirit....
 
Well I ordered some products, took advantage of her "Back to School" 50% off sale and was refunded my money the very next day through PayPal without reason or cause. I didn't even inquire. I was just really turned off.
 
I got my first order from this sale earlier in the week. I just placed my second a couple of days ago.
Hopefully, everyone can get their orders and get their issues resolved.
 
pompous blue my heart goes out to you hun! Sorry you are having to deal with such heart ache and the last thing you need is disputing PayPal. Hope she can get everyone's stuff out bc 30 days? Really!?! Anyway my thoughts are with you and your family.
 
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