gorgeoushair
Well-Known Member
^^I've received all my orders except Duafe, Entwine, and DrVita.
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^^I've received all my orders except Duafe, Entwine, and DrVita.
RnjonesStill waiting on Darcy's. Account says shipped but never received a shipping notice. If it doesn't come tomorrow, I will send an email.
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I feel some of these vendors don't have their ingredients on hand to make the products. There is no way it should take 3 weeks for me to receive any of my orders.
I feel some of these vendors don't have their ingredients on hand to make the products. There is no way it should take 3 weeks for me to receive any of my orders.
If they are going to have a sale, why can't they sell what they have OR LIMIT ORDERS?????
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I'm guessing they use the money from the sales to reup their supplies.
I feel some of these vendors don't have their ingredients on hand to make the products. There is no way it should take 3 weeks for me to receive any of my orders.
If they are going to have a sale, why can't they sell what they have OR LIMIT ORDERS?????
Sent from my iPad using LHCF
PJaye said:Personally, doing this would piss me off as a consumer. I really dislike it when vendors run out of stock mid-sale, or place limits on my purchases.
IMO, it's unreasonable to expect prompt shipping during extremely high volume sale promotions, particularly from small merchants that offer handmade/hand mixed items. I give vendors a full calendar month, or twenty business days, to process my order before I become concerned. Anything less than that is viewed as a bonus. Given the great promotions that were offered this year, it would be nice if they were given a bit of slack with respect to processing and shipping orders.
****HIGH VOLUME SITUATIONS (holiday sale promotions such as Mother's Day or Black Friday) will AUTOMATICALLY TAKE A MINIMUM OF 10 BUSINESS DAYS TO PROCESS! Business days do NOT include weekends nor US Federal holidays. These special turn-around time alerts during promotions are communicated "before, during, & after" each sale event - on every available channel (ETSY frontpage if applicable, b.a.s.k. Facebook, as well as baskbeauty.com pre-order confirmations before checkout). Therefore, email inquiries submitted to us pertaining to order/shipping statuses BEFORE the required turn-around time due date of 10 business days may not get answered. Thank you in advance for understanding this!
I understand but some of these vendors bite off more than they can chew or are greedy. They need to limit themselves until they can go toe to toe with the big dogs.
I can't see any mentions on my IPhone. PM me if it is a must see. Allons y
I still have no shipping notice or word from B.A.S.K. (ordered around 2 pm on 12/2) and my order status is still "awaiting fulfillment" when I check through their website. Here's what their website says:
I don't recall seeing a warning before I ordered that it would take a minimum of 10 days. I would have remembered that. I ordered on 12/2 mid-day and I know that some people who ordered just a few hours before I did got their products the next day even.
Also, I don't really like the wording they used. It feels condescending. Especially the part where they say they may not answer people's inquires about their order, followed by a fake sounding, "thank you for understanding this!" which I can imagine being said with a snotty tone and eyeroll.
However, I'll wait til Tuesday (12/17) before contacting them about my order (to give them their full 10 business days).
But I think it's ironic that on the front page they're saying that 12/16 is the last day to order to receive items in time for Christmas. How can they promise to get orders to people in that time frame, when people like me still haven't even had their Cyber Monday order processed? Unless they aren't fulfilling orders on a first come first serve basis, and orders placed after the sale (at full price) are taking priority in some cases.
I disagree, particularly as it relates to processing orders during high volume sale promotions. IMO, some people's expectations are a bit too high on that score.
I still have no shipping notice or word from B.A.S.K. (ordered around 2 pm on 12/2) and my order status is still "awaiting fulfillment" when I check through their website. Here's what their website says:
I still have no shipping notice or word from B.A.S.K. (ordered around 2 pm on 12/2) and my order status is still "awaiting fulfillment" when I check through their website. Here's what their website says:
I don't recall seeing a warning before I ordered that it would take a minimum of 10 days. I would have remembered that. I ordered on 12/2 mid-day and I know that some people who ordered just a few hours before I did got their products the next day even.
Also, I don't really like the wording they used. It feels condescending. Especially the part where they say they may not answer people's inquires about their order, followed by a fake sounding, "thank you for understanding this!" which I can imagine being said with a snotty tone and eyeroll.
However, I'll wait til Tuesday (12/17) before contacting them about my order (to give them their full 10 business days).
But I think it's ironic that on the front page they're saying that 12/16 is the last day to order to receive items in time for Christmas. How can they promise to get orders to people in that time frame, when people like me still haven't even had their Cyber Monday order processed? Unless they aren't fulfilling orders on a first come first serve basis, and orders placed after the sale (at full price) are taking priority in some cases.