Okay, here is my critique of my Katourline Wig. On April 9th, I placed an online order for the Novia wig (regular 1B, no customizations). It was $82.50 total ($7.50 for standard s&h). I just got it today. The wig itself looks beautiful. It does not look 100% like the picture. When I shook it out, tiny hairs came out like it was freshly cut, so the technician may have cut it a little differently from the pic. I feel that I could have a little more sideburns.The hair is beautiful and feels healthy. The wig is full, and the style is great. Based on this wig, Katourline does make quality wigs.
My beef is the delivery time. It took entirely too long, about 3 weeks (or 17 business days). The website makes you think you'll get your wig a lot faster.
The website says:
"Shipping
MERCHANDISE WILL ONLY BE SENT TO BILLING ADDRESS. We understand the value of discretion. Our products are shipped in either an U.S. Postal Priority mailbox or a plain cardboard box. There is no mention of wigs anywhere on the package we use "Katour Line Company" as the return address. Most of our customers receive their order within 7-14 BUSINESS DAYS (Handling fee $7.50 US ORDERS ONLY). Please allow an additional 7 to 10 days for oversees Airmail shipping. Katour Line Designer Wig Collection offers express shipping via FedEx and USPS ($20.00 Handling fee US ORDERS ONLY). Over night shipping does not apply to oversees International Airmail, APOís, or Canada. If your order is not in stock, you will be notified via e-mail or phone to be given a new delivery date. Please allow an extra 3-5 days for customized wig(s). Please be sure to specify how you would like to receive your merchandise when you place your order. All orders will be processed 24 hours after the order has been received. Express orders must be placed by 12:00 p.m. (Eastern Time.) After 12:00p.m. your order will fall on the next business day. Express orders are shipped out 24 hours after order has been received (processing time). In the event that your express order is placed on a holiday or weekend, your order will be processed on the next business day. There are no express orders for custom-made, or specialty colored wigs. COD's are not accepted.
NOTE: STANDARD SHIPPING IS NOT GUARANTEED TO BE SHIPPED ON A CERTAIN DATE."
"All orders will be processed twenty-four hours after the order has been received. "
The website strongly implies that your order will be processed the next day and you will have it within 1 to 2 weeks. When I emailed them, they said that they ship it within 1-2 weeks. I can't have my wig within 1 to 2 weeks if you haven't shipped it before then.
Anyway, if I buy another one, I won't expect it before a month is up.