Why would she ask a stylist advice on transitioning? That's their bread and butter so of course she's gonna lie. That's like getting AA advice from a bartender. Or asking a drug dealer advice on how to quit drugs LOL
Sounds like your cousin doesn't really want advice IMHO. I'd let her be.
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ITA! Most stylists are just hairdressers. They would rather go for a hair style than care about the health of the hair.
erplexedA chosen few actually really care about health and growth, and they equip their customers with advice on how to look after their hair at home.
One, your cousin needs to put some creamy/buttery leave-in on her hair and not disrupt the hair close to the scalp. It is scabbing over and combing will just cause it to fall out more. She is to do this for a week and her scalp will heal and the scabs will decrease.
Next, she can NEVER let that doorbell ponytail friend near her head again.
Seriously! And finally, she needs to decide for herself what she wants to do. One can have healthy, flowing relaxed hair, but one also has to take responsibility for their own hair. Afterall, if she went bald, it wouldn't be on her friend's head people would notice it...it's her hair, she should take care of it.
Don't give her much advice. Tell her to research herself. Youtube is full of women who show they are not wearing weaves without a doubt. She should get rid of her own disillusionment on her own back.
I'm sorry this happened to her as an adult.
This happened too many times to me as a child and teen. Not funny when my mother knew no better than to send me to the hairdresser's!